1. Before the trip - Berne/Paye (nephew of the owner) offered the shuttle service of the resort - both van and boat. This should have been my first clue: when I asked what time the boat would leave Quezon, Berne/Paye just said they will wait for us. He said after some prodding that the boad would leave at 7am. We would be picked up at 3am, and with a 3-hour trip, that would be just right.
2. The land trip - The van picked us up on time (from Taguig City) but the the driver drove recklessly on the zigzag road. There were 10 passengers in the van - including two kids!
3. The sea trip - we boarded the resort's boat around 9am (as the van 'killed time' at the town and even stayed at the hospital - where the owner's sister is a doctor - for an hour!). Approximately 70 more passengers boarded in a span of 3 hours and there were no signs of the boat leaving yet. Finally, the sister-in-law of the doctor arrived at almost 12nn and the sea travel began! This woman - whom around 70 guests of the resort waited for hours to arrive - did not even care to apologize. On top of that, she even made an insensitive remark when the boat conked out approx 30 minutes away from our destination, to which I retorted. Berne/Paye announced to the passengers that a free lunch would be served because of the inconvenience and delay.
4. Arrival at the resort - the free lunch turned out to be a buffet of rice, pancit, and a minute serving of tinola! This was supposed to appease those who travelled 13 hours unneccessarily, and for the inconvenience??? We ordered chicken (turned out to be fried instead of barbeque as indicated in their menu) for our group. It turned out that the staff were so unprepared and not trained at all our order was not listed. And, because, we could not identify who took our order (of course, we did not know anybody in the resort!) we ended up not paying for it.
5. Our room - the room was dirty and unmade when we checked in. The bathroom was dirty and the floor had soil marks. We even had to ask for the beddings to be changed. Oh, by the way, the resort did not have any clothes hanger to lend us! When we asked one of the staff, they said they were undermanned.
6. The kitchen and menu - the guests waited for 2 hours for the food order to arrive. This I must not forget: there were only 5 dishes in the menu - 2 preparations for sugpo (shrimp), chopseuy, pakbet, and chicken (pick your choice: on one day it was barbeque, the next day it was buttered chicken). There was no fish (except for daing na bangus for breakfast) nor seafood that vacationers are wont to order in beach resorts. A cup of hot water cost us 4.00! A piece of ripe mango - 40.00!, a 250ml bottled water - 20.00!. In Filipino language 'sobrang harang!'.
7. The pool - the water was not clear and it's ideal for kids only. The caretaker admitted they did not have budget to buy chlorine!
8. The broken promises - (a) Berne/Paye said the market is accessible: Truth: the resort is around 10k from the town and tricycle cost is 250/one way. (b) Berne/Paye said we can buy fish from fishermen who would pass by the beach. Truth: there is no way for a fisherman to come near the beachfront as there was a sort of boundary/wall made of stones. (c) The staff would say it would only be a short waiting time (ie for food to arrive, for the shuttle to arrive, etc). Truth: you need tons of patience and be prepared to wait for hours on end!
The result: four groups of guests, including us, checked out of this resort the following day. We cut short our stay (instead of the original plan of 4 days)...and also our negative experience!
My advise: Stay as far away from this resort if you want a relaxing, pleasant, and hassle-free vacation.