My husband and I celebrated our 24th Wedding Anniversary and on paper the Crutherland House sounded a nice place to stay. My husband upgraded us to a suite and that itself was very nice situated at the front of the hotel.
* Very comfortable bed and wonderful sleep which unfortunately was spoiled all three mornings we were staying at 7.14am and again at 7.35am by a pump going off right outside our room on departure we informed the receptionist got the feeling that she already knew about it, don't think we were the first to mention it!! :-(
* Monday early evening asked for fresh milk to have with coffee we were making in our room, we waited 35 minutes and phoned down again before we got it.
* Monday evening dinner we ordered wine which wasn't chilled, we had to have ice in it not quite the fine dinning experience we had hoped for.
* Each morning we had to wait while our breakfast table was set for us although we were booked to have breakfast.
* Unsightly cigarette butt's in the sand planter right at the entrance to the reception which were not cleaned out during our stay.
1 Spa staff not at all cheerful everything seemed to be too much trouble for them
2 Used cotton bud and other litter at the entrance of the Spa and also bird poo on the windows
3 Changing room floor in need of a good clean
4 Shower cubicle was blocked not allowing water to drain away, this was also reported on the 13th May by someone else writing a review :-(
5 Lights in steam room broken and covered in black and yellow tape
6 No plastic bags for wet swim suites
We had a evacuate our room at 1.15am on Wednesday morning when the fire alarm went off NOT A PROBLEM we waited outside with other guests while two fire engines arrived and officers went to deal with the problem, it would appear that there wasn't a fire however we were not told that by anyone, in fact no one from the Fire Service or the Hotel spoke to us no reassurance or information was given to us and we all just went back to bed wondering what just happened.
We hardly ever go away but thought it would be nice for our Anniversary to say we were disappointed wouldn't come close!!!! :-(
It wasn't all negative the dinning room staff we friendly and helpful and the Highfield Suit was also very nice
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- Also Known As:
- Macdonald Crutherland House Hotel East Kilbride
- Macdonald Crutherland Hotel
- Macdonald Crutherland East Kilbride
- Macdonald Crutherland House East Kilbride, Scotland