As it was my wife's special 50th birthday, I thought I'd treat her to a special stay at what I thought was a special place, because we were married in Guildford. After reading reviews on Tripadvisor about 'The Hollies' it sounded like the perfect and tranquil place.
We made contact with the owner Judith who seemed very pleasant via email and over the telephone, however, upon our arrival things were much different!
Firstly, due to a birthday bash of friends and family gathering at King's Park, we decided to check in later, around 6pm. Upon arrival and after ringing the doorbell, we were told to going around the side through the carport which was a very tight squeeze due to 2 luxury cars parked and about 40cm of room to squeeze by them carrying our luggage plus presents! I even said to Judith that I may struggle getting through there and was puzzled why we were not taken through the house to the glorified granny flats at the back!
Secondly, when we did get to the beautifully landscaped garden at the rear and to the rooms, my wife asked Judith where the key was to lock the room as we needed to go out for dinner localy and ensure our belonging were safe, however Judith did not know or realise that the door key had been taken by the previous guests back to Perth and had not checked this and did not have a spare key for us which is very surprising, but what surprised us the most was her attitude which was quite awkward and cold when we asked about the key and actually said to my wife that "well you can leave now then and find other accomodation"!! We were agasp! She did reassure us that the room would be safe, but we felt that wasn't really good enough and we certainly were not impressed with the reception we recieved during our stay.
The room was nicely layed out and decorated but the air con was humming all night and the shower recess leaked out into the rest of the bathroom and there was not even a vacuum fan.
Apart from all that the bed was very good and the surroundings were pleasant, but sadly the service didn't match.
The continental breakfast satisfactory, but we have stayed in cheaper B&B's which supply a generous hot cooked breakfast with fresh coffee and juices. So overall 'The Hollies' was not what we expected. The only consilation was that after my wife asking for a discount upon payment, she was given a $40 discount because of no key supplied.
We expect a B&B to be warm, friendly and homely and sadly this B&B lacks that, and it is also sad that there was not a chance of social interaction with the owners of which we have enjoyed elsewhere in WA.
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