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19 - 24 of 38 reviews
Reviewed December 11, 2012

I will never stay in this hotel ever. I booked 2 rooms at this hotel for myself and 2 other friends prior to the trip. We stayed for 3 nights. When I checked out, I was told to pay for all the room charges as they did not receive the online booking despite me being able to show them my confirmation on check in. They said it was my problem to try to call the online agent. I refused. Why should I? I have booked so many hotels online and nv experienced anything like this. Not just that, what is the front desk job when I can produce a booking number. The female front reception said she would have to charge me. I was FURIOUS. I refused. This is clearly dishonest I felt because for 3 days they didn't say anything, neither did they say anything when I checked in. This is the most inefficient hotel front desk I have ever come across and I want to warn travellers what happened to me. Totally unprofessional. Don't ever STAY HERE

Date of stay: October 2012
  • Trip type: Traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
2  Thank caravm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 5, 2020
Google Translation

Room tip: Une chambre vers les derniers étages avec vue sur le lac
Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 24, 2019 via mobile
Google Translation

Date of stay: December 2019
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 12, 2018 via mobile
Google Translation

Date of stay: December 2018
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed January 18, 2018 via mobile
Google Translation

Date of stay: January 2018
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Resort768420, ผู้จัดการฝ่ายต้อนรับลูกค้า at Phayao Gateway Hotel, responded to this reviewResponded December 23, 2018
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