Very tired looking hotel. The first thing you notice when arriving is all the paint falling off the front entrance.
Attended a wedding there recently and was astounded at their bar prices. Everybody was talking about it and how it was spoiling their evening. You expect these prices in five star hotels but not a run down 3star.
Rooms are in need of attention. Cracks on ceilings. Shower leaked flooding bathroom. Plug in sink does not fit. No wifi!
We stayed in room 203. Do not stay there. this is right next to lift and all you hear is the lift motor constantly. They know this but continue to put guests in there and try to look surprised when you complain about it. Was offered another room but told sink had a crack in it and leaked. Lovely.
Fire alarm went off at 6am. I notice this is a common theme here. No apology given or discount offered. So with lift motor and fire alarm no sleep that night.
I also notice Eileen the Manager does add comments to some reviews but they are just cut and pasted as same response to every review. Clearly not interested.
The one good thing going for them was Iain the Banqueting Manager. Great at his job and an asset to the hotel.
Overall this hotel needs money spent improving it and stop charging your guests over the odds for below average bar service and whilst your at it fix your fire alarm sensors as you clearly have a problem there.
Definitely would not recommend this hotel now. Has potential to be a great hotel again but management need to take notice of the comments people are leaving here and telling you at reception.
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- Also Known As:
- Macdonald Crutherland House Hotel East Kilbride
- Macdonald Crutherland Hotel
- Macdonald Crutherland East Kilbride
- Macdonald Crutherland House East Kilbride, Scotland