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“chris southern mackem”
Review of Roker Hotel

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Roker Hotel
Ranked #7 of 10 Hotels in Sunderland
North York Moors National Park, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“chris southern mackem”
Reviewed March 3, 2014

ive stayed here many times before and will definatley come back again,, great location,, nice rooms and nice staff,, but a special mention to heather on reception, shes fantastic,, very professional and really really helpfull,, heather phoned me in my room 10 minutes after i got in and asked if everything was ok with the room,, one hour later she phoned me again to say there was going to be music playing until late and would i like to move along the corridor to a quiet room because my room would be affected by the noice,, i moved to a lovely room which was fantastic and quiet,, brilliant customer service,, ive dealt with heather on my last 2 visits and she always makes you feel special,, jewel in the crown,, thankyou heather your a star,, chris x

  • Stayed March 2014, traveled solo
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Helpful?
1 Thank chris d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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827 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Durham, United Kingdom
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 1, 2014

had a fantastic night last night there was 23 of us as one of our nurses was retiring and we planned this night out for her leaving do the rooms we got were fab and lush over looking the the sea staff were great from reception bar and cleaning ladys lovely staff was fab night food lush and hot you get a card that you take to the bar to get your drinks dident have to wait to be served they got your drink straight away and robie was fab we all had such a good time we checking events and booking another night out fab night xxxxxxxx

Room Tip: over looking the sea
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  • Stayed February 2014, traveled with friends
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Helpful?
Thank kathleen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
1 review
Reviewed February 28, 2014

A friendly hotel in a really fantastic spot overlooking the sea at Roker in Sunderland. Quite quirky and good food available in the bar or in a restaurant downstairs. Local beer in the bar and a good mix of locals and tourists –plus access to miles of golden sand and only a 15 minute walk along the river to the city centre!

  • Stayed February 2014, traveled on business
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Review collected in partnership with Best Western GB

Helpful?
Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwickshire
Level 5 Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 25, 2014

We stayed here for 2 nights at a weekend. We got a sea facing room which was clean and fine with a good sized comfy bed and clean bathroom with a good working shower and a bath. Breakfast was in a nice dining room area with good selections to choose from and good friendly service. The hotel has a bar and serves food in the day, which again was good value and popular with locals, especially as live football was shown on the many TV screens. On a saturday night it also serves as a popular nightclub area, but is well managed with good security on and no problems with any drunken idiots that you sometimes get and all shuts down by 1am.
The hotel overlooks the beach and is in a good spot to tour the coastline from. We paid £90 a night B & B, and was good value for that. Really friendly people visited the hotel , as were all the staff and this was a nice pleasant weekend stay.

Room Tip: ask for a sea facing room to enjoy the views and to get the best out of the hotel's attraction.
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  • Stayed February 2014, traveled as a couple
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    • Location
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    • Cleanliness
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Helpful?
Thank Jaffafan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Shefford, United Kingdom
Level 5 Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 23, 2014

This hotel is located in a great location right by the sea. I had a double room overlooking the seafront very cosy and a great view. All Staff really friendly and welcoming. Really nice Italian food served by restaurant in the same building.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqui M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 18, 2014

Room excellent with sea view for small premium, meal in The Tavistock Italian very good with staff brilliant, (special mention for Ashish and Amy). Breakfast in bed presented perfectly. We were so impressed we returned for the Sunday carvery and found the food and service to be first class again.

Room Tip: ask for sea view, well worth the extra.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Jameson C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
1 review
Reviewed February 12, 2014

For the price, the travelodge and premier inn brands are much more consistent in how you find the hotel quality, cleanliness and features (ie they work!). Last time I stayed in a Best Western was a few years ago and decided I wouldn't stay in one again. However a few years later, I decided I would try again, unfortunately nothing has changed- you simply cannot be sure of the quality of the hotel, unfortunately the Best Western brand in my eyes is indicative of somewhere to avoid. This time the bath and towels were not clean, they had hairs on them. The room was far too hot and I couldn't control the temperature, the TV didn't work (aerial wire was loose and the freeview system didn't boot, the remotes didn't work and were dusty), the lamps didn't work (and because the window was so small) it was difficult to work, the wardrobe door was broken so could not be used, the wardrobe top was thick with dust, had rubbish on top of the wardrobe and seemed to be the holding place for broken TV electrical devices. Would you stay there? I must say the breakfast was OK, and all the staff were friendly and very helpful. I had no time to report these issues as I checked in late and was leaving early.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Graham G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Roker Hotel

Property: Roker Hotel
Address: Roker Terrace, Sunderland SR6 9NB, England (Formerly BEST WESTERN Roker Hotel)
Location: United Kingdom > England > Tyne and Wear > Sunderland
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sunderland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Roker Hotel 3*
Number of rooms: 43
Official Description (provided by the hotel):
Roker Hotel is situated overlooking the North Sea & Roker Pier. Boasting 43 boutique style bedrooms and 2 function venues for events for up to 350 people, suitable for weddings, corporate dinners, charity events, christenings and much more, we also house three bustling eating and drinking establishments. Open to residents and non-residents alike Let There Be Crumbs tearoom, Poetic License bar and Italian Farmhouse restaurant can all be enjoyed under our one roof. ... more   less 
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Also Known As:
Best Western Sunderland
Roker Hotel Sunderland

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