Where do I start.... It takes a lot for me to leave a review but I was so disappointed with our stay at this hotel. We booked this as a special treat for our sons 4th birthday as we were going to Legoland in Windsor.
Ok to start with finding the car park was not easy but when we eventually found it and went to check in we were pleasantly surprised, check in staff were very helpful and all was looking good. With 2 very excited boys we went to our room, which was room 119 on the first floor. Very clean and even though it was clearly a twin room with the beds pushed together we were happy with the room and decided to eat at the hotel restaurant and take advantage of the Kids eat free with paying adults (we thought as the kids ate free the £19.95 for a adult was not too much to pay).
That is when our opinion of this hotel changed (I would say quickly but seems with the service here nothing happens quickly!).
We were seated at our table and our two boys went for a play with the other kids whilst we had a look at the menu’s (the menu seemed to have a good choice and our kids were having fun so again at this point we were really pleased with our choice of accommodation and restaurant), we then waited for almost around 20 minutes to see someone to take our drinks and meal order, we then ordered and after waiting for just under an hour my husband decided to go to the bar himself to get the drinks as by this time the kids needed to be fed and we could not leave them any longer, we sent them to the buffet that came free with our meal and they wanted a drink with their food (must also add that there was only 2 chicken nuggets in the buffet so they ended up having plain pasta with a tomato sauce that looked like it had been there for so long no one wanted it, we did mention this to the staff but again not a lot happened).
Our starters arrived nearly 1 hour after ordering and to be honest we only ordered pate and Chicken Soup which could have easily came from the local supermarket anyway (My husband soup was so salty he needed a drink but with the service being as it was that would never happen). The main meal was not as described but I cannot fault the taste. We were happy to leave the restaurant and can honestly say we were not looking forward to the breakfast but we both hoped that it was just a rush on service that evening (as that is what we were told on several occasions by the waiting staff, even though the restaurant was not full at this point).
Breakfast the following morning was just as dreadful as the evening meal the night before, we were told by the person on the desk where our table was by a dismissive hand gesture. Our two kids (who were totally oblivious to the whole thing) wanted cereal and to their disappointment the only option they had was All Bran or Alpen which is really not a 4 & 7 year olds choice. When we asked the staff all we were told was no we do not have anything else! There was no cups on the table and even though we asked nothing was brought until someone came round and asked did we want tea or coffee and we said we had no cups. The toast was cold and very chewy so our kids did not want that either, the juice was not filled up but what there was seemed to be watered down and the cooked breakfast was not great (there was no baked beans on our first visit to the buffet and when they were actually replenished and we tried to find something that looked edible to gave to our children all we could offer them was very fatty under cooked bacon or sausages).
I believe everyone (and places) deserves a second chance I just hope the Grange Hotel get their staff situation sorted as the hotel is lovely but PLEASE sort your restaurant out it really lets you down.
- Official Description (provided by the hotel):
- Modern hotel in the city center, adjacent to Charles Square. ... more less
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- Also Known As:
- Grange Hotel Bracknell
- Bracknell Grange Hotel
- Grange Bracknell Hotel Berkshire