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“Just poor service”

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Radisson Blu Hotel, Paris Charles de Gaulle Airport
Louisiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Just poor service”
Reviewed February 26, 2014

After waiting in line to check in for over 15 minutes, other customers were allowed to cut in front of me at the insistance of the the reception staff. After finally being allowed up to the desk, the receptionist was interrupted by several telephone calls even though there was another receptionist there with no customers. Was charged for mini bar service even though I didn't have a key to access the mini bar. No type of records showing that I was issued a key for the mini bar, just charged. They did refund the charge only after I made a huge complaint. This seems illegal.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
1 Thank Rex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerieradcdg, Guest Relations Manager at Radisson Blu Hotel, Paris Charles de Gaulle Airport, responded to this review, March 4, 2014
Dear Customer,

I am coming back to you regarding your complaintmade on February 26th.

First of all I would like to thank you for your feedback

We take pride in our “Yes I Can!” culture and can assure you that we always do our utmost to satisfy our clients. We hope you will look upon this matter as an isolated one as it’s not indicative of the standards of service our hotels are known to offer.

We can imagine how frustrating you must have been being welcomed such way.

Guest comments like yours are paramount in allowing us to focus our attention where our Guests feel it is necessary and continue to improve our level of guest satisfaction.

Please accept, our sincerest apologies for the inconvenience you suffered.

Hoping that we will have the opportunity to welcome you back to our hotel and to endeavour ourselves to meet all your needs and expectations.

Sincerely Yours,

Bérengère ULVOAS
Guest Relation Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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714 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
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English first
Leeds, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 13, 2014

We were only staying for 1 night prior to flying out of Paris after 2 weeks around France but 1 night was more than enough. Room and all communal areas clean and spacious and to be honest I don't expect alot from an airport hotel but distance from the actual airport was a lot further than I expected for the price and location of hotel was less than salubrious. Added to that were the armies of ants in the restaurant at breakfast. When we advised staff they shrugged shoulders and we had to ask to move ourselves rather than them offer. Quality of breakfast, with or without ants, poor.
Pool area large but needed some maintenance and cleaning.
Definately would not stay again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerieradcdg, Guest Relations Manager at Radisson Blu Hotel, Paris Charles de Gaulle Airport, responded to this review, February 14, 2014
Dear Guest,

First of all, we want to apologize for any trouble caused to you.

Thank you to have chosen the RadissonBlu Paris Charles De Gaulle Airport for your previous stay and to have taking the time to share your feedback.

Guest comments like yours are paramount in allowing us to focus our attention where our Guests feel it is necessary and continue to improve our level of guest satisfaction. Please accept once again, our sincerest apologies for the inconvenience you suffered.

At the end, on behalf of our entire staff here at the Radisson Blu we would like to thank you for your business and once again please accept the Radisson Blu Paris CDG Airport hotel apology .

Regards,

Bérengère Ulvoas
Guest Relation Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Le Mesnil-Amelot hotels

Haifa, Israel
1 review
Reviewed February 8, 2014

Terrible internet service (1 MB/sec) advertised as free, but really useless. For a business traveler this is unacceptable. It took me half the night to download my e-mails. The sink was scratched and had to be replaced long ago. The lobby was nice, the room is spacious. There is no real good reading light, just a nice lamp up on the wall. You will enjoy this hotel for its proximity to the CDG airport, but if you are a business traveler – look for another hotel.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Hanan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerieradcdg, Guest Relations Manager at Radisson Blu Hotel, Paris Charles de Gaulle Airport, responded to this review, February 10, 2014
Dear Guest,

First of all, I would like to thank you for having chosen the RadissonBlu Paris Charles De Gaulle Airport Hotel for your recent stay.

I am coming back to you regarding your complaint made on February 8th.

We are very sorry for this delay regarding your complaint.

We always do our best to satisfy our clients and we are sure you will look upon this matter as an isolated one that is not indicative of the high standards of service our hotels are known to offer.

We want to apologize for the inconveniences regarding the low internet we can imagine how frustrated you must have been in such situation.

Once again please accept the Radisson Blu Paris CDG Airport hotel apology and we hope to see you again when your trips bring you back in that area.

We remain at your disposal for any further inquiry you may have.

Sincerely Yours,

Bérengère Ulvoas
Guest Relation Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brecon Beacons National Park, United Kingdom
Level Contributor
230 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed February 2, 2014 via mobile

After reading the mixed reviews on here I was hesitant about our stay, but the hotel was very clean and tidy, we had a 1st floor room, that was clean and modern and very quiet, can't hear any planes! We did not eat at the hotel as we went into the centre of Paris for the two days we were at the hotel before catching our connecting flight! The beds were comfy, bathroom clean and modern! The receptionist staff were very polite and helpful and have advice on attractions in Paris and the best way to get into Paris! The hotel is about a 10 min drive from the airport but there is a regular free airport shuttle mini bus that you catch on level 5 at the airport train station and it is signposted hotel shuttle in English and French! This hotel is value for money if you don't mind the shuttle journey! Only thing that could be improved on would be that the water in bathroom could be hotter, it is hot but would be nicer if it could be hotel, otherwise value for money and its easy to get in and out of the centre of Paris!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blossom219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerieradcdg, Guest Relations Manager at Radisson Blu Hotel, Paris Charles de Gaulle Airport, responded to this review, February 4, 2014
Dear Guest,

Let me thank you for posting your review on Trip Advisor site as result of your stay at RadissonBlu Paris Charles De Gaulle Airport Hotel.

I am really happy to read about your positive comments the hotel staff. Your appreciation has been passed on to our employees
I also appreciate your recommendation of our hotel for its locations near the airport and well served by our free shuttle bus.

