Hello from Aravanes!
I am Maria and with my sister Eleutheria run this place at the moment. We are sad hearing that you haven't a good time with us! We didn't notice that you were so disappointed neither from our food notR front he enviroment. However let me explain and kindly answer to your bad review .
Out business is a family business that means that only me my sister and one more employee work at the place which as you have seen is very big and needs a lot of care to be clean tidy and beautiful. All our food and salad are made at the time you order it so it is normal not to serve our guests immediately as we DO NOT serve refrigarerated food or we DO NOT have salads ready to be served. We try to be fast but food need its time to be ready.
As many of our guests are not used in local and village food we fully prepare the dishes adding salt,olive oil , lemon juice, so to have a genuine typical Cretan food. We DO NOT add vinegar in our FAVA as no one can eat it. FAVA goes only with lemon juice!!!!!!
In order to offer always fresh food we cook everyday two or three fresh food. We tell our guests the dish of the day will be for exomple imam or meat with vegetables or beans...
We want to serve only fresh food and if something is out we propose a different plate.
A few days before you came in our lace that little goat you mentioned lost his mother. It could not be at the farm alone so we decided to bring it near our taverna so to get used with people and to be able to take care of it . It was normal to asks for its mother but we do our best to conform him and now it is better and seems to be happy with its new friends. Our small animal farm has chickens,birds,and rabbits which unfortunately you haven't noticed. Many children fave fun observing that animals!
We are really suprised reading your review as this place has a long story life starting 30 years ago when our parents first started this business. A lot of guests have written kind words for us in our paper book we keep in ourvtaverna and one can see and check it and also we have great reviews on TripAdvisor and on our page on Facebook.
We are very sad that you didn't tell as immediately that you didn't like the food or that our goat annoyed you to replace the plate you had and explain the situation of tha goat.
Last we are very careful as far our prices concerned and we can assure everyone that our rates as normal rates for everyone.
We hope to meet you some other time and have the chance to talk and show you the beauty of our place!
Maria Papoutsaki
