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“Pleasant Experience”

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Hilton Zurich Airport
Ranked #4 of 10 Hotels in Opfikon
Certificate of Excellence
India
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Pleasant Experience”
Reviewed October 10, 2013

We were in Zurich for a day before our flight back home and had booked Hilton for the overnight stay.To our suprise it turned out to be the best hotel during our 1 week Switzerland trip.The service was excellent,specially the front desk staff was so helpful and even helped us to plan our day in zurich.They have a shuttle service every 20mins from hotel to airport n vice versa,anybody staying there can plan their visits according to it to the main city.Rooms were very neat and clean,only drawback is that u have to walk a bit far from the elevator to the rooms,but its a very minor thing.The buffet breakfast was too good with plenty options.I hope i get the name right,it was Manuela in the front desk whom i found very helpful and even the other front desk staff but i dont remember his name.Overall it is a very good hotel which makes up with its shuttle service since its bit far from airport,and has the best staff to cater the guests.Nxt time i m in Zurich i m coming back to Hilton only.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ankita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, October 10, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your very nice comment on Tripadvisor.
We are delighted that you enjoyed your stay and have gladly shared your nice feedback with our team. Such comments are very motivating and encouraging. Thank you.
We do hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (192)
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UK
Level 4 Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 9, 2013

The hotel seems slightly expensive, yet the room is good and one small thing has impressed me.
I forgot to take a travel adaptor, yet reception provided this no problem. Then when I got to the room on the desk they already had a UK socket especially built in !! WOW
This shows a little more thought than most hotels, and surely others will do so in time.
I would use the hotel again, and it seems very good for business.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UkSwiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, October 9, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your very nice comment on Tripadvisor.
We are delighted that you enjoyed your stay and have gladly shared your nice feedback with our team. Such comments are very motivating and encouraging. Thank you.
We do hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 5, 2013 via mobile

This is a good hotel out of town near the airport, great service, nice staff, clean, and relaxed people, Switzerland, for someone with a car to go to this hotel is absolutely wonderful and very scenic beauty of Switzerland is lovely.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandi6811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, October 8, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your very nice comment on Tripadvisor.
We are delighted that you enjoyed your stay and have gladly shared your nice feedback with our team. Such comments are very motivating and encouraging. Thank you.
We do hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 4, 2013 via mobile

The Swiss rail pass was most useful. The train brought us right to the Zurich airport from Interlaken. The hotel's shuttle was sufficiently frequent making the transfer painless. The room was big and comfortable but wifi was not freely available. The staff at the reception was either unhelpful or really new/ignorant as he claimed to be. As it was just a hotel for transit purposes, we can live with even the sullen driver on the early morning of 29/9/2013.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeanTay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, October 7, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We very much regret that we could not meet your expectations in reception service. Please accept our sincerest apologies for the exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at a Hilton Hotel. We have taken corrective actions and re-enforced the training with our new team members accordingly. Thanks for having brought this to our attention.
We do offer free wifi in the public areas for all guests and free wifi in the rooms for our HHonors Gold and Diamond members. We have taken note of your suggestion for providing free in-room wifi for all guests for future reviews and are sorry for your disappointment in this respect.
We do hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport in order to show you our true Hilton hospitality and standards.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 5 Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 3, 2013

Stayed one night between flights. This was the second time, and the experience is quite consistent: rather large clean room, courteous staff, free shuttle to/from the airport is very punctual. Nothing negative to put my finger on...

Room Tip: Both rooms I stayed seem to be very quiet an of decent size.
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alecb2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, October 7, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your very nice comment on Tripadvisor.
We are delighted that you enjoyed your stay and have gladly shared your nice feedback with our team. Such comments are very motivating and encouraging. Thank you.
We do hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 6 Contributor
117 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 2, 2013

The 20 min. shuttle service from the airport is a 35 min shuttle service. Hotel rooms are very basic. A complete renovation would not be luxury for this hotel. Windows of rooms are not well isolated, fortunatly there were no flights during the night. In the corridor there is a clear smell of too much smoking. It gave the impression the carpets were not cleaned for a very long time.

