I should say: stay away from this hotel. The staff are very rude and not professional. Don't expect a smile from them, even if they make mistakes they won't apologize. It looks like customers are burden for them. Stay here for 5 days and it's more than enough.
we stay here for a meeting and seminar, so we were in quite big group. But even when only 10 of us arrived earlier for a meeting, the staff -with very few guests- were rude and ignorant. We collected many many complaints from the members of our group. The food was average if it was not bad. The light was dim and we can smell a weird combination of smoke and wet-old carpet. They didn't provide a projector in the meeting room when the organizer has already arranged and paid for it.
The water leaks from the bathroom (I don't know from which part) into the floor near bed. My friend's room got terrible leak from the ceiling when it was heavy rain!
One time I forgot my key, so I went down to the reception and just said: "I left my key in the room". The staff looked at me briefly and asked: "room number?" I told her my room number, and without any other verification she just issued a new key for me!
Another day, my key didn't work. So I came to receptionist again and said: "my key doesn't work". And guess, he just asked my room number and fixed it without any question! just try that to your friend's room, they will give you the key hahahaha....
we don't trust the security in this hotel, so when my friend wanted to go out for a while, she asked the reception to keep her laptop. The staff replied: "why don't you keep it by your own?" Of course without any smile... wow... what a hospitality.
When the internet didn't work at her room, my friend called the staff and asked whether they could send any technician to fix the problem. The staff just replied: "the IT guy hasn't come yet."
full stop, no "sorry".
When we had dispute over the rooms booked by the travel agent (it was their fault, given my room to other), in the middle of arguments suddenly the staff just left us! it made my colleague was really pissed off. We are educated people, we talked politely and rational, and we have traveled all over the world. We had experience staying in the non-star hotels as well as five-star diamond hotels, so we can accept various levels of facilities provided by hotels, but being professional and hospitality is different thing, it's a key in hotel business.
My colleague said: "I feel as if I didn't stay in a hotel, but asked for free over night."
Close to the hotel there is hotel which look more decent: i-Hotel. we wish we stayed there even though we didn't know this hotel.
- Official Description (provided by the hotel):
- Best Hotel Located At The Heart of the City's Premier Shopping & Entertainment District. Nestled in the vibrancy of the famous Nagoya Hill area, Goodway Hotel Batam is located in close walking proximity to the premier shopping and entertainment district. It offers you accommodation with a comfortable, warm and relaxing ambience. Whether you are on a business trip or leisure, we are dedicated to make your stay a delightful and unforgettable one. Goodway Hotel Batam conveniently features 268 rooms and suites along with full amenities, warm personal services and hospitality. As one of the Top M.I.C.E Hotels in Batam Archipelago Island, Goodway Hotel Batam offers you meetings and wedding venues up to a capacity of over 1000 people. Meetings and wedding occasions at Goodway Hotel are fully supported by our catering and banquet team, who will ensure everything you need for an exquisite occassion will suit your taste and budget. Selection of authentic Japanese fare, Indonesian dishes and Asian cuisines awaits you at our restaurants and bars, passionately made by the expert chefs. Goodway Hotel Batam also offers access to the nearby Nagoya Shopping Mall and "Kampong Bule" for night entertainment and other Fast food establishments surrounds the hotel. ... more less
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- Also Known As:
- Goodway Hotel Batam Indonesia