We had a group of guests staying at the Dunblane Hydro Hotel between the 6th and 10th May 2010. I accompanied this group.
For me, the hotel had the “WOW” factor on more that one occasion – seeing the building for the first time and the drive up to the entrance. The second being the furnishings, the décor of the reception area and the comfort of the public rooms.
One of the thing which was most noticeable from the outset was the friendliness and courtesies extended by all the staff from the cleaners right through to the hotel management – nothing was too much trouble for them. Without exception all seemed to be so happy in their jobs and it was obvious that their prime objective was to please the guests.
The hotel was spotlessly clean and well maintained and the towels both in the bedrooms and health club were of excellent quality.
Breakfast in the restaurant was outstanding in so far as quality, choice, and service were concerned.
Unfortunately service at dinner was disappointing as were the size of the portions presented. On the first evening I spoke to Restaurant Management concerning this. Subsequently the group did received additional potatoes and vegetables, but unfortunately these were not served with the main meal but some time after. The quality of the food and presentation of all the dishes was excellent, but the quantity was meagre. The group had to sit and wait for approximately 40 minutes each evening before their order was taken and then it was a further 35 minutes before the first course was served. The service for both the main course and desert following flowed well.
As with any group, it is hard to please all, but in general, feedback was positive in respect of all other aspects of the hotel operation with 72% indicating that they would return to the hotel in a private capacity.
For me, I certainly would return to the Dunblane Hydro and would have absolutely no hesitation in recommending same to potential clients.
A couple of suggestions that I would make –
a) Bedroom courtesy trays – a biscuit or portion of Scottish Shortbread would be appreciated.
b) Toiletries should be replenished when exhausted.
c) With the modern flat screen televisions in the bedrooms – the provision of a Teletex service would have been appreciated.
Thank you to all for making our visit to the Dunblane Hydro so enjoyable and please pass our thanks to all concerned. You have a great team there!
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- Also Known As:
- Doubletree By Hilton, Dunblane-Hydro Hotel Dunblane
- Hilton International Dunblane
- Dunblane Hydro
- Hydro Dunblane
- Dunblane Hilton International
- Doubletree By Hilton, Dunblane-Hydro Scotland