We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Needing a facelift, and close to a noisy road.”
Review of Hilton Bracknell

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Bracknell
Ranked #4 of 7 Hotels in Bracknell
Reviewed April 30, 2013


I stayed here recently as I work occasionally near Reading. The service is not bad, but I did not receive an upgrade with HHonors gold membership as usual, though I didn't ask why to be fair.
The place generally seemed a bit tired, and the room furniture was getting on a bit. My (small) room was overlooking a busy dual carriageway, and even with double glazing, traffic was loud enough to wake me at 5am.
Hot breakfast items were only just warm.
This hotel is barely a 3 star establishment, which is not always a bad thing if the price is right. But with the Reading Hilton around 10 pounds more, and being a good all round 4 star with bigger, modern and more comfortable rooms (also excellent breakfast) it's normally a no brainer. This hotel was unfortunately full for that evening.
If you can manage the extra bit of mileage further out from Bracknell, you may well get better for around the same price, or at least the same quality at a cheaper rate.
Horses for courses....

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank GriffoBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded May 1, 2013

Thank you for your feedback regarding your stay at the Hilton Bracknell, the hotel is having over 120 bedrooms refurbish this year along with other projects around the hotel. Thank you again for your comments and we look forward to welcoming you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,120)
Traveler rating
Traveler type
Time of year
Language

1,640 - 1,646 of 2,120 reviews

Reviewed April 29, 2013 via mobile

This was a pleasant and hassle free stay in room 484 with my partner and sons.
Excellent value for money given the location and standard. Free parking to boot and close to attractions.
The room was clean, comfortable and spacious.
Family Room consisted of a massive double bed and then a double sofa bed for my two sons.
Good room service and plush bathroom save for some slightly uneven tiles, but large and powerful shower with side jets.
Overall this was a pleasant and hassle free stay.
Chose to take a swim on the Saturday night, not realising children shouldn't be in the pool from 8 onwards. Arriving at 8.10 I was fearful we may have encountered a jobs worth at the Pool reception, but given that there was nobody else in the pool at the time, the attendant allowed us a quick dip and then allowed us to stay given the children were well behaved and kept out of the way. I thought this was a nice, common sense touch for a large hotel.
Also bar staff were very helpful and changed TV channels when we asked. The two gents on the bar were keen to help and have service with a smile.
Apart from a few lads smoking outside using colourful language (there was a large function on the first night of the stay) and a suspicious herbal smell coming from one room, which is out of the control of the hotel to a degree, this was an excellent value for money stay in London. Enjoyable, many thanks.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Shaun B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded May 1, 2013

Thank you for your feedback regarding your stay at the Hilton Bracknell
it is always a pleasure to hear how our guests enjoyed their visit and we do look forward to welcoming you back to our hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

Stayed as part of a package with Legoland. Very welcoming staff who were attentive throughout our stay.. Excellent buffet breakfast and very reasobaly priced restaurant. One minor issue: The matress on the rollaway bed is very thin. Ask for two.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FamilyEUropeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded May 2, 2013

Thank you for your feedback regarding your stay at the Hilton Bracknell
it is always a pleasure to hear how our guests enjoyed their visit and we do look forward to welcoming you back to our hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

I had booked a theme park break with Thorpe Park and stayed at the Hilton Bracknell. The reception and lobby area of the hotel is lovely. Very clean, modern and spacious. Lots of sofas and chairs to sit and watch the large TVs. We were checked in very smoothly and the reception staff were so friendly and welcoming.
Our room on the other hand was rather grim. It was a very small room, which was fine and as we were on the top floor the ceiling sloped down to the window as though it was an attic shaped room. This was ok as we were only staying for one night. The bed area was fine. However, the bathroom was not. The bath was absolutely disgusting. It had a large black stained hole at one end and a huge green slimy stain from the tap into the plug hole where the tap was constantly dripping. The thought of actually getting into this bath/shower turned my stomach. The fan on the wall had it's cover missing and so was just a hole and simple things like the tissue box hasn't even refilled.
We went downstairs to explain and both members on the desk couldn't be more helpful. They gave us an upgraded room as an apology. Their customer service skills really do save this hotel. The new room was larger, but still wasn't fantastic. The tap was broken in the bathroom for example.
We ate sandwiches in the bar area and an egg baguette was £6. Reasonable, as it was huge and served with crisps and salad. We also ate breakfast in The Larder. I found this fantastic, they serve everything you could want for breakfast and it was all so delicious. We went to breakfast at 7.30 on Sunday and it was quiet, but by 8.00 it was packed! My advice is, if you have to be somewhere, get down to breakfast early!
Overall this hotel has some real positives such as amazing staff and restaurants, but the rooms and corridors really need refurbishing and quite urgently. I'm not sure I'd choose this hotel again unless these basic upgrades happen.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sweep33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded May 1, 2013

I was delighted to read your feedback regarding the staff which I have shared with them.
I do hope you will allow us the opportunity to welcome you back again to the Hilton Bracknell in the future and thank you once again for your valuable feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

Standard business hotel with a few good touches. Great location and ample free parking. The staff were super friendly and very helpful, a real plus point. The hotel has recently undergone a renovation and the lobby, restaurant areas are smart, fresh and look quite classy. Shame couldn't say the same about the room which was very average and quite small. Maybe the rooms will be renovated soon?
Overall a pretty good choice and suspect that this will be one of the better business type hotels in the area.

Room Tip: Try the Hilton smartphone app for booking - was much cheaper than the Hilton website.
See more room tips
  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MSW133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded May 1, 2013

Thank you for your feedback regarding your stay at the Hilton Bracknell
it is always a pleasure to hear how our guests enjoyed their visit and we do look forward to welcoming you back to our hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

Nice hotel, nice staff. The room was ok, but the bathroom was out of fashion and would really need a refurbishment. The remote control for the TV was not working, it was really annoying. Breakfast was tasty and I had healthy choises too, not only English breakfast. The dinner menu was very good, portion was more than enough. Fast check out is a very good feature.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Szucs S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded May 1, 2013

Thank you so much for your very kind comments and we are delighted to learn that your stay was so enjoyable. We look forward to welcoming you back to the Hilton Bracknell again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013 via mobile

Business Hotel but not up to the Hilton standards.
It has lot is guests but it seems to be due to the lack is choice.
Old rooms and furniture, bad room isolation.
Staff is friendly but missing quality in the service.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank bmartins_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded April 23, 2013

Thank you for taking the time to write a review following your stay. I was very sorry to read that we did not meet your expectations on this occasion. I have taken your comments on board and please be assured I have shared them with my management team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Bracknell
2.6 mi away
Hilton St Anne's Manor, Bracknell
3.5 mi away
Macdonald Berystede Hotel & Spa
1.5 mi away
Grange Bracknell Hotel
Grange Bracknell Hotel
#5 of 7 in Bracknell
543 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Coppid Beech Hotel
Coppid Beech Hotel
#7 of 7 in Bracknell
1,136 reviews
3.6 mi away
Stirrups Country House Hotel
1.5 mi away
Travelodge Bracknell Central
Show Prices
Show Prices
Show Prices

Been to Hilton Bracknell? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Bracknell

Address: Bagshot Road, Bracknell RG12 0QJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Bracknell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Bracknell
Price Range: $85 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bracknell 4*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Hotels.com, Travelocity, Hotwire, getaroom.com, Orbitz, Cancelon, TripOnline SA and HotelQuickly so you can book your Hilton Bracknell reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Bracknell Hotel Bracknell
Hilton International Bracknell
Bracknell Hilton International
Hilton Bracknell Berkshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing