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“Lots of potential but lacking attention to detail”

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The Westin Dragonara Resort, Malta
Ranked #5 of 33 Hotels in Saint Julian's
Certificate of Excellence
Bern, Switzerland
Level 6 Contributor
110 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Lots of potential but lacking attention to detail”
Reviewed May 1, 2014

Traveled to Malta the week before Easter. We experienced many room and service issues. For example, the hotel mismanaged our booking and could not provide the room category that we reserved. It resulted in a 2 hour delay at check-in. Also, overall staffing at the hotel restaurants needs to be increased to handle the volume of guests. The food was very good in Quadro and the Terrace, but service was lacking. We addressed our issues with several levels of mangement who were understanding of our needs. Our stay was salvaged by George, the conceirge. He provided excellent guidance, recommendations for restaurants near and far, as well as tours and a sailing charter. Compared to other 5 star resorts in Europe, Asia, and the US, this property has potential, but there are areas for improvement.

Stayed April 2014, traveled with family
Helpful?
1 Thank MMAMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicallefStephanie, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, May 3, 2014
Dear MMAMT,

Primarily allow us to thank you for choosing the Westin Dragonara Resort for your stay on the Maltese Islands.

We regret to read that we did not manage to meet your expectations during your visit and we apologise for any inconveniences caused during your stay. The notes you have highlighted have been shared with our team, as it is through such feedback that we can continue to improve on the service we offer. Should you wish to provide us with further details on your experience at the resort, I invite you to contact me directly on stephanie.micallef@westin.com

Whilst thanking you once again for your feedback, we hope to have another opportunity to welcome you back to the resort in the future.

Be well
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Teddington, United Kingdom
Level 6 Contributor
182 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed April 29, 2014

Stayed here on business and was delighted with the service in all respects. One downside of the room was that I could hear next door's television as the walls seemed to be too thin. The area around the hotel is now built up and a bit of a night club zone, if that's your thing.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GastronomeUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicallefStephanie, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, May 3, 2014
Dear GastronomeUK,

Allow us to thank you for your feedback following your stay at the Westin Dragonara Resort.

Your comments have been shared with our team and we are glad to read that you have experienced good service throughout the resort.

We hope to have another opportunity to welcome you back to the resort in the near future, and should you plan a return visit, I invite you to contact me directly on stephanie.micallef@westin.com

Be well
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northamptonshire, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 29, 2014

Had a nice stay at this Hotel, the food & staff were all polite and friendly. However I didn't like the location very much and not sure unless I wanted a sun & flop holiday if I would return.everywhere was clean and to a high standard. The rooms were excellent such comfy beds

Stayed May 2013, traveled with friends
Helpful?
Thank 2764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicallefStephanie, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, May 3, 2014
Dear 2764,

Thank you for your comments following your stay at the Westin Dragonara Resort.

We are glad to read that you have enjoyed the food and the service at the resort as well as our spacious rooms. Indeed, the rooms at the Resort are all equipped with the famous Heavenly Beds, which we note you have found very comfortable.

Once again, we thank you for your review and hope that we will have another opportunity to welcome you back to the Resort.

Kind regards
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 29, 2014

We have just spent a week at the Dragonara, our first time in Malta.
We stayed in an executive room on the 8th floor, and had full use of the executive club which was was well worth the extra money.
I could not fault the hotel or the staff who were always smiling, and willing to help.
A special mention must go to Pam in the executive club, and John and Isobel in the bar.
We will definitely be back!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicallefStephanie, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, May 3, 2014
Dear David L,

We are happy to read that you have enjoyed your first visit to the Maltese Islands and the Westin Dragonara Resort.

Indeed, the Westin Executive Rooms enjoy access to the Westin Executive Lounge which serves breakfast and pre-dinner drinks in a relaxing environment, enjoying wonderful views.

