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Disney's Hotel Santa Fe
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Reviews (7,519)
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1,916
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Reviewed March 3, 2014

This was our first familoy trip to Disneyland package and it was excellent. As a family of 5 we didn't have every Disney hotel as an option for us and the difference in price between the Disneyland Hotel and Santa Fe was around £5,000!! The Disney Express service on the Eurostar taking our bags to the hotle whilst we expolred the park was great, especially seeing people entering the park with their luggage in tow. We found all the staff polite, very well spoken English and friendly. The room was clean, new looking and was well cleaned every day of our stay. I was shocked at how busy the restaurant got at breakfast time and we made sure we got up early and were in the restaurant by 7.30am every day. On some days there was a very long queue to get into the restaurant as we were leaving. The bus shuttle was regular and convenient, not everyone queues and again the buses were very busy and some days it was a scramble to make sure all 5 of us got onto the same bus. We were lucky with the weather, leaving floods and storms in England to really pleasant weather for February in Disneyland. The queues for the rides and attractions were tolerable (with the exception of the Princess pavillion) and we found it hard to book into the restaurant of our choice some nights so would advise the pre-booking from the UK (I will definately do this next trip). As a family of 5 we had 2 inter-connecting rooms, meaning 2 bathrooms which was an added bonus. 1 room had a double sofa bed, the other a double bed and double sofa bed.

  • Stayed: February 2014, traveled with family
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2  Thank millardfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2014 via mobile

We have just returned home after a 4night stay in this hotel. My family of 2.adults and 2children aged 3 & 5 had a great time. Check in was quick & simple. Our room was in block 45 which was a small walk from the reception and right beside the river. Room was fine size 2 double beds , safe , tv with English news channels and Disney channels.powerful shower. Rooms cleaned and beds changed daily. No kettle in room but available from reception for no additional charge. Garage right outside the main entrance to hotel handy for snacks,milk etc. 10 minutes walk from hotel into park along the river. Breakfast was a bit busy at the times we picked but always found a seat and always plenty of food. Lots of fresh croissants and pain au chocolat, rolls meats cheese fruits & cereals. Fresh juice, nice tea and coffee also available! Characters in reception every morning from 8-11am and always a different character so great for filling in their autograph books. Fast pass tickets are great also for the family-friendly rides so no longs queues with the younger children. No complaints at all. Would definitely stay here again and would have no problem recommending to others.

Stayed: February 2014, traveled with family
5  Thank LK1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2014

We stayed at the Hotel Santa Fe in September 2012 before the refurbishment was complete. It did a job then but I wasn't hugely impressed but decided we'd give it another go after getting a great deal for February 2014.

We stayed for 5 nights in Block 53, room 27. The refurbishment of the whole hotel is now finished and I am pleased to say that it is much improved. The buildings look fresh and the rooms are decorated in a 'Cars' theme. The rooms have fun features like 'traffic cone' lights and lamp shades, chequered flag bathroom tiles and bed covers with Lightning McQueen and Mater on them.

The rooms were cleaned and beds made daily and there was a kettle in the room. We walked to the Disney parks every day to avoid the shuttle buses and it took approximately 15 minutes to get to the entrances from our room. There are free shuttle buses but we decided not to use them.

There's a petrol station with small shop just outside the entrance to the hotel, where the drinks and snacks are cheaper than on site or in the parks. The bar serves good snack type meals; we had a ham & cheese baguette with crisps one evening and was reasonably priced & tasty. There is also free wifi in the bar and reception.

Breakfast wasn't nearly as bad as it had been on our previous trip - it was busy but there was plenty of fresh food and we didn't have to wait to find a table in the morning.

All in all, I would recommend for a budget trip and wouldn't hesitate to stay here again :)

  • Stayed: February 2014, traveled with family
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6  Thank IndigoCrunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

