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“Disgusting stay at this hotel (if it can be called that)”

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Comfort Hotel Lagny-sur-Marne
Ranked #1 of 1 Hotels in Lagny-sur-Marne
Tamworth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Disgusting stay at this hotel (if it can be called that)”
Reviewed July 14, 2012

My Daughter & a school party of other children stayed at this hotel from 9 - 12 th July 2012. Upon arrival my daughter contacted me to advise of the state of the room. The immediate reaction to the room was the stench of both the room & bathroom. It was absolutely disgusting, carpets to ceiling. Litter, staines on bedding, bed & carpet, old used razor on top of a disgusting dirty grimy shower cubicle, disgustingly dirty bathroom in general. They didn't even want to use the bathroom at all it was that bad. They removed bed clothes to find bed bugs & staines along with bed bugs crawling up the walls. They used dirty blankets to put on top of the bed clothes as they were cleaner to sleep on. Staff then accused children of stealing items from each other when these were reported as gone missing - Not my daughter but another member of the same school group. I think it is absolutely disgusting that this hotel should still be open to public. Do they not have hotel inspectors in France I could go on but all much of the same really totally disgusting all round in service, attitude, cleanliness etc

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Belinda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Any
English first
London, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 25, 2012

Stayed here for a night before our Disneyland trip so we could get there first thing in the morning. Paid very little for a family room - double plus bunk. Room was cosy but clean. Walls seemed quite thin and thought we might have problems with a school party, but they were quiet by the time we went to bed. Staff were friendly and helpful. Excellent all you can eat Chinese nearby. Good breakfast (paid extra). I'd recommend it if you are running on a tight budget.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HarryO75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
1 review
Reviewed March 10, 2012

I stayed here with a school party in October 2011 and we have asked the tour company if they can secure a booking there for this year.
Staff were friendly and helpful. Breakfast was good and plentiful.
Rooms were basic and clearly arranged to accommodate families or school parties which meant there wasn't a lot of space but they were cleaned each day.
The hotel is situated in a back street but given that we left between 8 and 9 each morning and did not return until after 8 in the evening, this was not a problem.
The bar was not open in the evening but I think this was because we were the only guests staying.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teacher x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona City, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 31, 2011

School trip, blood left on sheets and urine up wall. Toilets didn't flush correctly and awful stench throughout the hotel. Hotel staff left children to change the sheets themselves due to blood on sheet which had also stained through to the actual quilt. Scabby area but near paris centre.
http://a8.sphotos.ak.fbcdn.net/hphotos-ak-ash4/318614_291757314177493_100000296812054_1180048_1839373912_n.jpg

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Supersunseenker39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lagny-sur-Marne hotels

Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 7, 2011

After reading all the bad reviews on this website, I was dreading staying here whilst on my school trip. I was even contemplating taking my own sleeping bag to use.

Thankfully when we arrived it was clean and pleasant. The rooms were fairly basic, the beds were put together due to space issues and there was little hanging space but it served it's purpose and I have no real issues with it. There was a TV with the french equivalent of freeview and some programs could be set to play in English.

The bathroom was also pretty small, but it was clean and soap, beakers and towels were provided.

The meals were good quality, although there was no choice of what you had to eat. The waiting staff were very friendly and spoke good english.

Overall it was good and they have 'cleaned up their act' since some of the previous reviews (:

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank E4va
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level 6 Contributor
118 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 5, 2011

We stayed overnight at this hotel and Im a firm believer in what you pay is what you get. This hotel doesnt pretend to be 4star deluxe, if you want that then stay in Paris at one of the swankey hotels ! What it is good at is being a very cheap hotel for Disneyland. Yes the rooms could do with updating, yes the rooms are small, but its all functional.

Id like to comment that the reception staff are exceptional. Morgan helped us with our restaurant booking and was exceptionally pleasant from the moment we arrived. We suggested another alternative to a restaurant that is mentioned ontripadvisor, but was closed Sunday evening. It was a great choice and you can see my write up on here.

The breakfast, though not a 5 star was acceptable. How anyonean compalin about a contienental breakfast I do know because in France Ive never had a bad one. French dont do poor waffles & croissants, more like the poor taste of people that stay there no doubt wanting their Tesco (plastic) croissants.

Yes it is stuck between a bus station and a recycling centre, but never causedus no harm. Its a good 30 minute drive from Paris, but easy enoigh to get to. Lagny Sur Marne is a cute little quiet French town.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank simoncroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level 4 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 19, 2011

Our room smelled bad. Apparently, the smell of bed bugs. That said, we found 3 bed bugs in the tiny bathroom when we arrived at 1am and some of us got bitten during the night.
Hotel personnel did nothing about it when we checked out except just take our room number.
Sheets had old blood stains. Corridor smelled like old smoke.

  • Stayed July 2011, traveled with family
    • Cleanliness
Helpful?
2 Thank GlobeTravel2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort77400, Directeur général at Comfort Hotel Lagny-sur-Marne, responded to this review, August 1, 2011
Hello,
After your departure, I went in the room... and saw bed bugs.
Since this day, we treat the room with the society Amboile Services Ecolab. preventively we treated all the rooms on the same floor.
As you can read in some web sites... bed bugs are not the cause of a poor cleaning but they are travelers who take it in their suitcases.
Unfortunately we become aware of the presence of bed bugs when customers report because these insects only come out at night.
Sorry that it was you,
Please accept my apologyze,
Bests regards,
Angélique DOMINGUES
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Hotel Lagny-sur-Marne

Property: Comfort Hotel Lagny-sur-Marne
Address: 21 rue Jacquard, 77400 Lagny-sur-Marne, Marne-la-Vallee, France
Location: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Lagny-sur-Marne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lagny-sur-Marne
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Hotel Lagny-sur-Marne 2*
Number of rooms: 56
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Also Known As:
Comfort Inn Lagny-Sur-Marne
Lagny-Sur-Marne Comfort Inn

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