My partner and I booked a standard room online as a last minute get away however upon our arrival in the evening we were a bit surprised. The security alarm was on and had been on for more than the 30 minutes we spent looking for someone to check us in.
There was no answer at the reception, or at the bottle shop where the buzzer had been locked away so we couldn't buzz to notify them of our arrival, after numerous attempts at phone calls (which all ended in message bank) and Wotif unable to get through we ended up leaving very unhappy and having to find alternative accommodation which was another 1 hr drive.
I couldn't possibly recommend this place to anyone, absolutely disgusting customer service (mind you I have worked in the hotel industry for several years and do not know how a business like this could still be running). Avoid At All Costs
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