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“Very nice stay!A good hotel” 4 of 5 bubbles
Review of Mercure Caen Cote de Nacre Herouville Saint Clair Hotel

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Mercure Caen Cote de Nacre Herouville Saint Clair Hotel
Athens, Greece
Level Contributor
94 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Very nice stay!A good hotel”
4 of 5 bubbles Reviewed April 2, 2013

We stayed for 3 nights and we just made all the short excursions to nearby places.The hotel was clean the room was ok with nothing luxurious.To be honest I expected something better for the room than what I found,fo a mercure hotel.
But I repeat the room was clean and quiet a little out of the center of Caen

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank spygr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSTON14200, Directeur at Mercure Caen Cote de Nacre Herouville Saint Clair Hotel, responded to this review, July 3, 2013
Google Translation
Madame, Monsieur,

Nous avons bien pris en compte votre avis suite à votre séjour dans notre établissement.
Nous transmettons votre commentaire au personnel des étages en charge du nettoyage des chambres.

Cordialement.

Jérome FONTAINE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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302 reviews from our community

Traveler rating
    66
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    5
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Essex UK
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 15, 2012

Very welcoming. Very comfortable. Very good value for money! Have stayed here over the years and standards have never varied. Good with groups and individuals alike. Good location making for easy access to town centre and the beaches and battlefields.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pompadour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSTON14200, Directeur at Mercure Caen Cote de Nacre Herouville Saint Clair Hotel, responded to this review, September 19, 2013
Dear Sirs,

You have taken the time to give us your opinion about your stays in our hotel and we thank you.

Yours faithfully.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 15, 2012

An excellent choice to stay!

I loved this visit! It's just north of Caen. From here it was a quick and easy journey to the Normandy Dday beaches, Luc-Sur Mer (worth a visit for the beach), Bayeaux tapestry etc.

My friend and I asked for a twin room and received a triple. It was quite spacious and clean. The staff were super friendly and the whole place felt safe and cared for. It was an enjoyable experience.

Room Tip: I had a ground floor room facing the parking lot. It was quiet and quite secure.
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SnappyPeas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSTON14200, Directeur at Mercure Caen Cote de Nacre Herouville Saint Clair Hotel, responded to this review, November 19, 2013
Dear Sir, Madam,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly in one of the hotels of the Mercure network.
Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Dereham, Norfolk.
Level Contributor
137 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed October 10, 2012

Several positive comments were made regarding this hotel on a previous visit in 2011(very pleasant staff, quiet location, large free car park, excellent buffet breakfast, frequent Twisto tram service into Caen centre and close proximity to Carrefour hypermarché for cheap fuel) and would still concur with all of these one year later. Twisto tram service is brilliant (€1.60 for 15 minute journey into Caen city centre) with a stop just outside the hotel on Boulevard Henri Becquerel (Citis, route A). Found all of the staff (Mehdi, Nicholas and Clémence to be very helpful). Clémence on reception went out of her way one evening g to organise an external meal after the room service for food had ended. Good night’s sleep guaranteed due to the quiet location and the thick blackout curtains. Effective a/c in room and free WiFi available in the foyer. Makes an ideal stop over after 4-hours drive from Calais if travelling further south into Normandy/Brittany and only minutes off J5 of the Caen ring road.

Note that the hotel does cater for coach parties, but don’t let this deter you. They have separate rooms allocated for meals and most of the time you don’t even know they are there

Room Tip: All rooms are OK since hotel is far enough away from any possible traffic noise.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Norfolktraveller77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSTON14200, Directeur at Mercure Caen Cote de Nacre Herouville Saint Clair Hotel, responded to this review, September 19, 2013
Good afternoon,

You have taken the time to give us your opinion about your stay in our hotel, and we thank you.

Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston upon Thames, United Kingdom
Level Contributor
226 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 368 helpful votes
4 of 5 bubbles Reviewed September 6, 2012

I've stayed in this hotel on three occasions in the last five weeks and on each occasion I have been impressed. The friendly attentiveness of the staff on reception and their fluency in English has been amazing, I don't think I've ever been to a hotel in France where they spoke English so willingly and were so friendly with it. The bedrooms are quiet and comfortable and obviously recently refurbished. Be careful using the showers, they are excellent but the drains don't quite cope with the volume of water and you can end up with a flood if you are not careful. If there is a weak point to this hotel, it is the breakfast offering. It's not imaginative and the juice glasses are the smallest I have ever seen! They also tend to run out of things like croissants - in France! All told though, it's a great place to stay for a night either visiting Caen - the tram stop is across the road or when going to or from the ferry at Ouistraham.

Room Tip: I think all the rooms are the same.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank longhaulfromlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSTON14200, Directeur at Mercure Caen Cote de Nacre Herouville Saint Clair Hotel, responded to this review, November 21, 2013
Dear Sir, Madam,
By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.
We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.
Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.
Looking forward to welcoming you shortly in one of the hotels of the Mercure network.
Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 29, 2012

- hard to find
- rooms are very basic condition BT bathroom is modern
- need satellite tv - french and German tv is not sufficient.

One positive is its close to tram system and 15 mins into town centre on tram

  • Stayed August 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Liam1D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSTON14200, Directeur at Mercure Caen Cote de Nacre Herouville Saint Clair Hotel, responded to this review, September 19, 2013
Dear Sirs,

We have well received your comment regarding your stay in our hotel and have taken yours comments into account.

Yours sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
118 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed August 24, 2012

We stayed at the Mercure Cote de Nacre for four nights while we explored the D-Day Beaches and Mont St. Michel. The hotel is easy to reach off Exit 5 of the Peripherique Nord (N13) and is located near the Caen Memorial. Along with a good price for the budget-minded, our room was comfortable, spacious, and quiet; and the service was wonderful! Everyone was very friendly and helpful! The breakfast buffet had a great selection and got our day off to a really good start! The hotel seems to cater to tour bus groups with up to four tour buses and very few cars parked in the large parking lot when we would come in each evening. However, the tour groups were never a problem for us since they left early and had their own banquet rooms for meals. We would definitely stay there again.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank teacherkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSTON14200, Directeur at Mercure Caen Cote de Nacre Herouville Saint Clair Hotel, responded to this review, November 21, 2013
Dear Sir, Madam,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly in one of the hotels of the Mercure network.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Caen Cote de Nacre Herouville Saint Clair Hotel

Property: Mercure Caen Cote de Nacre Herouville Saint Clair Hotel
Address: 2 Place Boston | Citis, 14200 Herouville-Saint-Clair, France
Location: France > Normandy > Basse-Normandie > Calvados > Herouville-Saint-Clair
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Herouville-Saint-Clair
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Caen Cote de Nacre Herouville Saint Clair Hotel 4*
Number of rooms: 88
Official Description (provided by the hotel):
With great road transport links, and close to the tram station, this 4-star hotel offers spacious, air-conditioned rooms. Ideally situated within easy reach of the D-Day beaches, a stay here is a great opportunity to explore the pearls of the Côte de Nacre. This is a perfect haven of peace and relaxation for business travellers and families alike. It is also a great venue for events and business seminars as well as for leisure activities. ... more   less 
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Also Known As:
Mercure Caen Cote De Nacre Hotel Herouville Saint Clair
Mercure Herouville Saint Clair

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