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“Hilton Bracknell”
3 of 5 bubbles Review of Hilton Bracknell

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Hilton Bracknell
Ranked #6 of 7 Hotels in Bracknell
Liverpool, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Hilton Bracknell”
3 of 5 bubbles Reviewed August 27, 2013

First of all the positives; staff are always very helpful and friendly. Breakfast is good and the staff make it a pleasurable experience. Now the negatives. The areas away from reception (ie corridors and rooms) are tatty and worn and in need of a good clean. I have stayed here 3 times in the last 6 weeks and most recently in a "deluxe" room. The room was a good size but basic in terms of what other brands offer (ie Mercure's or Hilton's own Doubletree's). There's a large TV with terrestrial freeview channels, no satellite. The carpet needed a proper clean / vacuum - into the corners and under the bed would be good.The window was dirty, it obviously hasn't been cleaned for several weeks and the evening sunshine did it no favours. I don't have to be Sherlock Holmes to tell that a lady (or man) with long black hair stayed in my room recently - yes hairs in the bath and wrapped around the hairdryer (the fixed one one the wall not the one in the bag in the drawer). Maybe the long haired lady hadn't stayed that recently as there was a film of dust on top of the dryer, as there was on every other surface in the room. The hotel is clearly lacking investment (I first stayed here in about 2003 and it's exactly the same now) and needs a housekeeper who actually checks the results of the cleaning staff. It's a shame really as the customer facing staff are really good. Think I'll try the other Hilton just outside Bracknell next time I'm down this way.

Room Tip: Ask if you can look at it first !
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, August 30, 2013
Thank you for your feedback, we are constantly updating our facilities so I do hope we will have the opportunity of welcoming you back to show you the improvements and updates to the facilities that have been made.
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1,906 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Bourne, United Kingdom
1 review
4 of 5 bubbles Reviewed August 27, 2013

Staff were excellent, my daughter was poorly in the night and we could not have received better support and service from all staff. We were overwhelmed with the level of professionalism throughout the whole stay. It is an excellent hotel for families. Our family room was very good, the beds were very comfortable and our room lovely and clean. We enjoyed using the swimming pool...again, fantastic staff.
Breakfast was excellent and we will be returning to this hotel. We had a very enjoyable stay.

Room Tip: Family rooms are very spacious and huge beds for children. Lovely welcome activity packs for childr...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, August 30, 2013
Thank you so much for your kind response. We are delighted you had an enjoyable stay and I have passed on your kind comments to all of our staff.

We look forward to welcoming you back again soon
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Kent
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

A very nice modern hotel with excellent amenities. Superb staff and small but excellently decorated rooms with very comfortable beds. An excellent stop over point close to both M3, M4 and M25 motorways.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sas_n_Finn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, August 30, 2013
Thank you for your positive review on this website. I was delighted to read your comments; they will definitely help future guests prior to booking. Thank you for choosing to stay at Hilton Bracknell & we look forward to welcoming you back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leven, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed August 26, 2013

we stayed at Hilton Bracknell, the room we stayed, had torn carpets and together in ducking tape. this above beds had about, insects all dead, manager and he said have it cleaned out. The breakfast outstanding, the rest of meals average.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iank148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, August 29, 2013
At Hilton we continually aim to attain and uphold high standards of attention to detail and guest satisfaction from the very first stage of booking all the way through to a hospitable and ‘hassle-free’ stay and check out. I deeply regret that we clearly failed to meet your expectations during this Hilton Journey. Having read your comments – please be assured that I have raised the matter with my relevant Heads of Department and left them with no doubt how imperative it is that we maintain our usual high Standards.
Thank you so much for your constructive feedback and we are sorry for the shortcomings you experienced during your stay.
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Travelers are raving about these Bracknell hotels

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 26, 2013

A little dated but clean and friendly helpful staff. Well located to visit Legoland/ Thorpe Park. Swimming pool and games room for children altho the latter needs booking in advance. Breakfast was a buffet with a good range of hot and cold foods, a pancake maker was available to use and there was also a children's buffet table with cereals and fruit juices. Children can chose from both buffets. As with all Hilton restuarants children eat and drink free with a paying adult. We had the evening buffet on the first night which was nice but not outstanding. The desserts were the highlight of the meal.
There is a huge Sainsburys opposite the hotel so it's possible to stock up on picnic supplies etc before heading out to the theme parks etc.

Room Tip: We had a deluxe plus room which was located in a quiet part of the hotel but I think these are also...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hannah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, August 29, 2013
I am delighted that you had an enjoyable stay and I have passed on your kind comments to all of the staff. I do hope it’s not long until we can welcome you back for another relaxing break.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bebington, England, United Kingdom
Level Contributor
4 reviews
4 of 5 bubbles Reviewed August 26, 2013

Nice clean hotel rooms ,friendly and efficient staff. Lifts could do with upgrading as could the carpet near the lift areas and the staircases. Bar meals/restaurant evening meals were on the pricey side. Breakfast had plenty of choice including a pancake maker for the children. This was good value for money. Hotel rooms were really clean and had air conditioning which really helped going in August. Pity no air conditioning in lobby/bar/hotel reception area and restaurant. Pool was great with plenty of towels available. Would be great if the pool could have been open to guests until 9pm instead of 8pm. Overall would stay here again but would eat in local restaurant in the evening.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rachel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, August 29, 2013
Thank you for taking the time and trouble to post a review on this website. I am glad you enjoyed your stay with us and we do hope you have the opportunity to visit us again soon. Thank you for choosing to stay at Hilton Bracknell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westchester County, New York
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed August 24, 2013 via mobile

We only stayed here because we got a Legoland package. Breakfast buffet was good and came with the package. If we needed to pay separately for it, we probably wouldn't have eaten. The dining hall was the only thing that impressed me. Clean and the staff was hard at work during breakfast time. We stayed in one family room (for 3) and one twin room (for 2) because we are a family of five. There was nothing impressive about the rooms. The twin room was teeny tiny. The family room had a king size and sofa bed. The shower was green around the shower spout and rusty door that wouldn't shut all the way. My son didn't want to take a shower. Glad we only needed to stay here for one day.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aabbzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, August 29, 2013
Thank you for your comments regarding your stay at the Hilton Bracknell such feedback is important to us. I do hope we will have the opportunity of welcoming you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Bracknell

Property: Hilton Bracknell
Address: Bagshot Road, Bracknell RG12 0QJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Bracknell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Bracknell
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Bracknell 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Bracknell Hotel Bracknell
Hilton International Bracknell
Bracknell Hilton International
Hilton Bracknell Berkshire

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