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Review Highlights
Stayed at Thermen londerzeel while visiting Belgium

Every aspect of this hotel and spa is 5 star. We visited Belgium for 5 days and decided to use... read more

Reviewed 3 weeks ago
natnjayplus3
,
Waterloo, Canada
via mobile
Thermen Londerzeel: relaxing!

Staff in the spa is very friendly. There is a good choice of sauna and the whole facility is... read more

Reviewed October 2, 2018
PatrickonTA
,
Tongeren, Belgium
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Reviewed March 17, 2016

This is a long review of the spa only, not the hotel and restaurant, but it is broken into sections for easy reference. “Pros” and "Cons" are at the bottom.

Overview: Thermen Londerzeel is a large thermal spa near Brussels. It is a coed facility, and naked (no bathing suits allowed). The facility was clean and well-kept, and almost everything was operating normally. The few spa services we tried were very good and better than similar spas like Thermae Boetfort. Entry prices are comparable to all of the other spas within a 100km. Thermen Londerzeel is part of a small chain, and we have also visited Thermen Dilbeek (one of the other two spas). We enjoyed the visit to Thermen Londerzeel, but we preferred Thermen Dilbeek even though it is slightly smaller.

Parking: Parking is very large. There are paved and unpaved parking spots.

Checking In: The thermal spa facilities open at 1100. The staff told us we could arrive as early as 1000 because we has spa services scheduled, allowing us time to change, shower, and use some of the spa facilities (though not everything is ready / working before 1100). Check-in was fast and efficient. You can rent towels, bathrobes, and shower shoes if you need them. Unlike other spas, you are given a key, but not a bracelet. The key opens your locker, and the number allows you to be billed in the restaurant and bar. You leave the key at the restaurant and collect it at the end of your visit.

Locker Room: The locker room is co-ed. There are no private changing areas. Thermen Londerzeel fixes crowding by having multiple locker rooms, each with twenty lockers in them, so it’s unlikely there will be more than 2-4 people in each locker room at a time. There was only one bench to sit on, but the locker room was spacious and clean. Each locker could hold coats, clothes, and shoes for two people. There are hair dryers and mirrors near the lobby / beauty center entrance.

The Massage: Couples are treated in the same room. We didn't get a choice of therapists, but we also didn't ask (they were both women). The hot stone massage was excellent. The therapists were friendly and spoke enough English to do their jobs well, and asked for feedback. Customer service was 10 out of 10. The massage was excellent and the therapists gave a strong massage, also 10 out of 10.

The Facility: The building is large, and there are multiple lounge rooms as well as sitting areas, reading tables, and lounge chairs near the pools. If you just want to hang out and relax or read a book, you certainly can.

The Saunas: There are plenty of hooks for your towel and bathrobe near every sauna, which is convenient. Some men and women, young and old, were naked the whole time. Others wore robes or remained wrapped in towels. There are multiple sets of showers inside the facility and a couple showers outside. Cold showers are marked with a blue symbol, hot marked with red. There is also main set of showers directly before entered the spa area that include soap.

All of the saunas are mostly "dry" / low humidity. They are split between indoors and outdoors and have various themes. You are expected to remove your sandals and sit or lay on your towel. No bare skin on the wood. The steam bath is technically not considered a sauna and completely nude (no towel or sandals), and it is impossible to see where you are walking inside, so be careful. The aquarium sauna is particularly good, with a nice temperature, a large aquarium filled with tropical fish and jellyfish, and soft music playing. The Alps sauna is interesting and includes a “chalet” built inside an artificial ice cave. The ice cave is kept at freezing temperatures so you can go from the sauna to freezing air, though there is no ice or snow to rub on your skin. The panorama sauna look down on the main cold pool of the facility, and it’s not really a view. Of note, they do have a Finnish-style sauna where you can pour water on the rocks yourself. The Marco Polo Sauna is very large and used for aufguss sessions, though the sauna still felt crowded. The infrared saunas are large and can hold six people / couples, though because they were open to the main room, you never felt warm.

The Pools / Waters: Outdoors, there are three plunge barrels with cold water near the Finnish / Bakoven Sauna. The pool is very large and almost as warm as the Jacuzzi. The pool is only outside, though you can enter the pool via steps from inside the building. There is a natural plunge pool near one of the outside saunas, but there did not appear to be an outside hot tub / Jacuzzi. There was something covered with a tarp, but we could not tell what it was. Inside is a large Jacuzzi that can accommodate 20-30 people, at least. The air bubbles rise through the seats but not on your feet. While we were visiting, half of the Jacuzzi was not working, and it was unclear if this was intentional (maybe some people don’t like bubbles?). As a result, the bubble side of the Jacuzzi became crowded later in the day. The cold pool is large and beautifully designed, and next to it were two contrasts baths (hot and cold). There is a warm foot bath just beneath the panorama sauna that many people did not notice until someone started using it.

