We have stayed here before and in other Inns in the Provenance Group, All of the stays previously were excellent in room quality and food , We arrived to find no toiletries at all in the lovely room -I note this was a comment from a previous guest , We were supplied eventually following a call to reception. The room was excellent . The meal in the restaurant was good but spoiled when my wife ordered the main course Thai Duck Curry -It was awful and had no taste , when mentioning to the waitress and asking for a replacement it became a problem , The waitress did not seem to understand what the issue was , it was eventually sorted out by the friendly and professional Manager and my wife ordered a different main course that was excellent.(But was eating it 20 mins after the original main course had come out)
This morning when checking out the same waitress charged us incorrectly almost double the total bill I was expecting , It took me 3 explanations for her to understand the discrepancies and eventually the Manager came over and produced the correct bill , This whole episode could have been avoided as I feel the waitress was either not trained in customer service or did not know how to correctly work out the Bill.
It was a shame that the niggles we had were not sorted out efficiently and I suggest the waitress really needs training in customer care skills , The Inns are excellent but on this occasion our stay was not a pleasant one overall
- Official Description (provided by the hotel):
- WELCOME TO THE OAK TREE INN, HELPERBY. "We serve drinks, we serve food and people can stay. It is a real reflection of what the British Inn was, and is, all about' - Michael Ibbotson, co-owner. The Oak Tree Inn at Helperby re-opens its doors. Provenance Inns is proud to announce the opening of its second village inn, in Helperby, North Yorkshire…Read Press Release. The Oak Tree Inn specializes in bringing its customers high quality food, drink, service and surroundings, including a superb private dining room for larger parties of 16 to 20 and six en-suite bedrooms. The classic British menus showcase the best local produce available from carefully selected suppliers as well as stocking an extensive range of wines and cask ales. The Oak Tree is open 7 days a week for breakfast, lunch and dinner. Set on the cross roads of historic Helperby and Brafferton, The Oak Tree Inn is easily accessible from Easingwold, Thirsk and Boroughbridge as well as the A1 and A19, less than 30 minutes from York City Centre or 35 minutes from Harrogate. Opening Times: Breakfast & Morning Coffee (also available to non-residents) 8am-12noon, Lunch: Monday – Saturday 12noon – 2.30pm, Sunday Brunch & Traditional Lunch: 11am-3pm. Afternoon menu 2.30pm-5.30pm, Dinner 5.30pm-9.30pm (Sundays 8.30pm). ... more less
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- Also Known As:
- The Oak Tree Inn, Helperby Hotel Helperby