I’m really sorry to read the hot water pressure was bad. Be sure your comment will be helpful to enhance our product, and so to avoid this kind of inconvenience for our guests.

Thank you once again for your review and we look forward to looking after you in the future.

Kind regards,

Bérengère Ulvoas
Guest Relation Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vara, Sweden
1 review
Reviewed January 30, 2014

The rooms and restaurants are nice and welcoming, albeit corridors and other areas show signs of wear and betrays the real age of the hotel. Hard to find the courtesy bus at CDG (it is at Terminal 2).

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Martin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerieradcdg, Guest Relations Manager at Radisson Blu Hotel, Paris Charles de Gaulle Airport, responded to this review, February 4, 2014
Dear Customer,

We would like to thank you for choosing the RadissonBlu Paris Charles de Gaulle Airport Hotel, and for taking the time to participate in our guest survey.

We are glad to read that you had a nice stay with us and you appreciated the rooms and the food .

We hope to have the honour to welcome you again for your future visit.

Kinds Regards,

Bérengère Ulvoas
Guest Relation Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
Reviewed January 22, 2014

Good hotel, 10 minutes from the Airport. Pick up service available. Good service. Very good and lots of variety of breakfast. Very friendly staff. Overall value for money. Please keep in mind that as the hotel is little away from the airport keep yourself enough time to wait for the shutle bus for pick up and drop.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Rohitbaburao K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerieradcdg, Guest Relations Manager at Radisson Blu Hotel, Paris Charles de Gaulle Airport, responded to this review, January 24, 2014
Dear Customer,

First of all, i would like to thank you for having chosen the RadissonBlu Paris Charles De Gaulle Airport Hotel for your recent stay and for sharing your feedback with us.
I am very glad to read that you enjoyed your stay with us. Our main focus is your 100% satisfaction .

Our American Buffet is very varied as we welcome guests from different nationalities; We attach a particular attention that your breakfast is the same that you could take at home.

Let me invite you to join us with our fidelity program : www.clubcarlson.com

We are already looking forward welcoming you back to our hotel in the future.

Sincerely Yours,

Bérengère Ulvoas
Guest Relation Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 13, 2014

I had to travel several times to Paris, having used this hotel, in the past.
Unfortunately, apart from location, I cannot find anything good to tell you, from my experience. The rooms are small and quite old; in one of my stays I had to change 3 times, from room because:
1st room - the door blocked, disabling me to enter my room;
2nd room - there was a hideous smell and the bathroom floor was full of water
3rd room - internet access was unavailable.

Front desk manager was unable to give me a complimentary upgrade or even to apologize for this situation.
I won't give this hotel another shot.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PauloValega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerieradcdg, Guest Relations Manager at Radisson Blu Hotel, Paris Charles de Gaulle Airport, responded to this review, January 14, 2014
Dear Customer,

I would like to thank you for having chosen the RadissonBlu Paris Charles De Gaulle Airport Hotel for your recent stay and for sharing your feedback with us.

It is a deep regret to read your negative comments regarding your experience at our hotel.
We sincerely would like to apologize for the inconveniences.

As we are devoted to your satisfaction, we are looking forward to exceed your expectations next time you choose to stay with us. Indeed we would like to offer you a free upgrade to a Superior room including amenities (breakfast, internet access, bathrobe & sleepers).
We always do our best to satisfy our guests and we are sure you will look upon this matter as an isolated one.

We remain at your disposal for any further inquiry you may have. Please feel free to contact me at this e-mail address for your incoming bookings.

Kind Regards,

Bérengère Ulvoas
Guest Relation Agent
guest_relation@hotels-res.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel, Paris Charles de Gaulle Airport

Property: Radisson Blu Hotel, Paris Charles de Gaulle Airport
Address: rue de la Chapelle, 77990 Le Mesnil-Amelot, France (Formerly Radisson SAS)
Location: France > Ile-de-France > Seine-et-Marne > Le Mesnil-Amelot
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Le Mesnil-Amelot
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel, Paris Charles de Gaulle Airport 4*
Number of rooms: 240
Official Description (provided by the hotel):
Away from all the airport hustle, the Radisson Blu Hotel, Paris Charles de Gaulle Airport offers a subtle combination between the quietness of its green space and Roissy CDG convenience. Located in the greenest setting of the airport, only 10 min from the terminals - RER/TGV train station, 20 min from Paris Nord Villepinte exhibition center and 40 min from Paris city centre, the hotel will seduce thanks to its numerous advantages. Thanks to its woody and warm atmosphere, our hotel is the perfect location for hosting all types of events or transit stays. Our assets: - Free Wi-Fi throughout the hotel - Private courtesy shuttle to the airport - 240 cozy, spacious and soundproofed guestrooms with 12 junior suites and 73 superior rooms - A wide variety of meeting facilities with an extensive exhibition area: 19 multi-purpose meeting rooms spread over more than 1000m² with natural daylight for most of them, accommodating up to 300 people and 200 people for a wedding - Terrace surrounded by our garden to enjoy sunny days - Wellness center with a swimming pool and sauna, opened on the park - Pool table and table tennis at disposal - Private car park with 200 spaces With a quintessentially Parisian atmosphere, the Terminal R extends an a la carte brasserie-style dining inspired from traditional French cuisine. Gather at Le Cockpit bar, where you can pair an expertly prepared cocktail or your favorite drink with a light snack. The restaurant's Super Breakfast Buffet helps you start the day right and in case of early departure prior to 6am; a Grab & Run with cereal bars, fruit, mineral water and hot drinks is served in the lobby for your convenience. ... more   less 
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Also Known As:
Radisson Blu Hotel, Paris Charles De Gaulle Airport Hotel Le Mesnil-Amelot
Le Mesnil Amelot Radisson
Radisson Le Mesnil-Amelot

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