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“Great experience. .”

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Hilton Zurich Airport
Ranked #4 of 10 Hotels in Opfikon
Austin, Texas
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great experience. .”
Reviewed July 17, 2014 via mobile

Comfortable and nice services. Has its shuttle services to drop you at downtown locations. Courteous and helpful staff. Will prefer it again. Other services a bit on expensive side. Need a bit of variety on its menu as well. Overall it rate it good.....

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  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mainak G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, July 18, 2014
Dear Mainak_Ghosh,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
Your feedback concerning the menu variety has been gladly noted for future reviews with our Executive Chef. Thank you for your valuable input.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Dallas, Texas
Level Contributor
101 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 16, 2014

The hotel is showing age, and the place feels pretty cookie-cutter, but it gets the job done for an airport hotel. The room was fairly compact, and the bathroom was actually one of the smaller ones I've seen in recent memory. The bed felt funny, it was kind of firm but the mattress was thin and wobbled on springs a bit. I slept like a rock, but you may want to tread carefully if you have a bad back. The Internet worked great.

I did not sample the breakfast as they start at 6am and I had to be out to catch my flight before that - that would be one thing I would change, as I imagine a lot of people come and go at pretty random times at an airport hotel. The shuttle service was super efficient. They said it would take 6 minutes to get to the terminal and, since we are in Switzerland, it took exactly 6 minutes to get there! They run every 20 minutes in the morning and evening. The services was friendly and there were no lines.

  • Stayed July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank 73_ptr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, July 18, 2014
Dear 73_ptr,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
Your comment regarding the breakfast timings for our full Hilton Buffet Breakfast has been noted for further reviews. We regret your disappointment. Our “early bird” breakfast is available on trolleys in the lobby as of 5am and we are sorry if this was not or not correctly explained to you.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 16, 2014

We were absolutely satisfied with this Hotel. Next to the airport, but no noise. Free shuttle between the Hotel and the Airport operated each 20 minutes. Polite staff on the reception. Good choice of breakfast. Take a short walk behind the Hotel to the small village.

  • Stayed June 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank travelgirlfromEU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, July 17, 2014
Dear travelgirlfromEU,

Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay. Your nice feedback has been gladly shared with our team. Thank you very much.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.

Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surat, India
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 15, 2014

Its very close to the airport. The hotel has good connectivity. We had to take a flight back home so stayed one night in this. The breakfast spread is typical. Rooms are good. They also give you a airport drop in the shuttle service they have.

Room Tip: First hotel in my life where reception was on top floor and rooms on floors beneath.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank KhushrooDumasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, July 16, 2014
Dear KhushrooDumasia,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 13, 2014

I could not expect a Hilton hotel in Switzerland to be of such disappointment... I'm visiting the hotel for business meetings several times per year and trip by trip i see things getting worse and worse... First of all rooms are not of total cleanness and for sure do not offer amenities of a Hilton hotel. Settler pot and instant coffee in-room but no cups or spoons to prepare it. Mattress is really hard and carpet looks as if 1million people had step on it before i enter my room.
Meeting rooms and facilities are good, restaurant and breakfast are average.
Staff should be really careful what they say to people in next tables as many of us speak German and French besides English...
One of the bad experiences: in one of my business trip my travel agency had booked and paid my room but upon check out the front office could not find the payment so they charged by credit card... it turned out that the reservations had not notified the front desk for the payment and they only returned by money ( 4 days stay - not a small amount) when i called Greece from my mobile and they called the reservations department.... this is not a 4 star service for sure!!!

  • Stayed May 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Athens G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, July 14, 2014
Dear ANP123,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We very much regret that we could not meet your expectations in various areas.
Please accept our apologies regarding the check-out/payment procedure, the cleanliness of your room as well as the availability of some of our room amenities.
We are sorry to read about your service experience at our Restaurant and kindly ask you to accept our sincere apologies for this very exceptional situation which does not reflect our usually very high levels of service standards which you can rightfully expect at a Hilton Hotel where high-class customer service is one of our highest priorities. We thank you very much for having brought this to our attention as it will enable us to take corrective actions with the team members concerned and to also intensify our internal control procedures.
Your comment about the mattress and carpet has been noted for future reviews and we do regret your disappointment.
We do hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport in order to show you our true Hilton hospitality and high level of service standards.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 13, 2014

