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rahmad_hd
Bandung, Indonesia

Good place, but not for family with children and elderly

2.0 of 5 bubblesReviewed Apr 17, 2017via mobile
I stayed four nights and booked 2 rooms, one for me and another one for my parents. The distance from the lobby to the rooms are quite far and we had to climb down the stairs and cross the bridge. This condition is not suitable for my parents. And we had to carry our children because the ladder is pretty steep for them.

When we checked in, there are bell boys who helped us to bring our luggage.
But when we checked out, there are no bell boys anymore to help. So we brought our luggage alone across the bridge to get to the lobby.
Date of stay: April 2017
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
radenbagus_sn, Sales and Marketing Manager at Ubud Heaven Sayan, responded to this review
Responded Aug 7, 2017
Dear Rahmad_hd,

Thank you for your feedback and choosing our villa for stay with your family in Ubud. I am sorry to hear that our property does not suitable as per your family holiday needs. We always try to explain fully about our property and facilities so that our guests can understand according to their needs. Just for information that the property we make with the concept back to nature and we just add the villa buildings, restaurants, bridges without damaging trees, rivers, and rice fields that have been previously provided by nature. Regarding bell boys, rest assured that it does not reflect the true Mutiara Hospitality and we will address this issue accordingly with the department concerned so that improvements can be made to ensure the best service is given to our valuable guests.
Again, thank you very much for your feedback and I do hope that we will have the opportunity to welcoming you again in the future and restore your confidence in our service.

Best Regards,
Raden Bagus S N
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 9, 2017 via mobile

We've stayed at various places in & around Ubud many times, & found these villas 10 minutes drive outside Ubud to be nice & quiet, however, very interesting listening to the local wildlife at dawn & dusk. Although, I think probably too far out of Ubud centre for the first time visitor to Ubud.
Our 2 Bedroom Villa with Private Pool was wonderful. Great layout, outdoor lounge & dining rooms, clean & modern bathrooms, with air conditioning & ceiling fans in the bedrooms. The large private pool was always kept clean & was so refreshing whenever we used it. We also had a view of the rice fields which was very peaceful.
We stayed 12 nights, so we got a really good feel for the place & its surroundings. There is a beautiful little cafe set amongst the rice fields with a yoga studio above it only a minutes walk away. A further 15 minutes walk & you're in Penestanan via the back streets.
Staff were generally friendly & courteous but their understanding of the English language was a problem. The quality of the food was just average, & certainly not up to the standard & quality of the hotel itself. No safes in the Villas to store passports & valuables, only a safety deposit box at reception, which is a pain! No suitcase stands to open your suitcases up on, but sufficient room on the floor. It amazes me how many hotels I stay in still don't provide suitcase stands.
No on demand free shuttle to Ubud centre (only free at 11AM, 2PM & 5PM) which meant an additional $200AUD was spent on taxi fares to & from Ubud centre. This was disappointing, as when you're on holidays you never want to rush just to get a free shuttle, & hate arguing with the taxi drivers on the cost of the return fare! The hotel should step up & provide free transport to & from Ubud centre whenever their guests wish, many other hotels in this area are providing this on demand shuttle service. Their hotel shuttle bus was always parked in the garage, but they called taxis to take us into Ubud at a cost of $8 AUD charged to my account!?! I queried as to why they don't use their shuttle bus & they told me the driver is unavailable!?!
Finally, be warned, you need to use many stairs to access the Villas, so if mobility is a problem, then this place is certainly not for you.

Date of stay: March 2017
Trip type: Traveled with family
Thank RKHOOKER
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
radenbagus_sn, Sales and Marketing Manager at Ubud Heaven Sayan, responded to this reviewResponded August 6, 2017

Dear RKHOOKER,

Thank you for sharing your experience stay and thank you very much for choosing to stay with us for your first traveling to Ubud. However, I would like to extend my sincere apologies regarding safe deposit box, suitcase stand, and free shuttle to Ubud centre. But this review is good for us to make even better changes to guests. We will address this issue accordingly with the department concerned so that improvements can be made to ensure the best service is given to our valuable guests.
Again, thank you very much for your feedback and I do hope that we will have the opportunity to welcoming you again in the future and restore your confidence in our service.

Best Regards,
Raden Bagus S N

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Reviewed March 1, 2017 via mobile

The Resort is 2 km away from the centre of Ubud, very quiet can hear chirping and all different kind of amazing sounds of nature. Staff here are friendly and sincere. Very good choice for those who want to escape from cities for a while and have a quiet place to think about life :-p
Every night sitting by your own private pool, listening to the chirping, look at the starry sky, feel like life is just so brilliant!

