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“Very average for a Hilton”
Review of Hilton Bracknell

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Hilton Bracknell
Ranked #6 of 7 Hotels in Bracknell
London
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Very average for a Hilton”
Reviewed September 27, 2011

Stopped here on business in September primarily chosen due to its attached livingwell gym. Our booking was messed up on arrival meaning a stressfull time to start with. The larder restaurant has a tiny (and very expensive menu) with average tasting food and staff who really seemed to struggle with grasping basic English.

The room was pretty grubby with terrible tv reception and it looked dated and worn. On a positive the shower was mostly warm and powerful.

The breakfasts are standard Hilton style, but did seem to have less choice than others i have stopped in (Reading for Example).

The gym was far too small for the amount of people in it with queing necessary to go on any of the equipment.

All in all, this is a poor attempt at a brand in which i have experienced brilliant hotels and really poor ones. If you are stopping for a night or two then you might just be able to put up with it, otherwise avoid....

Room Tip: If your budget stretches maybe try and executive?
See more room tips
  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Big_R1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (265)
Date | Rating
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English first
East Grinstead, United Kingdom
Level Contributor
394 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
Reviewed September 20, 2011

We stayed her as we wanted to visit Windsor, this a great location for this. The pool is a good size if you like swimming. The breakfast is vast and good value, well worth a visit

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, October 17, 2011
Thank you for your feedback regarding your stay at the Hilton Bracknell
it is always a pleasure to hear how our guests enjoyed their visit and we do look forward to welcoming you back to the Hilton Bracknell in the not so distant future..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knottingley, United Kingdom
1 review
Reviewed September 14, 2011

We are a family of 4 and we stayed here from the 25th - 28th August (3nights) and purchased through the legoland package and are so pleased with this hotel. The room was lovely, Great choice of food, especially for breakfast varied choice for all the family, gave us a good start for a full day in legoland. Reception staff were very welcoming and helpful and the staff in the restaurant were brillaint with serving and the kids.

On an evening there were free drinks and lollies for the children and we had full use of the pool with towels when you got to the pool so no carrying towels around!

All in all a funpacked 3/4days!!

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Stacey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 5, 2011

We recently returned from a 3 night break booked with a Legoland package and had a fantastic time. The hotel was clean and our room(270) was spacious and quiet. It was probably the worst hotel view i have ever had but quiet was more important. We had a problem with the legoland tickets but the hotel sent them in a taxi to legoland for our arrival so again could not fault them. The hotel is well equipped for children and accommodates families excellently. The breakfasts were plentiful and service was superb. We used the local supermarket(walking distance) for picnics and room treats as the hotel food and drinks was pricey. All in all a great break and i would have no hesitation recommending to family and friends with children.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank hilhol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, September 12, 2011
Thank you for your comments on this website. Your observations and opinions are appreciated as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests’ needs and expectations.

I was glad whilst reading your comments that you enjoyed your stay. All the comments are shared with the team and it is always good when we have positive feedback to share with them.

Thank you once again for taking the time and trouble to provide your comments. I do hope that we will have the opportunity of welcoming you back to The Hilton Bracknell in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2011

This was our second visit, last time we could only book 2 delux rooms (also called family room). This time we managed to book a family room for my daughters family ( 4 of them) and my wife and I booked the standard room.
Beware - we thought the standard Hilton room would be to a higher quality than it was.
The standard room was a box. No Air Con. No fridge and the window opens only 2 inches even on the 4th. floor.
In such a very small room on one of the hottest week ends, air con is a must. I offered to pay for an upgrade but none were available.
Next time I will ask the air con question.
Staff were excellent, helpful and friendly. Breakfast was very good (Full English). Drinks are expensive as were the hotel meals (London prices). swimming pool good - free.
Yes I would still stay there again if we go back to Legoland (20 Mins. away) with the granchildren, but would want a delux room!
Good place to eat is the Vintage Inn Golden Retriever, 5mins away by car - look it up on your sat nav.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 40watt_EJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, September 12, 2011
Thank you very much for your kind comments and we are glad that you enjoyed your. We look forward to welcoming you back to the Hilton Bracknell again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2011

Well, were a family of four 2 adults and 2 children, stay here for a weekend at legoland.

When we arrived our room as not quite ready (infact we waited for about 30 mins) but his seemed to fly by.

Reception gave ther kids and activity pack, but the real entertainment came from the barman "John" - a real character!

He is great, clearly made for what he is doing and a credit to the hotel, told us all about the hotel, and mentioned Plantet H - welll the kids were gone!

We thought well were on holiday and order 2 glasses of wine - John points out we could have the bottle for little more - great advice (and sales I guess).

He even chased reception for our room offering the kid for a free drink for the wait we had had.

So up to the room - thiese are OK, nothing special if I'm honest but they are clean and OK for the 4 of us. - View of a busy road, but cannot blame the hotel for that I guess.

Breakfast was BUSY! -we were asked to sit in the Longue - not ideal but the resturant was manic so at least the hotel is trying. - the lounge is a little exposed, but who should pop up but the barman from the day before, wanted to know if we had a good nights sleep,ect, engaged with the kids and my husband in a quick chat great memory !

Staff are a credit to the hotel, they can make or break a stay with kids, and on this occasion made it.

There are mixed review of this hotel, but we found it just fine. only stayed 2 nights but would we go back - YES.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank james w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, September 12, 2011
Thank you for your feedback regarding your stay at the Hilton Bracknell
it is always a pleasure to hear how our guests enjoyed their visit and we do look forward to welcoming you back to our hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kendal
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 26, 2011

We stayed as part of a Legoland package and the family friendly facilities are excellent - the games room and pool were real hits with the boys. Accommodation good, food good, staff excellent.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank familycoxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, September 12, 2011
Thank you so much for your very kind comments and we are delighted to learn that your stay was so enjoyable. We look forward to welcoming you back to the Hilton Bracknell again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Bracknell

Property: Hilton Bracknell
Address: Bagshot Road, Bracknell RG12 0QJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Bracknell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Bracknell
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Bracknell 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Bracknell Hotel Bracknell
Hilton International Bracknell
Bracknell Hilton International
Hilton Bracknell Berkshire

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