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“Beautiful Hotel”
5 of 5 bubbles Review of Hilton Malta

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Hilton Malta
Ranked #3 of 34 Hotels in Saint Julian's
Certificate of Excellence
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Beautiful Hotel”
5 of 5 bubbles Reviewed July 18, 2013

Lovely hotel. got a glass of juice as soon as we checked in which was very nice. got upgraded which was better. excellent service. breakfasts were amazing, soo much to choose from. the concierge was very good and very helpful. our room was cosy, large and well stocked.

We ate in the thai restaurant one night and the food wasnt great and i got a discount because of this. overall an excellent hilton and i will definately go back.

my other half loved it too.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays

Helpful?
1 Thank Habib R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa M, Administration at Hilton Malta, responded to this review, July 26, 2013
Dear Habib R

Thank you for your recommendation.

I was delighted to read that you had a great stay with us and enjoyed the facilities which the hotel has to offer.

In the eventuality of any future visits please do not hesitate to contact me directly on Philippa.mifsud@hitlon.com as I would be delighted to make the necessary arrangements for your reservation.

Kind Regards

Philippa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,418 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Aosta, Italy
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed July 17, 2013

Went there for a couple of drinks before dinner - really nice to seat outside with the view on the inner marina!
Very convenient location, it is in Paceville, but it looks like being far away from it - it is quiet, romantic, relaxing.
Prices are fine, not more expensive than in Sliema.
Staff is nice and take care of you.
Will definitively go back there.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank anninafe82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa M, Administration at Hilton Malta, responded to this review, July 18, 2013
Dear anninafe82

Thank you for your wonderful review.

I was delighted to read that you enjoyed your drinks at our bar overlooking the Marina.

We look forward to welcoming you back soon.

Regards

Philippa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed July 16, 2013 via mobile

We have just stayed in the Hilton for two weeks and loved it. The hotel service is excellent and they cannot do enough for you. Our room was always clean and sheets changed regular towels every day without fail. There are many bars to choose from some also serve food throughout the day as well as quality resturaunt dining in the evening.
If you want quality this is the place to book well recommended.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnwrig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa M, Administration at Hilton Malta, responded to this review, July 18, 2013
Dear johnwrig

We greatly appreciate your feedback.

It is with pleasure that we thank you for your comments and for recommending the Hilton Malta.

We do hope that we would have the opportunity to welcome you back to our hotel.

Kind Regards

Philippa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed July 16, 2013

- Great lobby and pool areas - Room was large but a little tired - Food around the pool was reasonably priced - Took the BBQ option one evening. I would steer clear of this in the future. It was EURO 35 per head (excluding drinks). Really wasn't good value at that price. -Spar and fitness club are excellent - No free wifi in the rooms. Access only in the lobby or (limited) access around the pool - see previous comment re: value for money at EURO 220 per night

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa M, Administration at Hilton Malta, responded to this review, July 18, 2013
Dear Sir/Madam,

Thank you for your comments.

I was disappointed to read about the shortfalls you encountered during your stay at the Hilton Malta. We shall be addressing the points you have raised with the relevant heads of department and take the appropriate action.

Once again thank you for your feedback and if you do plan a future visit to Malta please do not hesitate to contact me directly on Philippa.mifsud@hilton.com

Kind Regards

Philippa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

All was really excellent, but expensive!
except some things:
1) room service opened the door in my room without knocking;
2) they didn't help to organize emergency medical care for my baby (they send us to the airport in 24 hours pharmacy for paying myself transfer plus good tips (I don't know tips for what?);
3) there was awful service in hairdressing salon, especially for such big money!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MagicNataly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaGhebresselasie, Director of Operations at Hilton Malta, responded to this review, July 17, 2013
Dear MagicNataly

Thank you for choosing to stay at the Hilton Malta, I was saddened to read about the shortfall in services that you experienced during your stay, I would greatly appreciate if you could contact me personally on maria.ghebresselaise@hilton.com so that I can further understand the issues you experienced.

I do hope that we will have the pleasure of welcoming you back in the near future.

Kind Regards

Maria Ghebresselaise
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed July 13, 2013

This is our 3rd visit to HIlton Malta - and unfortunately it has dated a lot since my first visit. In general it is just looking tired and needing an overhaul. Little things like towels are now thread bare, water in the room is often forgotten, and staff for housekeeping seem to be under-resourced.

Location of course is very good, the facilities such as the pool, restaurants etc are all acceptable. It's just no longer of a 5 star service but still adequate.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank robinpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaGhebresselasie, Director of Operations at Hilton Malta, responded to this review, July 17, 2013
Dear robinpark

Thank you for your feedback.

I was sorry to read that the hotel did not live up to your expectations. Having recently joined the team at Hilton Malta, I would very much appreciate some of your time to better understand the comments you mention on your review.

Please contact me directly on maria.ghebresselaise@hilton.com so that I may obtain your details.

Kind Regards

Maria Ghebresselasie
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
1 of 5 bubbles Reviewed July 12, 2013

We stayed there for a week as a family. The hotel is huge and full of package deals which makes it everything but NOT cosy. The rooms are old and tired and they are building new ones which you cannot enjoy yet except for the construction noise in the hotel in the day but also in the NIGHT! There are 5 pools, yes, but again they look sad, lacking atmosphere and cosiness. There is no nice place where you could enjoy a lunch except a tiny ugly place near the main pool (mainly serving burgers and beers) and another one far down nearby the sea which is just fine but noisy and full. We will not be back there.

Room Tip: Ask a room far from the new ones they are building and far from the elevators! NOISE is there everyw...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jeanadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaGhebresselasie, Director of Operations at Hilton Malta, responded to this review, July 17, 2013
Dear jeanadam

Thank you for taking the time to share your review.

I was disappointed to read about your recent experience with us. Having recently joined the team at Hilton Malta, I would greatly appreciate if you could contact me personally on maria.ghebresselasie@hilton.com so that I may be able to better understand your comments.

Kind Regards

Maria Ghebresselaise
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Malta

Property: Hilton Malta
Address: Portomaso, Saint Julian's, Island of Malta PTM 01, Malta
Phone Number:
Location: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Saint Julian's
#2 Romantic Hotel in Saint Julian's
#2 Family Hotel in Saint Julian's
#2 Luxury Hotel in Saint Julian's
#4 Business Hotel in Saint Julian's
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Malta 5*
Number of rooms: 410
Official Description (provided by the hotel):
Ideally located in the prestigious Portomaso development within the fashionable district of St. Julian’s, the Hilton Malta hotel has come to represent the style, comfort and hospitality for which the Hilton brand is renowned. Standing as a centrepiece of the coastline and an intrinsic part of the Tumas Group’s flagship design, Hilton Malta sits comfortably alongside Portomaso Business Tower, the Residences and Yacht Marina in one of the most exciting and dynamic property developments anywhere in the Mediterranean. With remarkable views of the Mediterranean, the 410 rooms and suites available offer the discerning guest unrivalled relaxation and comfort. All the hotels rooms and suites have a Mediterranean décor with eith a balcony or terrace overlooking the prestigious Portomaso Yacht Marina or offer spectacular views of the Mediterranean Sea. ... more   less 
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Also Known As:
Hilton Malta Hotel Saint Julian`s
Hilton Saint Julians
Hilton Saint Julian's
Hilton Hotel Malta
Saint Julian's Hilton

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