I can't speak for everyone, but let me tell you about our experience.
We had a two night stay November 2010.
You can't check in till 4pm, this is hotel policy which is fine, but if your going away for a couple of days leisure I just find this time very late to check in as you are effectively losing a day's break.
The Room - for an executive double the room was fine, not very spacious, but fine. Only 3 coathangers for 2 people for 2 nights, hardly enough. The bathroom was fine - except the toilet was squeezed between the bath and the wall and your knees will bang off the toilet roll holder.
Cleanliness - on arrival into our room, i had to clean the tap font which was covered in toothpaste from the previous occupant. At the time I didn't think it was worth complaining that was until the next morning when I jumped into the shower only to find the surround of the bath was covered in hairs from the previous occupant. This was truly disgusting. On closer inspection i realised the bath just wasn't very clean, so cleaned it myself before use - urgh, not what we want to be doing on holiday! We spoke to the duty manager who assured us that this was not their normal standard and they would have the room cleaned properly that day and inspected by Head of Housekeeping. So after promises from the duty manager, we returned that evening to find the toilet roll changed, the towels changed and a new soap. The bath glass, chrome and ceramic had not been cleaned, you could still see the water/soap marks from when we had used this in the morning. The sink and surrounding area had also not been cleaned. It appeared to us that unclean bathroom was indeed their normal standard. We tried not to think about the toilet and if it had been cleaned between occupants given the bath and sink hadn't. This to us was just of low standard and frankly, disgusting. We had no faith that the room had been cleaned between occupants. Additionally, the room wasn't hoovered and the glasses were left dirty. We didn't want to speak to the duty manager again, there was obviously no point as he didn't follow through on his assurances.
Kailyard restaurant - on arrival, we made booking in person for first and second night of our stay. On arrival for dinner on night one they didn't have our booking but managed to seat us anyway, and also they had to re-book us for night two. I have to say we were compensated with no charge for wine for this. We were also disappointed in the restaurant. Nick Nairn puts his name to this restaurant and the food we felt was average. Out of the 4 meals we had between us, only one of them stood out. I've had better pub grub.
Point to note 1:
when you book dinner, bed and breakfast rate, you do not know until you get to the hotel and read the restaurant menu that your dinner is capped at a cost of £26.50. this will get you two courses but not three. We also asked the duty manager about this policy and he explained that as the hilton website is general for all hotels you will never be told in advance that your dinner is capped at a certain cost. We would have liked to have seen the small print and feel misled. Between us in a year for work/leisure we must stay in around 80 hotels and have never come across a DB&B rate with a capped dinner cost. Hiton - you must be clear and fair to people up front and tell them this, for a family this could soon rack up costs.
Point to note 2:
the spa has not been part of the refurbishment. There are tiles missing off walls and the wooden slats in the sauna are broken. Not very leisurely
Point to note 3
If you want a spa treatment book before you go. We tried to book on arrival and the first slot we could get was 2 days later 2 hours after we would have checked out. We ended up going into a salon in Dunblane.
Point to note 4
No free wifi - it's £15! yes £15 for 24 hours - ridiculous
This hotel boasts a 12m refurbishment however due to lack of cleaning care, in my opinion this hotel will soon detriorate and become shabby. The shelving and lamps in the public areas were dusty and the groove around the tables in the lounge were full of crumbs. A lot of time was spent by staff putting the chairs in the bar into exact positions but their time would have been better spent cleaning.
All of the things here that I've mentioned are fixable.
We are disappointed the duty manager did not follow up on the cleanliness of our room issue and if head of housekeeping checked this then there standards are pretty low.
On a positive note, the staff in the bar, restaurant and reception that we encountered were all really professional, lovely and helpful - well done to all of you.
I'm sure you've gathered we'll not be back, and we've told everyone who asked about our weekend that we wouldn't recommend they do either.
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- Also Known As:
- Doubletree By Hilton, Dunblane-Hydro Hotel Dunblane
- Hilton International Dunblane
- Dunblane Hydro
- Hydro Dunblane
- Dunblane Hilton International
- Doubletree By Hilton, Dunblane-Hydro Scotland