Hilton Zurich is a nice hotel for business travelers. Very clean rooms and quick internet. Next to the airport, but very quiet. Electrical adapters are built in which is a very nice touch. The food in the hotel restaurant is expensive, but very good. The hotel staff is friendly with great attitudes.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank skipthebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, July 14, 2014
Dear skipthebear,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
309 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed July 12, 2014

Stayed here for 2 nights recently. The hotel is typical Hilton but with some differed maintenance - peeling wallpaper in the room was a nice touch. During my stay the hotel seemed to be a hub for bus loads of tourists. Check in took a while but the desk staff were quite helpful. Shuttle bus is a challenge as with just 13 seats it easily gets overwhelmed which at least once resulted Ina very heated argument between guests. The biggest disappointment I had was the service in the . As a diamond member for as long as I can remember I stay in a lot of Hilton's and often eat there too. Without any problem I can say the resrturant service was the worst I have ever had at a Hilton property. The server was more interested in talking about a trip she was taking with her boyfriend than serving. Even the manager promised to get me something and disappeared. The kicker however was when I finally did get the server to take my order I was told the last of there special burgers had been sold. She then returned to her friends at the next table and told them she had saved the last burger for then by telling the American at the next table they were out (she knew they were debating about getting it or not). She thought she was being clever speaking in French but next time be careful as not all Americans only speak English.

All in all stay here but avoid the food as the service will ruin your stay.

  • Stayed July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank ANP123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, July 14, 2014
Dear ANP123,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We very much regret that we could not meet your expectations in various areas.
Please accept our apologies regarding the check-in procedure and the hassle regarding our first-come-first-serve shuttle bus service.
We are sorry to read about your service experience at our Restaurant and kindly ask you to accept our sincere apologies for this very exceptional situation which does not reflect our usually very high levels of service standards which you can rightfully expect at a Hilton Hotel where high-class customer service is one of our highest priorities. We thank you very much for having brought this to our attention as it will enable us to take corrective actions with the team members concerned and to also intensify our internal control procedures.
We do hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport in order to show you our true Hilton hospitality and high level of service standards.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Zurich Airport

Property: Hilton Zurich Airport
Address: Hohenbuehlstrasse 10, Opfikon, Zurich 8152, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Opfikon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Opfikon
#4 Luxury Hotel in Opfikon
#4 Business Hotel in Opfikon
#4 Romantic Hotel in Opfikon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Zurich Airport 4*
Number of rooms: 323
Official Description (provided by the hotel):
The HILTON ZURICH AIRPORT, a 4-star superior hotel, awarded the Swiss Quality Seal Level II, is situated just five minutes from Zurich's international airport and 15 minutes from downtown with its popular lakeside promenade, the old town and many cultural attractions. Direct access to the highway, the proximity to public transportation, the business district, the trade show venue and to the Hallenstadion make the HILTON ZURICH AIRPORT the ideal starting point for your business or leisure trips. Enjoy a relaxing stay in one of the 323 modernly furnished rooms and suites. The spacious rooms are equipped with a flat-screen TV, WiFi access, MP3 alarm clock and comfortable serenity beds, and are at least 25 m² in size. Twenty-five bright meeting and event rooms equipped with state-of-the-art technology and capacities ranging up to 260 people are also available to you. With a flexible conference area of 1360 m2 and a range of business facilities, the hotel is the ideal location that allows you to efficiently and effectively host different events regardless of whether they are for business or pleasure. We also have an executive lounge, airport shuttle service (chargeable) and 250 parking spaces. In the entire hotel our guests can use the complimentary WiFi access. The fitness club is open 24 hours a day and has the latest training equipment, a sauna and a steam bath. For guests who prefer to go jogging, a scenic route runs behind the hotel that leads through forests and has breathtaking views of the Swiss Alps. International cuisine and Swiss specialties are served in the Horizon10 Restaurant featuring a show kitchen. Panorama-Brunches can be enjoyed every Sunday. The Lobby-Bar is the ideal place to enjoy a cocktail, a snack or a glass of quality wine whilst taking in fabulous views over Northern Zurich. ... more   less 
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Also Known As:
Hilton Zurich Airport Hotel Opfikon
Hilton Hotel Zurich Airport
Hilton Opfikon
Opfikon Hilton
Hilton Zurich Airport Canton Of Zurich, Switzerland

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