We travelled through Sri Lanka for our honeymoon and only stayed here for one night as we were due to fly the next morning. Unfortunately, the hotel wasn't great at all which is a shame as the staff were pleasant and the room had potential.

For the life of me I couldn't understand why there were two pairs of dirty flip flops in the wardrobe which had been banded together for our use. Clearly they had been used by everyone that had stayed in that room which is rather grim. I'd either supply new flip flops for each guest or not at all.

We were due to leave in the early hours of the morning to get to the airport so we had an early night. I had the worst night sleep I've ever had. The noise levels were ridiculous. I thought that maybe it was just because we were in bed so early so the level of activity/noise was just because everyone else was still up but it never dropped off. We could hear cars on the roadside like they were driving through the room and all night we could hear suitcases, voices, appliances being plugged into walls, car horns etc. It felt like we were sleeping in the middle of the street.

The overall cleanliness was not horrendous but did need attention. Dead cockroaches in the lift, squirrels in the dining area jumping table to table and walking across plates laid out for guests to be seated at. They also had these odd sort of centre pieces on the tables sat on blue fabric napkin squares which were covered in food and stains.

Not the most enjoyable stay but it does have to be said that the staff were nice enough.

Afraid we wouldn't stay here again.

I checked in for one night. The staff was welcoming. The room was great. I actually got an upgrade. Many thankz for the guest relations lady 🙂. The room was huge with direct access to the garden, pool and beach. The dinner was great. Their portion size is quite large. I ordered grilled prawns and it was delicious. The breakfast they had a set menu. I think because the hotel wasn’t full. But it was nice to sit by the beach and have breakfast. And I also used the spa. The therapist was kind enough to offer a discount, which was great. And they have a ayurvedic spa which was amazing. I highly recommend this hotel and if I get the chance I’ll definitely go back with friends and family.

The hotel is located right by the seaside where you can take long walks along the beach and almost all the rooms have a sea view.

However, the rooms and other facilities are of poor quality. For instance, we got a room in the South Wing where there were insects (lot of mosquitoes and a few cockroaches to be precise) and it was not cleaned properly before our arrival, where the bedside and other tables were dusty.

There are two pools, which are supposed to be open from 7.00am-7.00pm, as confirmed by the front office twice as we arrived and on the day after morning. The South Wing pool (right outside our room) was not open until 8.30 am and when inquired why it was not opened at 7.00 am we were told by the pool attendant and the front office that there is only one pool attendant available to maintain both the pools and hence he would clean the North Wing pool first and open it at 7.00 am and then clean and open the South Wing pool at 8.30 am. Hence we were asked to use the North Wing pool. After walking up to the North Wing pool at 7.30 am we found that there were no beach beds close to the pool but were only placed further away from the pool. Thus there was no place to keep anything. And thus we could not use either of the pools.

All in all, it was a disappointing stay and we cancelled our second day reservation and left the place due to these poor room conditions, quality of services and facilities. This is the first time that we encountered such a disappointing experience in a Jetwing Hotel, more so due to the esteemed reputation that the Jetwing hotels are known for. Therefore, we hope that they take necessary measures to improve the quality and deliver the services that they promise to deliver.