Visited on Saturday 7th July for a day spa package, the beauty treatments were lovely & therapists friendly & professional, my only criticism of the spa would be a quiet area to relax as the only seating available was either at the reception or by the pool, we never used the pool or other facilities but they were always busy & the staff on attendence were friendly & helpful.
At 11.00 we had tea & coffee in the cocktail bar, the hotel was very busy with people checking out & in (the restaurant had told us they were still clearing up after breakfast)
On booking I asked for our lunch slot to be at 12.30 however when we went to the restaurant they said we were booked for 1.00 (the spa had confirmed 12.30) we were seated at 12.40 & ordered bread in the meantime before our main course arrived, after 1.00 the bread had not arrived, my sister asked a waitress & was told it was still being baked! Our main meal arrived at 1.25 & we still had no bread so we cancelled it, the waitress appeared confused & had to double check that our side order had been prepared, the food itself was delicious & the portions plentiful, beautifully presented & the restaurant is relaxing & comfortable but due to the slow service & the fact that our afternoon treatments were at 2pm we felt rushed not relaxed!! In between finishing our main & our dessert being served I went up to settle our bill a waiter was pouring drinks at the other end of the bar & I felt I wasn't even acknowledged by him until he returned to the bar after taking the drinks to a table, he was the only member of staff at this point ( there were 2 weddings on Saturday) & we can only assume that most of the staff were attending to the wedding guests? We were served dessert at 1.55pm (5 minutes before our treatments were due to continue & we had said to a waitress after finishing our main that we were to be back down at the spa by 2pm) we then had to ask for spoons! My sister & I rushed our desserts before running down for our treatments! The desserts were lovely & again beautifully presented but all in all we felt rushed not relaxed & the staff lacked direction but it could have been because of the weddings?
We apologised to the therapists & again they reassured us that our lunch was definitely booked for 12.30 to give us time in between our treatments!
A lovely day but felt that if the service at the restaurant had been quicker we would have felt more relaxed!!
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- Doubletree By Hilton, Dunblane-Hydro Hotel Dunblane
- Hilton International Dunblane
- Dunblane Hydro
- Hydro Dunblane
- Dunblane Hilton International
- Doubletree By Hilton, Dunblane-Hydro Scotland