Started a new work assignment, and tried to book a hotel by my office, but this was fully booked, so this hotel, The Grange in Bracknell was my second choice. I tend to travel in the early evening to my hotel, and I did this when I stayed here, yet there are some things that I feel I should tell potential bookers.
Access to the hotel during normal hours is via a small shopping centre, which is just off from the Bracknell Bus station (and train station), and the hotel is accessed via a set of escalators. This works fine during the day, but when I arrived at 9pm, they were closed.
The route that is sign posted to the hotel out of normal hours takes you through a number of sets of stairs and corridors. The hotel is built on an old site which looks like the shops are built in a 60's low rise flat block. This has many corridors and stair wells which I imagine are a great place to lurk and jump on unsuspecting people. At 9pm when it was dark, and no-one was around, I didn't feel safe walking through all of these corridors etc.
This needs to be improved.
Once in the hotel, check in was smooth enough, and I was sent off to the lifts, which were perfectly fine and clean to my room.
The room consisted of a double bed, small desk, semi-old TV, small bathroom and a small window. The decor is very dated, and is in need of a refurbishment sooner rather than later. There is nothing wrong with it, but this hotel is behind the times. It has the air of a hotel in the 80's, rather than 2012.
The first thing I do when I get to a hotel, which I suspect a lot of people do, is turn the TV on. My TV would not work, and when I did coax it into life, I could only get BBC1. The TV remote would not work. So, I picked up the phone to call reception about this, only to find that the phone was not working!
I had to use my mobile phone to phone to main desk number to report the faults, and to order room service!!!! Someone did attend the room, but failed to fix either problem.
Room service was of OK quality, nothing to write home about.
The bed, whilst being reasonably firm and comfortable, had the thinnest sheets on it that I have seen for some time. The mattress topper was paper thin and when moved, the mattress didn't look overly clean. I slept ok, because I was tired, but it's not the best bed I have slept in, nor is it the worse. The thought of the grubby mattress put me off.
Next morning I went down to breakfast, and had the standard offering which was fine. Nothing special about it, except "THE PRICE". I was charged £18 for a standard english breakfast, which I consider to be an utter rip off. The following two mornings, I skipped breakfast at the hotel and went to a local cafe, which was £6 for a full english. I have stayed in a lot of hotels, and this is the most expensive breakfast ever!!!!
The TV was never fixed during my stay, and I gave up trying to use it in the end. The phone was fixed.
Would I stay here again, no I would not. The hotel is in desperate need of a face lift, the facilities in the rooms are dated and in my experience did not work as expected. The food was expensive, yet of average quality and the route into the hotel for me, late at night was quite a scary experience. Unless these shortcomings are rectified, I cannot see how paying in excess of £80-£90 per night is justifiable.
- Official Description (provided by the hotel):
- Modern hotel in the city center, adjacent to Charles Square. ... more less
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- Also Known As:
- Grange Hotel Bracknell
- Bracknell Grange Hotel
- Grange Bracknell Hotel Berkshire