At the time of booking on the web, as this was to be the first night of our honeymoon, I asked for a room overlooking the lake/garden and asked again by phone 2 weeks before our stay. On arrival, the receptionist was confused and off-hand and we found we had a very tiny room overlooking a flat roof and a brick wall! We quickly found that the radiator didn't work and, upon complaining, the porter brought a miniature electric radiator which was useless.
The one barman was slow and there was a queue for drinks and the dining room service was confused, although the food was adequate.
Generally, the hotel decor, carpets, lighting etc are very tired and leave a lot to be desired. It is a very over-rated establishment and cost far too much for what you get. We were glad that we were only staying one night.
- Official Description (provided by the hotel):
- Take in the serenity of our grounds, and you’ll find pastures teeming with wildlife. Gaze across Derwentwater and you’ll find majestic fells, shrouded in time and mystery. Within the hotel, you’ll find an excellent standard of service, and all the facilities you’d expect from a Coast & Country venue. You’ll find an intimate, relaxed feel throughout, and a warm, friendly service at all times. ... more less
- Reservation Options:
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- Also Known As:
- The Derwentwater Hotel Keswick/Portinscale, Cumbria