Upon checking in, i realised that i only received 4 coupons so i requested for an additional breakfast coupon since there were five of us. And also an additional bed. The first time the staff said i had to pay for it but i explained to him i have booked and paid my travel agent so why should i pay extra. He told me that he will check with the travel agency.
A few hours later, when i enquire again it was a different staff. She insisted i have to pay for the 3rd person because breakfast is complimentary for 2 per room. And she added that i can get the 3rd coupon free if i pay for an additional bed. This went back and forth and i was getting upset and my family members said it was ok and they will pay for it..In the end 3 person shared a king size bed and we paid for the 5th coupon.
After checking with my travel agent, my booking was correct and the hotel billed the travel agency for additional bed and breakfast!!! I'm never going back to 'Good'way hotel!!
Bad: there were yellowish stains on bed cover and our front door was not fitted properly. When we were trying to go out; we couldnt open and the door was stuck.!! The bellboy had to pull the door hard from outside...
- Official Description (provided by the hotel):
- Best Hotel Located At The Heart of the City's Premier Shopping & Entertainment District. Nestled in the vibrancy of the famous Nagoya Hill area, Goodway Hotel Batam is located in close walking proximity to the premier shopping and entertainment district. It offers you accommodation with a comfortable, warm and relaxing ambience. Whether you are on a business trip or leisure, we are dedicated to make your stay a delightful and unforgettable one. Goodway Hotel Batam conveniently features 268 rooms and suites along with full amenities, warm personal services and hospitality. As one of the Top M.I.C.E Hotels in Batam Archipelago Island, Goodway Hotel Batam offers you meetings and wedding venues up to a capacity of over 1000 people. Meetings and wedding occasions at Goodway Hotel are fully supported by our catering and banquet team, who will ensure everything you need for an exquisite occassion will suit your taste and budget. Selection of authentic Japanese fare, Indonesian dishes and Asian cuisines awaits you at our restaurants and bars, passionately made by the expert chefs. Goodway Hotel Batam also offers access to the nearby Nagoya Shopping Mall and "Kampong Bule" for night entertainment and other Fast food establishments surrounds the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Goodway Hotel Batam Indonesia