Our daughter had given us a voucher for our Christmas which entitled us to a dinner, bed & breakfast at this magnificent hotel.
When we arrived by car in the afternoon, we were impressed by the towering setting of the building on its eyrie above the historic little town beneath.
At reception the staff could not have been more pleasant or courteous and this made us feel immediately welcome. The warm chocolate biscuit seemed just a tad odd, but we accepted it gratefully for its symbolic value.
The rear facing, third floor room, had everything we could have asked for and although we were immediately aware of the sound of the extractor fans below our window, we assumed that the kitchen would be busy preparing dinner and that the fans would be switched off later in the evening.
The dinner was wonderful, served by totally attentive and courteous young staff, and although the prices seemed excessive by city standards, it is obvious that this type of establishment has immense overheads to meet and must set their prices accordingly.
When we retired upstairs to our room the fans were still running but we assumed that they would soon be switched off. This assumption could not have been further from the truth. The noise continued for the entire night and due to the relative silence of the woodland setting the noise was overwhelming. As a result the wonderfully comfortable bed and pillows were wasted and we arose as soon as we knew the breakfast restaurant would be open, and so allow us to escape downstairs to relative peace and quiet. This is the first hotel in which we have felt more tired in the morning than we had the night before.
The breakfast was again a wonderful experience, served by a few of the same attentive staff as we has seen at dinner.
When we went to check out what struck us like a sledge hammer was the fact that not once were we asked any of the commonplace questions about our experience in the hotel, had everything been to our satisfaction , thank you for choosing this hotel, hope to see you soon etc, not one word was said other than thank you when we handed back the room key.
We did not make a big song and dance of our night having been ruined by the noise, simply because the staff had since our arrival, tried so hard in very way possible, to make us feel welcome. We do feel however that this has to be brought to the attention of the management, and we realise that many other guests will have had the same unpleasant experience as we did in room 325 and 326, and unless this is tackled seriously it may well continue to wreck the experience for many future guests.
We would return to this hotel, but having learned the hard way, we will avoid a rear facing room like the plague !
Once bitten etc..........
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- Also Known As:
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- Hilton International Dunblane
- Dunblane Hydro
- Hydro Dunblane
- Dunblane Hilton International
- Doubletree By Hilton, Dunblane-Hydro Scotland