Pros:
• The massage service is excellent.
• Restaurant and bar service was fast.
* There is lounge area drink service.
* The outdoor pool was large and pleasantly warm.
• Check-in and check-out was fast and friendly
• Staff spoke primarily Dutch, and all signs and menus were in Dutch, but they were able to communicate in English as well.

Cons:
• No water fountains or water dispensers.
• The aufguss schedule was limited and didn’t start until 1400.
• No outside Jacuzzi.
* The water sprays in the steam bath were not spraying well, only dripping down the walls.
* No inside heated pool.

Date of experience: March 2016
1  Thank sokket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michel l, Eigenaar at Thermen Londerzeel, responded to this reviewResponded March 18, 2016

Dear, thank you again for this extensive review. We're pleased to read that you also enjoyed Thermen Londerzeel, after visiting our Dilbeek facility. We have plans for a second jacuzzi in teh garden. The right part of the inner jacuzzi has no bubbles indeed (for those who enjoy just relaxing in hot water). The spraying system in tje hammam has been checked. We'll pass the kind words to the entire staff and hope to welcome you again in one of our facilities.

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Reviewed August 4, 2015

We have visited quite a lot of thermae in Belgium; this one was on our to-try list.
We will definitely come back here - why: because the choice and variety of sauna's was great. For example the Aqua Sauna, with a fish tank, and the Alm Sauna where you have to cross a snowy landscape to get there never seen such before.
Also I particularly enjoyed the steam bath: often neglected in sauna centers. This one was large, had sufficient place to lay down, and plenty of steam - love it.
Why do I then only give average:
some of the personnel at the restaurant facility (waitresses) were really rude and unfriendly. We had to wait long time for drinks to be served, the plates for lunch were thrown at the table, no thank you or please, and they looked pissed of all together.

So we will turn back for sure, cause we like this place - but a good advice: the attitude of some people there needs to change.

I want to stress though that the lady at the reception in the morning was really friendly, helpful and welcoming.

Date of experience: August 2015
Thank chitza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michel l, Eigenaar at Thermen Londerzeel, responded to this reviewResponded August 11, 2015

Dear, thank you for your review. We're pleased that you spent some pleasant moments and found everything relaxing. Sorry to hear about the staff, i'll personally look into this so this won't happen again. Hope to see you again!

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Reviewed July 28, 2015

Modern and original spa close to Brussels. Good food also at the restaurant. Outdoor pool not so interesting, but good choice of saunas inside and outside.

Date of experience: May 2015
Thank 1107arnaudg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michel l, Eigenaar at Thermen Londerzeel, responded to this reviewResponded August 11, 2015
Google Translation

Beste Arnaud, dank voor je review. Blij te lezen dat het bezoek je bevallen is. Het buitenzwembad wordt volgende maand volledig vernieuwd. Graag tot een volgende keer!

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Reviewed April 12, 2015

We've been a customer at Thermen Londerzeel for some years now and would recommend it to everyone who's looking for a nice relaxing day out. It's a big spa so even on busy days it doesn't really feel crowded. Recently they added two new sauna's which makes a total of 7 now if I'm not mistaken. Some of the sauna's like the alp sauna (you get to walk through a room with an icy mountain) or the aquarium sauna (with a big aquarium with colourful fish and even some awesome jellyfish) are simply beautiful. Four or five times a day they organize a free-for-all Mushara session in one of the sauna's. During these sessions the heat in the sauna is radically increased and someone is waving a towel in the air creating heat waves. It's a must if you've never done this before. On top of the sauna's they have an infrared room, a steambath, an outdoor heated pool, an indoor pool, walk-in baths hot and cold, a big jacuzzi, a relax room and of course treatment facilities. The food is not cheap but you'll get big portions and the quality is high. I'd say it's good value for the money. The have a very big outdoor area both for eating and/or drinking or for relaxing. There's a lot of staff working at Thermen Londerzeel, all of them are very friendly and welcoming.

Date of experience: April 2015
2  Thank Ozzy2905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2015

A nice place to relax!

Positive points:
- Nice kitchen, good food and drinks
- Very good hot stone massage
- Reduction (free entrance) for your birthday
- Friendly staff and personnel

Negative points:
- The parking place outside is very dirty when it rains. It should be much better and nicer when this would be a hard underground.
- Sometimes a bit too crowded (especially in the newest saunas which are quite
- Some parts of the building are on the decline. For example in the swimming pool, a lot of tiles are loose or off.

Date of experience: February 2015
1  Thank Chantal_H79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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