Checking out was another exceptional experience. A queue...and only one staff member at the reception in the morning. Other staff was there but engaged in??? Sorry. checking out in a hotel close to the airport must be a very smooth and fast process.

Dinner and breakfast were much better then expected, but the expectation level was due to the previous facts not to high.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Willem G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, October 3, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We very much regret that we could not meet all of your expectations. Please accept our sincerest apologies. We have duly noted your constructive and valuable feedback for future reviews .
Immediate corrective actions have been taken regarding the smell of the floor carpets and we will also intensify our internal control procedures. Please accept our apologies.
Regarding your comment about the windows we can assure you that they are soundproof. We regret your disappointment. Our shuttle buses do run every 20 minutes (besides midday), not every 35 minutes. We are sorry if this was wrongly explained to you.
We fully agree with you that check-out at an airport hotel must be very efficient and we will discuss your comment with our Front Desk Manager in order to avoid reoccurrence in the future. We thank you very much for having brought this to our attention as we can thus work on an immediate improvement with the team.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport in order to show you our true Hilton hospitality and standards.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 1, 2013 via mobile

Nice quality Hilton property convenient to the airport. We were very impressed with the walking trail - it is far more extensive and scenic than we expected. Be sure to grab a map from reception and have them point you in the right direction - stairs lead to the trail just off the parking lot/circle drive out front. Nice fitness facility as well.

Stayed October 2013, traveled with friends
Helpful?
Thank nealsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, October 2, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your nice comment on Tripadvisor.
We are delighted that you enjoyed your visit and hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Zurich Airport

Property: Hilton Zurich Airport
Address: Hohenbuehlstrasse 10, Opfikon, Zurich 8152, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Opfikon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Opfikon
#4 Luxury Hotel in Opfikon
#4 Business Hotel in Opfikon
#4 Romantic Hotel in Opfikon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Zurich Airport 4*
Number of rooms: 323
Official Description (provided by the hotel):
The HILTON ZURICH AIRPORT, a 4-star superior hotel, awarded the Swiss Quality Seal Level II, is situated just five minutes from Zurich's international airport and 15 minutes from downtown with its popular lakeside promenade, the old town and many cultural attractions. Direct access to the highway, the proximity to public transportation, the business district, the trade show venue and to the Hallenstadion make the HILTON ZURICH AIRPORT the ideal starting point for your business or leisure trips. Enjoy a relaxing stay in one of the 323 modernly furnished rooms and suites. The spacious rooms are equipped with a flat-screen TV, WiFi access, MP3 alarm clock and comfortable serenity beds, and are at least 25 m² in size. Twenty-five bright meeting and event rooms equipped with state-of-the-art technology and capacities ranging up to 260 people are also available to you. With a flexible conference area of 1360 m2 and a range of business facilities, the hotel is the ideal location that allows you to efficiently and effectively host different events regardless of whether they are for business or pleasure. We also have an executive lounge, airport shuttle service (chargeable) and 250 parking spaces. In the entire hotel our guests can use the complimentary WiFi access. The fitness club is open 24 hours a day and has the latest training equipment, a sauna and a steam bath. For guests who prefer to go jogging, a scenic route runs behind the hotel that leads through forests and has breathtaking views of the Swiss Alps. International cuisine and Swiss specialties are served in the Horizon10 Restaurant featuring a show kitchen. Panorama-Brunches can be enjoyed every Sunday. The Lobby-Bar is the ideal place to enjoy a cocktail, a snack or a glass of quality wine whilst taking in fabulous views over Northern Zurich. ... more   less 
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Also Known As:
Hilton Zurich Airport Hotel Opfikon
Hilton Hotel Zurich Airport
Hilton Opfikon
Opfikon Hilton
Hilton Zurich Airport Canton Of Zurich, Switzerland

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