Thank you for your comments and for your time to share your experience at the resort with fellow travellers. We certainly look forward to welcome you back

Be well
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 28, 2014

We recently had 4 nights at the hotel in a lovely high level room overlooking the pool area and the ocean. We had access to the club lounge and were looked after every morning by the lovely Pam who shared her extensive local knowledge with us and in the evenings we were back in the lounge enjoying a cool wine and beer looking out at the beautiful view. The rooms are lovely and the bed was so comfortable with crisp white linen. The room service meal was amazing as was the food in the bar downstairs. The outside of the building is painted pink and is a little tired however the inside is lovely and the staff very welcoming. We would certainly stay there again.

Room Tip: I think the majority of rooms in this hotel would provide a view of the water, but ask for a room wi...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gillies1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicallefStephanie, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, May 3, 2014
Dear Gillies1,

Allow us to thank you for sharing your experience at the Westin Dragonara Resort with fellow travellers.

We are very happy to note in your review that you have enjoyed your visit and the resort’s facilities. Your notes have been shared with our team, as it is always a delight to read that our guests have enjoyed the time spent at the resort and the services offered.

Whilst we thank you once again for your feedback, we look forward to welcome you back should you return to the Maltese Islands.

Best regards
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horten, Norway
1 review
Reviewed April 27, 2014

We stayes at this hotel for 7 Nights og had a lovely stay. We had acces to the lounge where Pam served us so well. The room was very clean with a beautiful sea view.
The staff is very fiendly and helpful.
We will come back to this hotel next year.

Best regards from Norway

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karl petter w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicallefStephanie, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, May 3, 2014
Dear karl petter w,

Thank you for choosing the Westin Dragonara Resort for your stay in Malta.

Gladly we note in your comments that you have enjoyed your visit at the resort and the time spent at the Westin Executive Lounge. Thank you for mentioning in your comments the service you have experienced at the lounge, we are very happy that Pam is part of our team.

We look forward to welcome you back to the resort in the future, and should you be planning a return visit, I invite you to contact me directly on stephanie.micallef@westin.com for any accommodation arrangements.

Kind regards
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Level 4 Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 27, 2014 via mobile

The Westin is the perfect vacation spot in Malta. You can spend your day lounging in the sun next to the pool/ocean or discovering the history of the island. The staff was absolutely wonderful. Very friendly and left you wanting for nothing. No request was too small. Everyone from the front desk staff to housekeeping were very gracious & welcoming.

Stayed April 2014, traveled with friends
Helpful?
Thank Traci H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicallefStephanie, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, May 1, 2014
Dear Traci H,

Thank you for your time to share your experience at the Westin Dragonara Resort with fellow travellers.

Gladly we read that you have enjoyed your vacation in Malta and at the Resort. The Westin Dragonara Resort indeed enjoys a wonderful location, close to the centre of St. Julian’s whilst at the same time enjoying great sea views and direct access to the sea.

Once again, we thank you for your comments and hope to welcome you back in the near future.

Best regards
Stephanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Dragonara Resort, Malta

Property: The Westin Dragonara Resort, Malta
Address: Dragonara Road, Saint Julian's, Island of Malta STJ 3134, Malta
Location: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Julian's
#3 Family Hotel in Saint Julian's
#4 Romantic Hotel in Saint Julian's
#4 Luxury Hotel in Saint Julian's
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Dragonara Resort, Malta 5*
Number of rooms: 340
Official Description (provided by the hotel):
Suffused with the clear stillness of our refreshing seaside location, The Westin Dragonara Resort is a place where nothing matters except your delight. The resort rests on its 74,000 square metre peninsula like a crown jewel, with the azure waters of the Mediterranean lapping against two private beach lidos, their outdoor pools, gorgeous views and direct access to the sea. Recharge in our WestinWORKOUT® gym. Entertainment abounds, with diving, watersports, and Malta’s historic casino ... more   less 
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Also Known As:
The Westin Dragonara Resort, Malta Hotel Saint Julian`s
Westin Dragonara Resort Malta
Westin Dragonara Hotel Malta
Dragonara Resort Malta
Westin Saint Julian's
Saint Julian's Westin
Westin Dragonara Malta

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