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ADG
Kolkata (Calcutta), India

Too good

Review of Jetwing Sea
5.0 of 5 bubblesReviewed Aug 15, 2019via mobile
We went there for our honeymoon. There ensured it was special. The location is excellent. The beach and the pool is just superb. Awesome authentic Sri Lankan food.
The service is too good. Genuine with a heart. We asked them to shoot our couple dance video and they did it. They even offered to arrange for candle light dinner.
Date of stay: August 2019
Trip type: Traveled as a couple
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Jetwing H, General Manager at Jetwing Sea, responded to this review
Responded Aug 28, 2019
Dear Mr. Sanuka,

Thank you for leaving us such a wonderful review from your recent stay with us. It gives us great pleasure to hear that you had an amazing honeymoon stay at Jetwing Sea and you have found our legendary services and true Jetwing hospitality to exceed your expectations.

Your note of praise will be shared with the relevant departments on the arrangements of video shoot and our chefs on taking great enthusiasm in creating authentic delicious food for all the guests.

We hope to welcome you back to Jetwing Sea for yet another memorable stay.

Ayubowan! (May you live long)

Bandara Rathnayaka
Resident Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews sri lanka deluxe room seafood restaurant our honeymoon half board set menu sea view indian ocean lovely beach ground floor a la carte menu main restaurant long flight beach front stayed here for one night last night restaurant staff
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Reviewed August 14, 2019 via mobile

After having a heavenly time in Sri Lanka, we wanted to spend the last couple of nights in Negombo nearer the airport. We arrived to a hotel that has no doorway on either side so already a huge security risk. The rooms were dirty, pillows stained (one had a worrying white stain all over it), the flip-flops had been used and were dirty and it was incredible noisy. We were in the deluxe rooms and it was still below average. I had an adjoining room to a couple that I did not know and because the door was an inch off the floor, I could hear everything and couldn’t sleep. Another thing, when you are on the terrace, strangers selling things will come right up to you and hound you. Male staff also stare at you, so it’s uncomfortable.
Staff were okay but not as friendly as we had previously experienced. They also will pester you for a tip. We asked for a driver to Colombo and were quoted $90. We found out that Negombo and Colombo have Uber and could do it at a third of a price. When we called the staff up on this, they smiled. They are very willing to rip tourists off.

A positive - it’s on the beach.

Overall, a real fall down into hell after being in heaven for two weeks.

Date of stay: August 2019
Trip type: Traveled with family
Thank JK4221
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jetwing H, General Manager at Jetwing Sea, responded to this reviewResponded August 28, 2019

Dear Guest,

We appreciate you taking the time to provide us with such detailed feedback on your stay and please do accept our sincere apology for the inconvenience that was caused during your stay with us. We at Jetwing hotels take our guest’s feedback very seriously as it helps us to improve the standard of our product and services.

We are saddened to hear that we have failed to live up to your standards specially with your negative experiences of the room, its cleanliness and the disturbance caused from beach vendors.

With regards to your feedback on taxi service, as an organization that also aims to ensure our guests safety is of upmost importance, we always try to provide the best services to all our customers by assuring that we have registered our taxi services with the national tourist board which we are responsible for our guest’s safety in all aspects.

Your concerns have been noted and we will be reviewing the areas where the necessary improvements are needed. We really do hope that this experience has not deterred you from visiting us in the future and give us another chance to restore your faith in our hotel and our services.


Ayubowan! (May you live long)

Bandara Rathnayaka
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2019

service was excellent and foods were tasty. staff was very helpful and friendly. rooms were well maintained and clean. we enjoyed the days we were spend here. pool side was very clean well maintained.

Room tip: View of the sea side was amazing. I prefer sea side rooms for good relaxation.
Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
Thank Sanukaheshan A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jetwing H, General Manager at Jetwing Sea, responded to this reviewResponded August 19, 2019

Dear Mr. Sanuka,

Thank you for leaving us such a wonderful review on Tripadvisor based on your recent stay with us at Jetwing Sea. We are also pleased to read that you enjoyed the delicious food, room facilities and excellent services from our attentive and friendly staff.

Thank you once again for your wonderful feedback. We look forward to seeing you again for yet another great stay.

Ayubowan! (May you live long)

Bandara Rathnayaka
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2019

Spacious rooms and excellent view. Very well priced. Very friendly staff with excellent service and security. Well maintained rooms and lounges and excellent food. Had a very pleasant time and would gladly stay again.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Karl S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jetwing H, General Manager at Jetwing Sea, responded to this reviewResponded August 19, 2019

Dear Guest,

Thank you very much for sharing such a wonderful review on Tripadvisor following your recent stay with us.

We are thrilled to hear that you had an excellent stay with us and enjoyed our world class services, delicious food and well maintained rooms were to your satisfaction.

We look forward to welcoming you back again at Jetwing Sea for yet another memorable stay.

Ayubowan! (May you live long)

Bandara Rathnayaka
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2019 via mobile

We arrived at 11pm and left at 8am the next day so literally only had time to sleep and eat breakfast but the staff were helpful and the room was nice and spacious. Breakfast was delicious and made in a hurry when requested, with no issues.

Date of stay: July 2019
Trip type: Traveled with friends
Thank 824deey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jetwing H, General Manager at Jetwing Sea, responded to this reviewResponded August 19, 2019

Dear Guest,

Thank you for taking time to post a review on TripAdvisor following your recent stay with us. It gives us great pleasure to know that your experience was very pleasant even on your short period of stay.

Your compliments on the delicious breakfast and services will be shared among the relevant teams for the job well done.

We look forward to welcoming you for yet another memorable stay at Jetwing Sea.

Ayubowan! (May you live long)

Bandara Rathnayaka
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2019 via mobile

Had a great time...very frendly and helpful staff..superb foods..and i really like the presentation of the foods..
Clean beach..they have superb spa.very comfortable space around the hotel.Really happy to go back there..

Date of stay: July 2019
Trip type: Traveled as a couple
Thank Neonimantha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jetwing H, Manager at Jetwing Sea, responded to this reviewResponded August 11, 2019

Dear Guest,

Thank you for sharing a five star rated review with us on TripAdvisor!

It is a delight to know that you had a great time at Jetwing Sea and liked the services of our friendly and helpful staff. We are really happy to hear that you enjoyed the exquisite dishes offered at Jetwing Sea. We appreciate you taking the time to compliment the hard work our chefs put into preparing such wonderful dishes for you. We are also really excited to know that you loved our spa treatments. I will share your compliments with all the respective departments on a job well done!

Thank you once again for all your compliments and we look forward to welcoming you again at Jetwing Sea, hopefully sometime soon!


Ayubowan! (May you live long)

Bandara Rathnayaka
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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