A visit to Legoland and a car breaking down meant the great RAC put us up at this hotel for one night. The room - large family -was great, clean, quiet - we were on the top floor- that's the good bit!! The rest of our stay was hilarious - although the hotel have very keen staff, it does seem to lack overall on the floor management - I'm particularly referring to the restaurant. From waiting an hour for our dinner- by this time the kids had chosen and finished theirs from the kids buffet ( we couldn't make them wait any more) , requesting our drinks three times, the wrong meals being brought to the table next to us ( also waited longer than us), the staff were flailing helplessly and apologetically to run this restaurant - nobody in charge!!! There was a wedding on - but the Rest was half full..... So that was dinner. Then breakfast... Half hour wait to get in, buffet station empty of milk, most cereal and juices- I had to ask to get them replenished, then no coffee, but toast arrived without asking....lovely but no butter.....then cornflake container came off holder and as I caught it the whole lot tipped on to me and the floor - by this time we've named this place Fawlty Towers - we are laughing so much as are all the other guests..and so it went on...finishing with the wall lamp in our bedroom swinging to an upside down position on its own accord - classic!! Stay here again - eh no. This hotel is trying so hard to be 4* - and the management really need to stay here and see it for what it is. I have no doubt if they repositioned this hotel, and with the right team leading on ground it could be good! But for the moment even Basil would be an improvement.
- Official Description (provided by the hotel):
- Modern hotel in the city center, adjacent to Charles Square. ... more less
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- Also Known As:
- Grange Hotel Bracknell
- Bracknell Grange Hotel
- Grange Bracknell Hotel Berkshire