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“Nice service but an issue with cleanliness”
Review of Hilton Malta

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Hilton Malta
Ranked #4 of 33 Hotels in Saint Julian's
Certificate of Excellence
Buckinghamshire, United Kingdom
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice service but an issue with cleanliness”
Reviewed February 23, 2013

Stayed four nights during the 'winter' season - a lovely escape from the cold with beautiful weather. Staff were generally pleasant - all were polite, some quite friendly. However, one big prerequisite for hotels for me is that they are clean... the room (bed) itself was clean but the bathroom... well, we were unimpressed. We actually went out to buy cleaning products.

We also ate a couple of times at the Blue Elephant, lounge, bar etc. Overall we enjoyed the food / drinks, bar one occasion. We ordered a club sandwich which came out with accompaniments (tomato sauce and mayonnaise) that looked like they were… reused. Needless to say, we didn’t touch the sauces…

I suspect this lack of… attention to details? may be due to the time of year (off-season, perhaps understaffed, or temporary staff?) but I would not choose to return to this hotel again – especially if in summer it costs three times the amount.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FMEdwards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, February 24, 2013
Dear FMEdwards

Thank you for your comments.

I am very concerned with regards to the cleanliness issue. There can be no excuse for poor cleanliness and I am sorry your room was not in perfect condition as is our standard. This matter will be reviewed by our Head Housekeeper and her team.

Should you wish to contact me directly to discuss the matter further, do not hesitate to do so on annemarie.scicluna@hilton.com

Kind regards
Anne Marie Scicluna
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Ewa Beach, Hawaii
Level 6 Contributor
190 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 345 helpful votes
Reviewed February 23, 2013

Last weekend I made a return long weekend trip to the Island of Malta, and was happy to get a great deal at the Hilton Malta. I booked during the Any Weekend Any Where sale at a rate of ~100 Euro per night. February is the off season in Malta, and I always find places more enjoyable in the off season. The cost for sure was great, not only for this fantastic hotel but also flights on Air Malta and a rental car (mini SUV) for 4 days with insurance for $85 USD.

Being off season and a Hilton Diamond I was surely taken care of in a wonderful corner suite. The rack rate for this suite in the winter season is around 600 Euro according to a posted price list in the lobby.

The Hilton Malta has two types of rooms and suites; Classic and Contemporary. The hotel was build in two stages, the main section of the hotel has the classic rooms. Back in 2008 I had a classic room and found it too be very nice.

This time my suite was in the new side of the hotel, a very modern room. Both times the view from the room and balcony was stunning, nothing like waking up to the sunrise over the Med!

The suite was great, I was welcomed with some candy and a welcome note from the GM. The next day freshly made cookies were in the room, along with a card for a free bottle of wine. This was a cool idea, you could pick your type of wine and if you wanted it; sent the room, picked up at a bar, enjoyed at a bar, or with dinner in a hotel restaurant.

We had dinner in the Med themed restaurant “Bottega del Vino”. Easily got our free wine (2 bottles as our group had each gotten the card in our room) and enjoyed the food. The prices were not bad at all, compared to other restaurant in the area there was not much of what I call “hotel inflation”. With the free wine with dinner it was a good deal for the quality of food and portion size.

I travel a lot and I do have to say this is one of the hotels you walk into and know you are in a special place, the hotel has a very open and bright design, you feel special right when you walk in! Every member of staff was great from the door man, front desk staff, housekeepers, and restaurant staff. Friendly, helpful and welcoming, hands down great service.

The concierge, Mr. R. Fenech was great he spent around a half of an hour giving tips and planing our day. Made great recommendations and could tell what we wanted to do.

The Hilton Malta also has a good executive lounge located on the 9th floor, the lounge is open all day with soft drinks and light snacks, from 6pm-8pm there is an open bar with hot and cold food items. One night the hot item was rabbit; a local favorite. Service was good in the lounge, and there was not problem finding a seat. I would rate the lounge as average to good compared to some other Hilton Executive lounges in Europe. There is a second “lounge” for executive guest, this is the Executive business lounge with computer and lots of working space!

The hotel is packed with restaurants and bars, there is a Thai restaurant that I did not try but the place looked very cool and very neat looking circular bar with nice views of the port. (some other venus were closed due to the off season)

There are many outdoor pools and one indoor pool. The outside areas were just perfect, a very nice looking area to enjoy the sun. As this was off season and was only around 62F the pool area was not used much.

The location of the hotel is great in the St. Julians area, easy access to public busses that can take you to most locations on the island. If you get a car Parking is FREE for Hilton guest in an underground lot. You are at the most 45 min to any place on the island and about 35 min to the ferry port to Gozo.

This hotel is on my own personal favorite list. Service is great and the little things do make the difference. Well-maintained property with a great location!

Room Tip: Get a view!
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dcl80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, February 26, 2013
Dear dcl80

Thank you very much for your detailed description of our hotel.
We do hope to have the pleasure to welcome you back in the near future.

Thank you again. Your comments are highly appreciated.
Kind regards

Anne Marie Scicluna
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milano
Level 6 Contributor
134 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 23, 2013

The hotel is very good: location, facilities, services and staff.
I appreciated the excellent breakfast, with very fast service. The gym is ok, the swimming pool is acceptable (too warm water for a real training), sauna.....
So, let me go the the few remarks, which is like looking for imperfections in an egg....ok: try to find a power plug for the hair dryer closer to a mirror? Bathub without shower help.....?

