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“Good value if you prepay” 3 of 5 bubbles
Review of Hilton Bracknell

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Hilton Bracknell
Ranked #5 of 7 Hotels in Bracknell
Santa Ana, California
Level Contributor
151 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good value if you prepay”
3 of 5 bubbles Reviewed May 17, 2013

As a business traveler I was looking for a good hotel and a reasonable rate. With previous experience at the Hilton Bracknell, I was happy to find a great rate on the Hilton (Bracknell) web site, as long as I was willing to prepay for the stay.

The hotel is not new and the rooms reflect the smaller European expectations for a room. Space for storage of clothing was practically non-existent forcing the use of my suitcase for some items. The hot water faucet for the bathroom sink fit the British term "wonky" to a tee. To get hot water you had to both turn the valve as well as pull out. Obviously in need of replacement. I was seriously concerned about slipping in the tub when taking a shower; a safety mat would have been appreciated.

The restaurant in the hotel has a great selection for breakfast. Be sure to talk to them in advance about whether your "package" includes the breakfast and dinner or not. Without this being included, it is prohibitively expensive. Use of a local pub is not only less expensive, but a whole lot more enjoyable. Plenty of local, fun pubs to choose from. The best in my opinion is The Golden Retriever, not too far away. You will need transportation if you want to sample the pubs.

Room Tip: The standard room has a twin bed. You will need to negotiate an upgrade if you want a larger bed.
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  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Bill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,867 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
bracknell, United Kingdom
1 review
5 of 5 bubbles Reviewed May 17, 2013

I arranged a family wedding celebration in the Hilton, it was so well planned by the hotel. Can't be thankful enough for the friendly and so very helpful staff. Alison Dawson at Braknell Hilton gave us the best service possible. The day was perfect.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nadia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, May 28, 2013
Thank you for your feedback regarding your stay at the Hilton Bracknell it is always a pleasure to hear how our guests enjoyed their visit and we do look forward to welcoming you back to our hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bracknell, United Kingdom
1 review
2 of 5 bubbles Reviewed May 15, 2013

The Lobby/Reception service is good as one would expect from the Hilton Group. For our lunch, on arrival, we ordered baguettes from the bar area. Unfortunately, when they eventually arrived they were not baguettes but sandwiches. The Hotel bedrooms and, in particular, the bathrooms are in need of refurbishment. Too many broken/loose tiles in the bathroom.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gordon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bracknell hotels

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed May 14, 2013

It is a fair hotel, if you are on a businesstrip. It urgently requires lots of refurbishment. Service is good, people are friendly and helpfull. Wouldn't go there with my familiy (but who would go to Bracknell if not on a Businesstrip)
Even HHonors Gold is not helping much other then getting an upgrade to a large room...
I was expecting more from a HIlton Hotel.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, June 3, 2013
Thank you for taking the time to write a review following your recent stay.
I was very sorry to read of your feedback regarding your disappointment with your stay. I have shared your comments with my management team and we are all sorry that we have failed to meet your expectations on this occasion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle-upon-Tyne, United Kingdom
1 review
3 of 5 bubbles Reviewed May 12, 2013

The entrance, lobby and food areas are good. The rest of the hotel including the bedrooms are very tired and dated. A new design is greatly needed, just some paint and some basic maintenance is needed.

  • Stayed May 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, June 3, 2013
At Hilton we continually aim to attain and uphold high standards of attention to detail and guest satisfaction from the very first stage of booking all the way through to a hospitable and ‘hassle-free’ stay and check out. I deeply regret that we clearly failed to meet your expectations during this Hilton Journey.

Thank you for your feedback and we look forward to welcoming you back to the Hilton Bracknell.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed May 7, 2013

I generally try to balance the good and bad in my reviews, but here it was difficult to find much positive to say.

The good news probably relates to the decor on the ground floor and the smiling welcome from the reception team. Arrival was very good - the car park had ample spaces and I was made to feel important at check in. Come to think of it, check out was good too.

And there the good ends. I had a room on the 4th floor - a room which, on the face of it, should have been good. It was large, had a good sized bathroom with separate, walk in shower complete with side jets. However the first thing I found was that the air con unit didn't work (it just said "error" and turned itself off) so the room was hot. Then the freestanding light flickered and went out. And in the bathroom I noticed a small trail of water around the toilet leading me to believe it was leaking. Oh and the tiles on the shower step were coming away. The bed wasn't up to the normal Hilton standard either - it was OK but nothing special.

I had dinner in the bar - a rather dry steak and kidney pudding which was nevertheless hearty and filling.

Breakfast is served in the restaurant. On the morning I was there, much of the restaurant was not in use. Unfortunately the brighter area near the windows had been closed and everyone was crammed into the darker, internal seating areas. Staff didn't notice that items on the buffet needed replenishing so the dishes sat empty for some time. And when they did come out, they hadn't seen a heat source for some time.

So, in summary I have to say it was a pretty poor experience for a Hilton. Previous comments here do suggest that the hotel is due its makeover and I would certainly support that thought. The sooner the better, please.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Brightone2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Newton, United Kingdom
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed May 7, 2013

we arrived to a cheery receptionist ,who said that we had an upgrade and read to us where to find the room etc.walked to the room to the extended part of the hotel and felt let down ,the room was made up for a family,even though we only requested for a couple and a double,none of the upgrade items were in the room,i.e the slippers,wine,chocolate and robes,as this was a birthday surprise.had to ring for the items,no choice of wine,only red was given.and when we returned to our hotel later that evening,was greeted with someone using the front wall as a urinal and a large party going on,girls with drink outside swearing and smashed glasses.totally let the place down and lots of car doors slamming.very disappointed.a comment form was left but yet to recieve any response.prints up the wall,looked like cats paw prints?

Room Tip: not worth the expensive full price for rooms ,definately needs an update on decor.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cath1963pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, May 17, 2013
Thank you for taking the time to write a review following your recent stay.
I was very sorry to read of your feedback regarding your disappointment with your stay. I have shared your comments with my management team and we are all sorry that we have failed to meet your expectations on this occasion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Bracknell

Property: Hilton Bracknell
Address: Bagshot Road, Bracknell RG12 0QJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Bracknell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Bracknell
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Bracknell 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Bracknell Hotel Bracknell
Hilton International Bracknell
Bracknell Hilton International
Hilton Bracknell Berkshire

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