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Novotel Zurich Airport Messe
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Reviews (1,112)
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458 - 463 of 1,112 reviews
Reviewed May 19, 2013

I was happily surprised by the service and warmth from the staff of this modern hotel, near Zurich airport. The breakfast was a buffet which has plenty of choice, the bar area has a lively relaxed atmosphere in the evenings, and there is a huge selection of 'pay for' movies on the hotels in house entertainment system. I will use this hotel again.

Room Tip: Book early, they have great rates
  • Stayed: May 2013, traveled with family
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Thank Sandakhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013 via mobile

This hotel is ok if you are going to spend there one or two nights otherwise find something more comfortable; rooms are small and very basic. Customer service is the real problem of this hotel; always slow, sometime unfriendly, you don't feel really welcomed. I have been a few times to the restaurant and the bar and it could easily take a very long time before a waiter will come to serve you, not to mention the time it will take to bring your order. As I said it's ok for short staying, otherwise find something more comfortable.

  • Stayed: December 2012
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Thank lutens72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XChanrion, General Manager at Novotel Zurich Airport Messe, responded to this reviewResponded May 23, 2013

Dear Guest,
thank you for taking the time to tell us about your stay at the Novotel Zurich Airport Messe. Your feedback is very important to us.
We feel sorry for not having met your expectations, please accept our deepest apologies.
We sincerely hope to have the opportunity to show you a higher quality of service in the near future.

Kind regards,
Your Novotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Novotel near Zurich airport has very nice and comfortable rooms. The rooms were clean and spacious. Closeness to the Airport is a great advantage, you can make it within 15 minutes. The breakfast spread was great, they even offerred some Indian and vegetarian dishes.

  • Stayed: May 2013, traveled with family
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Thank MKBP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

A very comfortable stay for families where you can find rooms that can hold up to 4 pp.
As usual for Novotel hotels, the children up to 16 years do not pay the stay and have the breakfast included.
The rooms are provided both with cabled and wifi internet connection both granted for free.
The check in and out procedures are very fast and the counters speaks a very very good english trying to satisfy you request as far as possible.

  • Stayed: April 2013, traveled with family
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Thank FlavioFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

Novotel hotel at Zurich is a comfortable hotel with friendly and very helpful mult-lingual staff in the reception and restaurant. The rooms are very clean and comfortable and quiet - one of the great things is the consistent standard of Novatel. Well equipped for business stays. Room service is prompt and efficient, and faster than in the restaurant. The gym is small and quite well equipped. I really like the sauna, which again is small but usually not very busy. Other people have commented that the transport to/from the Airport s very easy -it takes about 20 minutes. You can allow only an hour normally to leave the hotel and be at your departure gate at Zurich Airport. It's also easy to get into the centre of Zurich from the hotel by tram (about 40 minutes). There are a couple of nice restaurants within walking distance. Glattbrugg is a residential area, which is not very pretty - but it is a safe and very clean area. You just need to watch that you can find a room at a reasonable price when there is a conference or exhibition on.

Room Tip: Ask for free Internet when you check in. Try to check out the night before, as the queue can be long in the morning.
  • Stayed: March 2013, traveled on business
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Thank RedTiger360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XChanrion, General Manager at Novotel Zurich Airport Messe, responded to this reviewResponded May 23, 2013

Dear Guest,
We would like to thank you for your comments and are very pleased to read that you enjoyed your stay in our hotel.
We look forward to welcoming you again soon in the Novotel Zürich Airport-Messe.
Kind regards,
Your Novotel Team

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