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“The best place to stay in Malta”
Review of Onyx Apartments

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Onyx Apartments
Bruges, Belgium
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The best place to stay in Malta”
Reviewed December 10, 2013

I have been going to Malta about 10 times a year since the last 3 years. As soon as I discovered the Onyx Apartments I became a regular. Ideal if you are not looking for a hotel with cleaning and don't bother for the meals. And it 's located in Paceville, the center for going out and easy to reach the other parts of the island from there.
The apartments are well equipped, spacious and clean. The personnel is really friendly.

All you need...

Room Tip: The penthouses have a nice view and big balcony.
See more room tips
  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KoenDeMol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 reviews from our community

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    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
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English first
Oslo, Oslo, Norway
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 14, 2013

My girlfriend and I was looking forward to a week in a "luxurious penthouse suite" on the building's top floor with a nice view towards the street and towards the sun in accordance with the reservation we place a week before our travel (through booking.com). We arrived late in the evening and was handed the keys to an appartment which we soon realised was not on the top floor and indeed not a "penthouse suite" at all, but merely a normal apartment, considerably smaller, and with sub standard furniture, turning towards a back alley (away from the sun). When we tried to call and complain, the woman we talked to earlier was suddenly not available, so we had to stay one night while contemplating a complaint next day.

What we expected the next day was some regret on their side and an attempt to make things right, but the only thing they said was that the apartment we got was "technically" a "penthouse suite" even though it was neither on the top floor or meeting any of the other parts of the description given in connection to our reservation. We tried to file further complaints through booking.com, who were very helpful throughout the process, but they did only receive the same message, along with obvious untrue statements such as that the apartment was in fact in line with the description given and that it was on the top floor (which it obviously wasn't).

Faced with the disappointing lodging combined with the staff's untruthful and less but helpful attitude, we decided to find ourselves a new hotel, and we moved out later that afternoon. At this stage we finally met some sort of regret on their side, but they could only offer us one night at the "proper" suite (in line with what we ordered), because it was booked by somebody else the next day. Naturally this was much too little and too late, so we upheld our conclusion to leave.

After returning home, we have upheld our claim for a refund, but the hotel has not even answered our request.

Do yourself a favour and avoid this place, or do not in any case pay in advance before you have seen that you actually got what they paid for. This place makes business out of promising something they can't live up to, and do not feel ashamed.

  • Stayed September 2013, traveled as a couple
    • Rooms
    • Service
Helpful?
3 Thank Audun K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hungerford
Level Contributor
174 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed October 2, 2013

We rented the penthouse suite here. Absolutely lovely; beautiful balcony; full aircon; great kitchen. The apartment is opposite the diplomatic building and on the edge of the up market Development of Portomaso.
The only thing that let it down was a very floppy mattress with a big dip in the middle and only one very flat pillow each.....but a small problem really.

If you stay here and wish to do the full your of Malta and Gonzo then a car is an absolute must. We parked in the Portomaso shopping centre each night for just under €7

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank thatwhitewoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Level Contributor
246 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed October 1, 2013

Decided to book this apartment as there are 2 of us travelling on business for a diving expo.
Tricky to find and without views from the rooms on the second floor - that's the only down side - the rest is all good! Comfy beds, well equipped kitchen and wash m/c and tumble dryer.
Love this so much better than a hotel as we can chill out in the lounge! Very clean and well presented!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roma
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 29, 2013

Onyx is situated close to the seaside and to the quarter of Saint Julians, which is the center of entertainments of the island. Rooms are confy and cleaned, definitely great accomodation if we compare price/quality!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Mdai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 25, 2012

The apartment was in a very good location for public transport, bars and shops. The Position of St Julian's makes it ideal for exploring all of Malta. The apartments are clean and spacious but could do with some more effective lighting and the shower room was a little cramped with the washing machine and dryer.

A bit of a mix up over payment which was supposed to have been paid on booking but for some reason had not been made.

Very odd in Malta that the housekeeper did not speak English!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank Barrysturn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed August 16, 2012

We arrived to this apartment and looking at the pictures on the website, they do look nice, but on closer inspection, they are anything but.

The rooms are so dark, that a light had to be on at all times, and even then, the lighting is so poor you could not see very well anyway. The shower had mouldy mastic/sealent which looked disgusting, but the biggest problem with the place as a whoe was that no one respects anyones privacy. There is constant noise from younger staying people who use this as a doss house whilst going to the local nighlife.....doors are being slammed, people are running up and down the corridors and shouting/screaming/playing music at all hours of the day and night.

Would avoid like the plague (stayed Aug 2012)

Room Tip: Don't book this place.....you will regret it.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Onyx Apartments

Property: Onyx Apartments
Address: Ross St. (corner of Church St) | Paceville, Saint Julian's, Island of Malta, Malta
Location: Malta > Island of Malta > Saint Julian's
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #5 of 30 Specialty Lodging in Saint Julian's
Price Range (Based on Average Rates): $
Hotel Class:4 star — Onyx Apartments 4*
Number of rooms: 7
Official Description (provided by the hotel):
Onyx Apartments offer luxury units for rent in central St Julians, Paceville, ideal for families or persons on business. Our location is unrivalled, lying in central St Julians amongst entertainment and restaurants, yet away enough for peace and quiet! All apartments are equipped with one or two bedrooms and bathrooms, fully equipped kitchens, air conditioning/heating, washing machine, drier. LCD TV with full cable package, free WIFI, in room safe, direct line telephones and a video entry phone to add to the comfort of our guests. A private car park is available on site at a surcharge. Onyx Apartments in St Julians are finished to high standards, meticulously designed in a contemporary, elegant style. Finishes include solid mahogany custom made furniture, granite and marble stones, fine Italian fabrics, beautiful photography of Maltese scenery, soft lighting and false ceilings, drawn up by leading architects and interior designers. ... more   less 
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Also Known As:
Onyx Apartments Hotel Saint Julian`s
Onyx Apartments Malta

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