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“excellent hotel”

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Sunderland Marriott Hotel
Ranked #3 of 10 Hotels in Sunderland
Certificate of Excellence
Reviewed November 13, 2013

An excellent hotel, probably the best in Sunderland. Warm friendly staff, great facilities and a location second to none.

Thoroughly recommend it.

If there was a downer, it would be my normal downer at hotels ripping customers off on their wifi usage. At £15 per day, it wont break the bank, but when you've paid £99 per night.....

  • Stayed: November 2013, traveled on business
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Thank HarjBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunderlandMarriott, General Manager at Sunderland Marriott Hotel, responded to this reviewResponded November 20, 2013

Thank you so much for posting your review and thank you also for your great feedback on the staff, facilities and location. We look forward to welcoming you back soon. I am sorry that you felt the Wifi charge was a downer. Wifi is free in our Public areas but there is a charge for use of Wifi in our bedrooms, which is through a secure Internet provider.
Warmest regards
Raoul Lemmerling

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471 - 477 of 756 reviews

Reviewed November 10, 2013 via mobile

Marriot hotels are consistently excellent and this is no exception. It has superb staff who go out of their way to be both helpful and friendly. Excellent bedroom, fantastic breakfast and located on Sunderland seafront. Highly recommended.

Stayed: October 2013, traveled on business
1  Thank HenryStanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunderlandMarriott, General Manager at Sunderland Marriott Hotel, responded to this reviewResponded November 13, 2013

It is so pleasing to receive such positive comments and thank you for sharing them within this forum. I am delighted to read you find Marriott Hotels consistently excellent and the Sunderland Marriott is no exception. Our team do work very hard to deliver excellent service and it is appreciated that you have posted your comments.
Warmest regards
Raoul Lemmerling

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Reviewed November 9, 2013

The best staff and service. We were there in August for a while with two young children and the management and staff took great care of us. Their breakfast is the best that I have come across. Staff are always smiling and friendly. Amazing place. Across the seafront and close to other facilities such as supermarkets, restaurants, chippy shops.

Room Tip: Ask for a seafront room.
See more room tips
  • Stayed: August 2013, traveled with family
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Thank Natasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunderlandMarriott, General Manager at Sunderland Marriott Hotel, responded to this reviewResponded November 13, 2013

I am delighted to read the Sunderland Marriott was ‘home away from home’ for you and your family. Your kind words have been conveyed to my team and we look forward to seeing you all back at the Sunderland Marriott very soon.
Warmest regards
Raoul Lemmerling

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Reviewed November 3, 2013

Had a lovely stay at the Marriott....room was very nice and extremely clean. bed comfy, we enjoyed a hearty breakfast, plenty of choice. public areas were clean and modern. enjoyed an early morning swim with no one else about, how lovely. Staff we met were attentive and very helpful, would recommend

  • Stayed: November 2013, traveled as a couple
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Thank jOHNNERS61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunderlandMarriott, General Manager at Sunderland Marriott Hotel, responded to this reviewResponded November 6, 2013

I am delighted to read your comments and thank you for posting your review on the site. It is always pleasing to receive such comments and your kind words have been conveyed to my team. We look forward to being of service to you on a future occasion.
Warmest regards
Raoul Lemmerling

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Reviewed October 31, 2013

Ecellent looking hotel and the rooms were great and large. However no complimentary bottled water, which for that price per night and the level of the hotel would have thought this was standard. The breakfast juices were all watered down. the orange juice tasted like
weak cordial and extremely expensive at £ 15-95 per head! Again not very good for the standard of the hotel. However staff very friendly and helpful.

  • Stayed: October 2013, traveled on business
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Thank clairebaitson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunderlandMarriott, General Manager at Sunderland Marriott Hotel, responded to this reviewResponded November 6, 2013

Thank you so much for posting your review following your recent stay with us at the Sunderland Marriott and for taking the time to share your opinion of our facilities. I am glad that you liked the rooms and also that you found the staff to be friendly and helpful. Complimentary water is not part of our brand standard, however, we would have been happy to provide iced water upon request. The orange juice is from concentrate but your feedback has been highlighted to the restaurant manager who will address this point with his team to ensure the correct mix ratio is being made.
Once again thank you for posting your valuable feedback.
Warmest regards
Raoul Lemmerling

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Reviewed October 28, 2013

This hotel is pretty much like all Marriott hotels, room was spacious very clean etc. food was adequate not great. Had sandwich in bar - suppose see to be Wiltshire cured ham - more like pre-sliced from supermarket and bread on the dry side - all for £8,95! Breakfast is an extra £15 per person but there is a lovely little cafe about 50 yards away which does a full breakfast for £5.95 so would recommend the room only rate at the Marriott. All in all what you'd expect from a 4* hotel although the bed was very hard. otherwise no real complaints.

  • Stayed: October 2013, traveled as a couple
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Thank Alison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunderlandMarriott, General Manager at Sunderland Marriott Hotel, responded to this reviewResponded October 30, 2013

Many thanks for posting your review and I am very pleased to read your feedback on the room. I am sorry that the food offerings did not live up to your expectation. Our head chef has been made aware of your comments so that they can be addressed with his team. We have recently changed the presentation of our breakfast and we do offer an extensive variety of items to cater for the breakfast needs of our guests.
Once again, very many thanks for your valuable feedback.
Warmest regards

Raoul Lemmerling
General Manager

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Reviewed October 22, 2013

I have stayed here several times, the most recent being a few weeks ago. This hotel is of a good standard. Rooms are clean and spacious. Hotel has good facilities and staff are friendly. The restaurant is very good with friendly, professional staff who really know how to look after their guests.

Stayed: October 2013, traveled on business
Thank Laurie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunderland Marriott Hotel

Address: Seaburn Queens Parade, Sunderland SR6 8DB, England (Formerly Marriott Sunderland)
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Sunderland
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Sunderland
#4 Business Hotel in Sunderland
Price Range: $76 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunderland Marriott Hotel 4*
Number of rooms: 82
Official Description (provided by the hotel):
Experience a blend of modern luxury and convenience at the Sunderland Marriott Hotel. Located on the seafront, our hotel is two miles north of the city centre and overlooks Seaburn's sandy beaches. A full-service hotel, we offer high quality accommodation for business and leisure travelers alike. All bedrooms have en-suite facilities - many enjoying sea views. The hotel also boasts three luxurious suite style rooms complete with a glazed rotunda overlooking the sea. ... more   less 
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Also Known As:
Marriott Sunderland Hotel Sunderland
Sunderland Marriott

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