It was my third trip to Guatemala so I didn't have high standards. When we found the hotel, which was hard to do we had no reservations (I was fearful of them "loosing it") I was sure they would up the prices but they didn't. When we had trouble deciding what room to choose the staff showed us each available room. My son noticed the large amount of baby fish by the docks and the manager came out and talked to him about the fish and water and let him feed the fish. It was above and beyond.
We chose room 20, it was worth it, the bedding was a little gross but again expected for where we were.
They helped us arrange a tour at lake Izabel, not only was it the lowest price for a boated tour it was the most amazing tour guide. I think he made it worth the whole trip, we spend over 3 hours on the boat just my family (2 adults 1 child) and it was 350q like $50. If you go make sure you take that tour with Ben... he was awesome and may have been the best part of our trip.More
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