We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Delicous”

Frankie & Benny's New York Italian Restaurant & Bar
Cuisines: American, Italian, Bar
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast, Late Night, Reservations
Description: The instantly recognisable red neon sign and warm inviting interior will ease you into the Frankie & Benny's experience before you can take your coat off! In typical stateside fashion, great service at Frankie & Benny's is second to none. Nothing is too much trouble for our obliging and friendly staff. So loosen your tie, relax, settle into your booth seat and relish the wonderful feeling of a very satisfied appetite!
Reviewed August 28, 2012

We had our breakfast here whilst staying in the Premier Inn nearby. For £5 for different breakfast choices it was delicous and good value, Staff were very friendly. My husband had the coffee which they topped up for him free of charge. Wish we'd had our tea here the night before as we'd only discovered it on the morning. Definately be back if in the area.

    • Value
    • Atmosphere
    • Service
    • Food
Thank BEVNorthEast_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (422)
Traveler rating
Traveler type
Time of year
Language

376 - 380 of 422 reviews

Reviewed August 26, 2012

The food here somewhat feels plasticky. This definitely is not the place to go for an authentic Italian meal and has a really poor level of customer service. Food comes out dry and lacking in sauce and then you get a fairly steep bill for something which tastes not much better than a microwave meal!

1  Thank KateWest88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2012

We had a sharing platter as starter that we payed quite 15 Pounds but the overall value of some potato not even well cooked with some cheese and some fried onions can be rated around 7 or 8 Pounds (seemed to me a bunch of Iceland frozen stuff).
The meat (rib eye) priced 20 Pounds was a Tesco ultra-basic quality meat.
The price was 40 Pounds each for a platter to share, 1 rib eye (not good) and 1 pint and half of beer.
Very annoying music in loop even if we were sitting outside.
No good...I'll not return there.

    • Value
    • Atmosphere
    • Service
    • Food
Thank StockTrader72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2012

We arrived at the restaurant an must have been stood there about 10mins.... Noone at any point approached us, (a family of four.... 2x adults and 2x kids) we stood there waiting as staff skirted around us as if we were transparent!

When we finally managed to collar one of the staff, I had to ask what the crack was.... Whether it was protocol for us to find a seat ourselves, or whether we were meant to be shown to a table as we were a bit confused as to what was expected of us. She too looked confused, an said she'd find out an be back in a minute!!!
What, how could she not know????!!!!!!!

We ended up walking out in the end, what a joke the place is..... We got fed up of standing around waiting being ignored.
We went to the nearby Pizza Hut instead, which may I add was fantastic. Our waitress there couldn't do enough for us, VERY attentive and friendly.... The food was spot on, no complaints at all.

I am glad we took our business elsewhere, Frankie and Benny's need to sort out their customer ethics!

We certainly won't be going to another one of their restaurants any time soon!

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Gal4u2nv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

The restaurant is extremely busy at times, and can be nosy as there are a lot of children’s birthday parties. However the staff are always friendly, the food is good and often you can find a online discount voucher.

    • Value
    • Atmosphere
    • Service
    • Food
Thank 13Lu_Lu13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Frankie & Benny's New York Italian Restaurant & Bar also viewed

Bracknell, Berkshire
Bracknell, Berkshire
 
Bracknell, Berkshire
 
Bracknell, Berkshire
Bracknell, Berkshire
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing