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“Atrocious service”
Review of Martinos

Martinos
Ranked #76 of 425 Restaurants in Sunderland
Price range: $0 - $30
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Large groups, Families with children
Dining options: Breakfast, Late Night, Dinner, Delivery, Reservations
Description: Busy Italian Restaurant with large bar/lounge area located a stones throw from the beach. Open daily from 10am - 11pm serving a good choice of popular Italian cuisine. Lunch is served between 12 - 4pm and dinner is served from 5 - 11pm. Traditional Sunday lunch is served from 12 - 5pm. Starters are priced from £2.95 to £7.95, Mains from £3.95 to £23.95 and Desserts start from £3.95. Kids are more than welcome and kids meals are £3.95 with "Kids Eat Free" offers running daily. The restaurant is very spacious with both open and intimate areas making it the ideal venue for large parties or intimate meals.
Sunderland, United Kingdom
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Atrocious service”
Reviewed September 21, 2013

Having been to Martinos once previously we popped in for a quick lunch time meal, we waited over 30mins while other customers were served their starters and mains. When we enquired about our meal we were later informed our order had been lost and were offered a free drink which we never received. 10 mins later we again asked where our food was and were told "WE ARE BUSY", we eventually received our starter. Again we had to ask for our main meal, the managers we extremely unhelpful and curt so my husband joined the queue at the bar to ask for a refund, at which point our food arrived and I explained we were requiring a refund and was told "HAVE IT ON THE HOUSE". At the same time my husband was told our food had arrived so did not get our money back. We had waited 1hour and 10mins from ordering until our main meal arrived which myself and my 17month old son were sharing, as we had waited so long we were no longer hungry.
Customers who had ordered after ourselves had left the restaurant within an hour as we had all ordered from a small set menu. The restaurant was not completely full and does not seem to have enough staff. I spoke to a work colleague who was there the same lunch time who said she and her party waited 40 mins for their starter.
Great food extremely rude management, great food is avaliable at a lot of restaurants - good service gets you going back.

  • Visited August 2013
    • Value
    • Atmosphere
    • Food
Helpful?
1 Thank teresa c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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506 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Excellent”
Reviewed September 11, 2013

My husband and i went to Martinos last Saturday and i must say it was the best food we have had in a long time! The starter Antipasti was excellent and my steak was cooked to perfection. We will definately recommend to family and friends....thank you

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Heather2207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“dont always let the reviews put you off”
Reviewed September 9, 2013

after reading some of the reviews on here i was a bit unsure when my cousin choose here for his leaving do , but by am i glad he did tonight was one of my best nights ever. there was 14 of us and each one of us chose something difrent from the menu we were seated at our table after meeting in the bar first for drinks. the starters were all brought out together and piping hot of which everyone of us enjoyed.Then when we were all finished plates were all gathered and food was digested our mains came out of which again were all brought out together and piping hot the chicken kiev that i choose was the best i have ever tasted there was not one mix up on orders which is very rare on such a big table.A great night was had by all so thank you martinos staff for a great night will be returning .

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Edamae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Can't rate the food as we didn't get a chance!”
Reviewed August 30, 2013

When we were 17 myself and a few of my friends decided to go to martins for some lunch at around 1pm, the moment we stepped through the door we were told to show ID, we said we were just there to eat and we were bluntly told we couldn't eat there as it had a bar...so we went to frankie and benny's (which also has a bar) and had a meal no problemo.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Madsaxmcginn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Lovely”
Reviewed August 23, 2013 via mobile

Lovely location great value fantastic foods and best if all limoncello x thank you from Linda and Shelley and poodle xx

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LindaRuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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