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davide A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, February 24, 2013
Dear Davide A

Thank you very much for your few remarks. After all, it is only through such positive criticism that we can ensure that he standards at Hilton Malta are improved and maintained to reflect the needs of our guests.

All remarks were passed on to the respective departments for their attention.

Thank you again and we do hope to have the pleasure to welcome you back in the very near future.

Kind regards
Anne Marie Scicluna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Island of Malta, Malta
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 20, 2013

Hardly anything to fault during our stay. The buffet dinner at Oceanea was 5 star in terms of variety, abundance, freshness and quality. We had a very comfortable spacious King Deluxe room with free internet and large bathroom. The grounds of the hotel are extensive and for those visiting during the summer months, there are 4 pools to choose from.

Room Tip: Some of the seaview rooms are strictly speaking partial seaview rooms. Ours was facing the indoor p...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicfal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, February 21, 2013
Dear Mr Nicfal.

Thank you for your write up about your experience at the Hilton Malta. We greatly appreciate such comments.

We do hope to welcome you during the summer months, so that you may have the opportunity to enjoy all our pools and our other facilities i.e. restaurants, bars etc which are fully operational during the summer period

Thank you again
Kind regards

Anne Marie Scicluna
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Lincoln, England
Level 5 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 19, 2013

Enjoyed 4 nights b&b in January. Liked the location and the views over the marina or sea.
Room and balcony very spacious. Too cool for the outside pools that looked gorgeous but we did use the indoor with sauna and steam room which we enjoyed. Breakfast was a real treat and my freshly cooked omelette was a real luxury. Freshly squeezed orange juice, cooked breakfast and Danish pastries delicious, with a freshly made cappuccino.
We had afternoon tea which we also enjoyed. Have to say the staff were very friendly and the concierge advised on local buses and also sold the bus tickets.
Can't wait to return.

Room Tip: We has a marina view on floor 1 and that was lovely.
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank rosiealice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, February 21, 2013
Dear Rosiealice,

Thank you very much for your kind comments
Thank you also for praising the Hilton Team. It is always a pleasure when guests take the time to share the kind praises with regards to all the staff.

We do hope to welcome you in the near future.
Kind regards

Anne Marie Scicluna
Guest Relations
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Washington DC, District of Columbia
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 18, 2013

The hotel is beautiful and in a great location. We stayed in February so it was too cold to use the outdoor pools but the indoor gym and pool were very nice. We got upgraded to a suite (thanks to my husband spending 100 days in a Hilton last year) and it was really nice and spacious.

Breakfast was great with lots of choices and an omelette chef.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank agarel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa M, Personal Assistant at Hilton Malta, responded to this review, February 20, 2013
Dear Agarel

We thank you for your lovely comments and loyalty towards Hilton.

We are delighted to read that you had an enjoyable stay with us. Your observations shall be passed on to all the Team.

Kind Regards

Philippa Mifsud
Executive Office
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Kansas City, Missouri
Level 6 Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 17, 2013

There is not one thing I can say is average about this hotel...I absolutely LOVED the Hilton in Malta...the breakfast was magnificent...I slept like a baby with my balcony door opened listening to the waves crash along the coast....even took time to enjoy the relaxation suite taking a much needed and relaxing bath...this is a must stay hotel if you are visiting Malta...very close to Paceville (the party capital of Malta)...and several top notch restaurants in walking distance

Room Tip: Hilton Honors Gold and Diamond members get a lot for your money here!!
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ironmancb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa M, Personal Assistant at Hilton Malta, responded to this review, February 20, 2013
Dear Ironmancb

We would like to thank you for your wonderful comments.

It was our pleasure having you with us and look forward to welcoming you back soon.

Kind Regards

Philippa Mifsud
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Malta

Property: Hilton Malta
Address: Portomaso, Saint Julian's, Island of Malta PTM 01, Malta
Phone Number:
Location: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Saint Julian's
#2 Romantic Hotel in Saint Julian's
#2 Family Hotel in Saint Julian's
#3 Luxury Hotel in Saint Julian's
#4 Business Hotel in Saint Julian's
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Malta 5*
Number of rooms: 410
Official Description (provided by the hotel):
Ideally located in the prestigious Portomaso development within the fashionable district of St. Julian’s, the Hilton Malta hotel has come to represent the style, comfort and hospitality for which the Hilton brand is renowned. Standing as a centrepiece of the coastline and an intrinsic part of the Tumas Group’s flagship design, Hilton Malta sits comfortably alongside Portomaso Business Tower, the Residences and Yacht Marina in one of the most exciting and dynamic property developments anywhere in the Mediterranean. With remarkable views of the Mediterranean, the 410 rooms and suites available offer the discerning guest unrivalled relaxation and comfort. All the hotels rooms and suites have a Mediterranean décor with eith a balcony or terrace overlooking the prestigious Portomaso Yacht Marina or offer spectacular views of the Mediterranean Sea. ... more   less 
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Also Known As:
Hilton Malta Hotel Saint Julian`s
Hilton Saint Julians
Hilton Saint Julian's
Hilton Hotel Malta
Saint Julian's Hilton

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