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natkamolwattanasoont

Mae Nam, Thailand

9545

Nice location, Springs great, FB service needs to improve

Name: Nice location, Springs great, FB service needs to improve
Item: Hotspring Beach Resort & Spa
Rating: 3
Author: natkamolwattanasoont

Review of Hotspring Beach Resort & Spa

Reviewed June 8, 2012

Great concept of enjoying hot springs, resort is only 3 star, summer there means rain so the beachside restaurant was not open. Spa ok, but but great service for the cost as its much higher than outside prices. Breakfast simple but enjoyable. Villas lovely, however we stayed in poolside room. Clean rooms, spacious at 45sqm. FB service really lacks, poolside service staff took ages to serve and clear plates. Pool staff managed to break a bottle right next to the pool, glass going inside the pool we tried to rescue it. Can see there is no leadership at the resort, althouth there is a manager around. Reception staff who welcomed us was helpful and sincere, but FB staff need more development to be service minded and proactive as they now spend all time when no guests sitting at the bar area waiting for something to happen.More

Date of stay: May 2012

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Kerosene wrote a review Apr 2012
7 contributions15 helpful votes
Could be a great resort but...
We stayed here for 4 nights. This was the second time we stayed here. The location is very quiet and isolated but that's what we liked. It's about a 30 min drive from phuket airport. The hotel provides a free shuttle though to the next supermarket located in Kok Kloi approx. 10min away.

We had a deluxe seaview room. We actually payed around $40 more than 2 years ago although it was the same season, but there hasn't been any upgrades to room. In fact the buildings have seen better years. Everything is getting a bit old, something was wrong with the aircondition in our tract and it was horribly noisy. The staircase was very dirty, room service leftovers had been parked there for days.

The best part of the hotel are the 2 hot spring pools and the huge main pool (cool), that's pretty much what we came back for. A shocker for us though were the big amounts of day tourists that were dropped off at the hotel by bus and came for a dip and a free young coconut EVERYDAY. Getting a sunbed at this time was almost impossible and when they left, the whole pool area was full of garbage and tons of these young coconuts that began to smell. I wouldn't judge the hotel for bringing in some extra cash with day tourists but loads of them isn't a good idea in respect to the paying hotel guests who are not able to enjoy the pool facilities anymore. Keep in mind this is a 5 star hotel!!

The hotel has 2 restaurants, one at the pool and one close to the beach. Breakfast was buffet style and very good. Dinner was mediocre and pretty expensive, we mostly had thai food. As soon as the last guests have left the staff would turn up the music. Our room was close to the restaurant so we pretty much had to listen to their music until about almost 11pm. Let them have their fun too, ok, but again for a 5 star hotel... not very professional.

The Beach is beautifull and you have it all to yourself. It wouldnt hurt though if someone occasionally cleans up the garbage.

Overall it could be a great resort they just need to focus more on the hotel guests wellbeing and also make some upgrades to the rooms and improve the cleanliness in the hotel hallways/ staircases.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KlausJensen wrote a review Mar 2012
21 contributions6 helpful votes
Very pleasant stay
We booked online following reading reviews at Tripadvisor. The hotel resort is beautiful with plenty of space, well kept gardens and a wonderful pool with adjacent hot spring pools.
Some previous reviews state there is no beach access due to a damaged bridge. This is not correct as it has been reasonably repaired so even my 4 and 5 year olds could get across - however do note the sand beach is steep and only suited for strong swimmers.
As reviewed elsewhere the prices for food etc is quite high compared to Thai benchmarks - however the food is also very good and delicious apart from a few misses.
One nuisance was checking out - we were told none of our 6 credit cards worked and we failed to explain the staff what it probably meant when the credit card machine said "no dial tone". So we had to be escorted to the nearest city to withdraw money from a series of ATM machines.
Overall would recommend this hotel for a pleasant stay with friendly staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
DorIreland wrote a review Feb 2012
87 contributions35 helpful votes
Beautiful setting but something not quite right!
My husband and I travelled here with my parents who were visiting us from the UK. We booked this online with a huge discount from the advertised rate which made me slightly suspicious, but the photos and reviews looked good and it was located in the area that we wanted to stay (although i must point out this hotel is very remote and not close to bars and restaurants). When we arrived we were pleasantly surprised by how lavish the grounds were and how well kept it was. The check in was quick and efficient and the hotel and the swimming pool area really looked good. We were taken to our rooms and again no complaints, we had sea view rooms as advertised and they were large and modern with a huge bathroom.

