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“nice collection in store”
Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #53 of 398 Restaurants in Saint Julian's
Price range: $11 - $33
Cuisines: American
More restaurant details
Restaurant details
Good for: Large groups
Dining options: Dinner, Late Night, Breakfast, Lunch, Delivery, Reservations
Description: Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.
Reviewed 3 weeks ago

Having a nice a collection in the store. great staff very much attentive had a great conversation with them.karen and ankit super awsome.

Date of visit: September 2019
Thank ahmadi c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GulsumJ, Sales, Marketing & Retail Assistant Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Dear Ahmadi,

Thanks for visiting us and taking your time to share your great experience.

We are so happy to hear that you liked our rock shop and the collection. Hope you found your best rock souvenir. Our team members are excellent, who are real stars.

We cannot wait to share your amazing comment with our lovely colleagues Karen and Ankit.

Looking forward to host you again.

Kind regards
Gulsum Joubert
Sales, Marketing & Retail Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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26 - 30 of 3,287 reviews

Reviewed 3 weeks ago

Karen give us a Good service and amazing experience, we came here just for to take a look but we bought some t-shirts and accessories. I recomend hard rock Malta.

Date of visit: September 2019
Thank Toga Moris Firn... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GulsumJ, Sales, Marketing & Retail Assistant Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Hi Toga Moris,

Thanks for visiting us and taking your time to share your great experience.

We are so happy to hear that your experience went well and served by Karen who is one of the real star. We cannot wait to share your amazing comment with Karen.



Looking forward to host you again.

Kind regards
Gulsum Joubert
Sales, Marketing & Retail Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had a lovely time here! From the minute you walk in you are looked after. Our waitress Vanessa was amazing. Nothing was too much trouble. The food was delicious and came out quickly. Definitely would recommend.

Date of visit: September 2019
Thank Carnold1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GulsumJ, Sales, Marketing & Retail Assistant Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Dear Carnold1994,

Thanks for choosing us.

We are so delighted to hear that you liked the food and service. Vanessa is one of our RockStar who is so helpful and professional. We cannot wait to tell her.

Also thanks for recommending us.

Looking forward to host you again.

Kind regards
Gulsum Joubert
Sales, Marketing & Retail Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Not the first time been here. Although food is priced more than other countries like Cyprus it taste good. Unfortunately service is very bad as after told the staff that I would like to eat outside and another member of staff was having
a cigarette close by still didn't get a food menu after 15 minutes waiting.

Date of visit: September 2019
Thank smiley232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarrenS1184, Public Relations Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear smiley232,

Thank you for your review.

We're very sorry that this has happened. We'd like to let you know that this is a very serious matter for us and we shall be investigating what exactly occurred. This is definitely not our intention, nor our standard, and therefore we'd like to ask you for more information so that we can follow up with the management team, so that we can take the necessary action to resolve that it does not happen again. May you kindly let us know when and what time this was on sales@hardrockcafe.com.mt? It would also be very helpful if you could kindly describe the staff members in question. Service is very close to our heart and we would like to make sure that the guest gets the very best. We want to ensure that Hard Rock standards are upkept.

In the meantime, we're glad that you like the food.

We look forward to hear from you while thanking you in advance. Once again we apologise for the above while thanking you for giving us the opportunity to improve.

Kind Regards,
Warren Sammut
Sales & Marketing Manager
Hard Rock Cafe Malta.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We wanted to eat some bites and buy some shirts in the Hard Rock Cafe close to our hotel at the St. George’s Bay in Malta.

The salads were perfect.

But, like in many other Hard Rock Cafes, which we visited before, most of the shirts were only availabe in “small” or XXL.
We can’t understand, why this happens so often to us in Hard Rock Cafes in different places. The chain should be able to predict the appropriate mix of sizes, so that also “medium” or “large” are on stock.
Hard to understand.....

5 points for the salad, 1 point for the availability of shirt sizes

Overall, this results in an average of 3.

Date of visit: September 2019
Thank drtorstenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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