Date of stay: March 2017
Trip type: Traveled as a couple
Thank AnsonTravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
radenbagus_sn, Sales and Marketing Manager at Ubud Heaven Sayan, responded to this reviewResponded July 23, 2017

Dear AnsonTravels,

Your compliments were music to my ear! Thank you for sharing your experience stay and your recommend in TripAdvisor. I am delighted to hear that you enjoyed the atmosphere of our villa.

It was us who are thankful to be given the opportunity to craft memorable experience for you.

Please do come again in the future as we are looking forward for your return.

Best Regards,
Raden Bagus Suryadi Nugroho
Sales and Marketing Manager

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Reviewed January 14, 2017 via mobile

Friendly staff and beautiful setting made for a wonderful stay. Lovely private plunge pool and outdoor area. Only downside would be the distance from ubud centre. 30 minute walk and roughly $6 one way taxi. A more regular shuttle service would be great! Currently offered only at 11am and 2pm. Peaceful place to stay however and lovely gardens and stream at hotel. Would recommend!!

Date of stay: January 2017
Trip type: Traveled as a couple
Thank Staceyw88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
radenbagus_sn, Sales and Marketing Manager at Ubud Heaven Sayan, responded to this reviewResponded July 23, 2017

Dear Sophie Y,

Thank you for your feedback to our villa and I'm happy to hear you like our private pool in villa. We will consider to your suggestion regarding additional time for shuttle service however, we will always give the best service for our guest.

Please do come again in the future as we are looking forward for your return. Please do not hesitate to contact me in person should there be anything I can assist you with.

Best Regards,
Raden Bagus Suryadi Nugroho
Sales and Marketing Manager

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Reviewed January 10, 2017 via mobile

Beautiful property... very quiet and serene. Booked the 1 bedroom private pool and the experience was simply stunning. The swimming pool was perfect in size and I used to spend hours in it.

Be ready to hear the insects chirping while you sleep and they can be really loud. Lots of beautiful butterflies around. To reach the lobby you have to cross a bridge which Me and wife simply loved. There's a small river flowing below which makes the view even more delightful.

Good and helpful staff... the only drawback is the food menu. Considering that there is no restaurant or food joint nearby, we would've loved if the menu included a few more options. With so many Indian travelers visiting the hotel. I feel that the hotel can provide at least a couple of Indian dishes.

All in all a very nice stay and I hope that hotel management can look at the food menu..

Charles

Date of stay: January 2017
Trip type: Traveled as a couple
1  Thank kapilc2408
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
radenbagus_sn, Sales and Marketing Manager at Ubud Heaven Sayan, responded to this reviewResponded July 23, 2017

Dear Kapil C,

Thank you for your feedback and share you experience stay on TripAdvisor. It was us who are thankful to be given the opportunity to craft memorable experience for you.

We would like to say thank you for your recommendation regarding additional restaurant's menu especially for Indian food. We will address this recommendation to our Executive Chef so that improvements can be made to ensure the best service is given to our valuable guests.

Again, thank you very much for your feedback and I do hope that we will have the opportunity to welcoming you again in the future.

Best Regards,
Raden Bagus S N

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Reviewed December 30, 2016 via mobile

Great staff, efficient & well managed Villa resort.
Room was fairly clean, AMAZING Toilet and decent pool.
Felt a touch below 4 star quality (eg. Bed and shower) hinted that an upgrade is in the works but...
Highlights were the staff services, quality food and manager made an effort to ensure an enjoyable stay.

Would recommend.

Date of stay: December 2016
Trip type: Traveled as a couple
Thank DaoPower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mutiarabali, Sales & Manager at Ubud Heaven Sayan, responded to this reviewResponded February 3, 2017

Warmest greeting from Ubud Heaven Sayan

Thank you very much for your review regarding our Villa. I'm really happy to hear such a wonderful experience and to be remembered by our guest as we hope to keep serving you at our best again. I will make sure to pass this review to our team member since it will boost motivation and take a pride of their great work.
Last but not least we really appreciate our valued customers like you and therefore we always come up with a new facilities and promotion rates especially for our return customers so please booked through our website and check out for any promotions going on for a long stay inquiry. Once again thank you for choosing us for your stay.

Best regards
Winarta

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