We had arrived late afternoon and my husband and father went off to the local supermarket to get a few things for us and me and my mum walked over to the beach. Once I had convinced my mum to walk across the rickety hand made wooden bridge they have in place at the end of the pier, we walked along a stunning deserted sandy beach enjoying the outlook. We walked back later to meet our partners and this was our first experience of ordering something in the hotel, when we all decided to have a pre dinner drink. The young girl there was asleep at her desk and when we woke her she came and took our order. We then waited 20 minutes as she went back and forth doing other tasks. She seemed pre-occupied so In the end we decided that we would forget about the drink and go and shower and get ready for dinner.

We came back to the restaurant a couple of hours later. The waiter came and welcomed us and gave us menus and we tried again to order drinks, Can we have some white wine we asked, "No sorry we have no white wine", can we have 2 Cokes please? "no sorry we have no coke" by this time me and my mum had got the giggles, my father was less impressed but asked then "well if you have no white wine can we bring our own bottle?" to which they replied "No problem" so from his earlier shopping trip he went and got his own bottle of wine from the room. We ordered Thai Food for Dinner which was superb, fresh, well presented and really tasty. We ate in the restaurant for 3 nights (all three with our own wine) and we would recommend you stick with the Thai food as opposed to the western selection as this was definitely the best. We took our wine every evening and we had good service and a pleasant atmosphere.

What we realised as time went on in our stay was that we saw the same staff all the time whether it was breakfast or late at night in the restaurant. All of which were very helpful and very polite. We are not surprised they are tired and are surprised they remain as cheerful as they do.

Unfortunately this hotel is greatly under staffed, and is being let down by this. The cleanliness when looking closely is not up to scratch generally but in the rooms you notice it, I could write my name in the dust behind my bed! The hotel is looking tired in parts and this is a real shame as this is really a beautiful hotel set in stunning grounds it just needs a little bit more TLC!

For the price we paid we have no real complaints we really enjoyed our stay, we just feel that the hotel would be more full if they could just improve their attention to detail, and get more staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RDC_77 wrote a review Apr 2011
1 contribution5 helpful votes
Fantastic holiday for absolute relaxation with the healing waters of the hotsprings great service good food and beautifu
I really have to say that the Hotspring resort and spa was an amazing experience for my body mind and soul. And the warmth and friendly service of the staff made my stay a treat. The only negatives were it could do with a few new umbrellas by the pool it is a beautiful oasis and the old umbrellas don't do it justice. Also the statues in the hotspring need to be restored as they are broken. I would also recommend a service book in the rooms for guest explaining the use of the hotsprings, also with the room service menu and spa menu and may be also a list of some of the local attractions. The spa menu was very basic and we would have indulged more if they had some more treatments like facials, pedicure etc. May be when I go back some of these improvements will have been done as it would only enhance the natural beauty of the resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
antoniophuket wrote a review Apr 2011
3 contributions4 helpful votes
excellent place but terrible service at reception
Hi there my name is Antonio Fernandez, I´m Spanish, and I went to have a weekend of relax out of Phuket, place where I live and I work, I booked this hotel through an agency I usually use and I really trust, Hotel travel. com. From 16-17 of April of 2011, just last weekend.

*First the bad things: The air condition stopped to work at 1.Am in my only night booked at the room 613 Deluxe Sea View Room, It was working before during the time we were at the room. Could you imagine how I and my friend slept that night?

We wake up many times and checked the air condition but still didn’t work. Nothing we could do, and as the reception at the hotel said when we did the check in, it was fully book for that night we didn’t see the point to bother the reception at 1.am at night.

Next day after the buffet breakfast, with surprisingly no butter for the toast, I went to do the check out. My intention was to complain at the reception and just to get an apologize nothing else, but I couldn’t believe the staff didn’t care at all and even said a sorry, They were so busy with Khun Thai Customer and as I am a Farang they didn’t care at all, they were only care to call the room service to check if I use something of the minibar, I told them I didn’t then they stopped to call the room service to check. I started to get angry because the deal with me likes I'm nothing... I said this because I asked for complaining form and they said they don’t have, and they gave a paper to note whatever I want to say to pass to the Manager and THE RECEPTION GIRL AT 12 AM IN THE HOTEL SAID IN THAI TO THE OTHER GIRL "PAI LOI", meaning you can go already, Really rude and impolite because I speak enough Thai to understand them, obviously I refuse to writhe nothing in a paper they are going to throw away as it’s a non official paper of the hotel. Then I asked the email of the manager and they the point me the info@thehotsrping... which it’s the email normal inquiries then they wrote me the gm@hotspring... mail which I think it could be the email. But I didn’t send it yet as I’m not so sure about it.

This makes me so unhappy and so angry with the hotel just the worst behave of hotel staff I ever saw in my life.

The good things of the hotel I better let other customer say about it because this only thing make feel like I to don’t want to spend my energies on it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.