First time we have vistited Euro disney. Drove from eurotuneel, which was very easy. Very well signposted.
Wasn't keen booking this hotel as it was car themed and I have two girls who don't like cars.
However when we arrived & they saw where we were all of my worries lifted by their smiling faces.
Booking in was quick, easy & had such excellent staff who explained everything so clearly we didn't have to ask anything.
We stayed in Sally the block of rooms furthest away from reception which was perfect actually as they had lots of parking that end. The room was colorful, lots of storage, clean & better than what I thought.Got our free mickey shampoo & soap. Girls were so excited, it was if they suddenly liked cars!
Having read reviews before I went, I took in my own kettle & mini fridge as this saved us ££ on hot drinks. You can hire a kettle & basket of tea/ coffee etc at 7 euros or in our block of rooms there was a hot drinks vending machine which was around 2 euros a drink. As all four of us like hot drinks this would have worked out expensive over our 3 day stay. As the trip was a surprise for our girls I made them Disney goody bags each. It had toiletries, games, books. Things they could use while on holiday and play in the room while we were winding down getting ready for bed. The games came in useful when the TV stopped working one night. There were no major issues wrong in the room except 2 minor things. We were given 2 double beds, had to push one right against the wall so one child couldn't fall out of bed. The walls are a bit thin as you can hear noise from next door, but as everyone has kids who get up pretty much the same time, its not a big deal unless you decide to have a lay in. After a few day you may NEED to! Room was cleaned everyday with fresh towels but if you want to hide valuables when the cleaners come in there is a safe you can use.
Buffet breakfast was included in the price. Croissants, yogurts, bread rolls, hams, cheese, cereals, toast. It is a bit of a mad rush, I don't know why as there is so much food. Never had to wait for anything to be restocked. Getting a seat you may need to wait but no longer than 5 minutes.We went at different times of the morning each day. 7.00, 7.30 & 8.00 each day was just as busy. As it was eat as much as you like I took extra bread rolls ham, cheese & made sandwiches at breakfast. I bought a lunch box & stored them in there and we ate them in between rides.
We saw Pluto at reception & our girls had a picture with him. Only waited 15 minutes which wasn't too bad.
The free shuttle bus to & from the park was excellent. Comes every 10 minutes & then your there is less than 5 minutes. Glad you don't have to walk!
Overall our stay was very pleasant, it wasn't the princess hotel, but hey it was a place to rest after long days and basically that's all we needed.We didn't have time to use the games room and we didn't eat lunch/ dinner here as we decided to eat in the park each night. Our girls loved it and asked if we can go back, so after this trip when we come back we will be staying at Santa Fe again. Thank you for the great stay!

  • Stayed: February 2014, traveled with family
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6  Thank DandT2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

This was our second time in the hotel, the first time was like 6 years. The rooms are renovated and spotless, very clean and pleasant with a new decoration following Disney animated film Cars. we were given a room in the far west wing which is a bit far from the restaurant and the lobby but was quieter that the one we had 6 years ago which was vey close to the restaurant so it depends on your preference for me far is better!
The hotel is close to the park it takes you 5 minutes in the free shuttle that comes every 5 minutes, walking would be v difficult with kids specially during winter. Its a Disney hotel so you get 2 extra hours before the park opens to visitors to enjoy some (not all) rides and to avoid the morning queues entering the park.

For the buffet, breakfast is very basic croissant, chocolate pate, bread, cheese cubes, cold cuts, yogurt, butter, jam and small packs of nutella. Hot drinks machine and juice machine. Its good but what makes it a disaster is he crowds, it gets crazy crowded by 8 or 8:30 and even worse later. The advise is to go earlier of you can. 7:00 maximum 7:30 is good. We have tried diner twice it was nice very Mexican, with fajita, tortilla, pizza and nachos.
Regardless the weather I should say that the winter was much better that the summer visit, less crowded and better service in the hotel.
The only negative experience I had was in the restaurant first day when we arrived and all tables were occupied we had to hunt for tables with customers leaving ad once we found one it was very dirty and sticky, when I saw a waiter with a wet cloth looking around for dirty tables to clean and I approached her asking her to wipe our table she kept mumbling in Spanish and looked very angry although I was courteous enough and I asked her politely.
Information desk is very nice and polite, reception check in is very quick and refuse to give one extra piece of information.
Another advise get your Kettle and coffee if you are a coffee lover like me as they don't offer coffee and tea making facilities in the rooms.
About kids activities the reception got a screen with Disney channel movie which keeps the kids entertained in case of waiting, there is an arcade room with a charge of course and a nice shop with Disney Souvenirs same price as the park's shops. In general it was a nice stay but will try another Disney Hotel next time not that I am not happy but not fully impressed with the experience.

Room Tip: West wing of you prefer quiet rooms and don't mind walking to the buffet for 3 minutes. East wing if you are fine with the noise and want to close to the lobby and reception area.
  • Stayed: February 2014, traveled with family
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    • Sleep Quality
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5  Thank DHafez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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