I am so disappointed about the resort reservation process and service. Before we decided to reserve rooms with Agoda, we’ve contacted direct to the resort’s reservation to ask for rooms available and the price per night on 5th December, which the reservations replied on the next day that the rooms are still available, by Ms. Lily and offered the price which was still higher than Agoda.
And finally we decided to reserve rooms through Agoda in Deluxe Room category and received the confirmation letter from Agoda, reservation was made on Friday 7th December, staying period from Saturday 8th - Sunday 9th December. But when I checked in, the front office said there were no rooms available in the reserved category for me, because the rooms were occupied by another group which was confirmed several months ago. What we’ve got offered by the resort was room downgraded instead of a room upgrade.
After spent absurd moment, we found out that the resort manager was on duty. We were requesting to meet with the resort manager to discuss with this issue, but he/ she was missing in action and left the front desk to deal this matter with us without empower on decision making....which is ridiculous!
This is not what we expected or paid for!!
- Reservation Options:
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- Also Known As:
- Waterjade Health Land Resort & Spa Thailand/Phang Nga Province