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Reviewed 3 weeks ago via mobile

Large hotel with an amazing pool, great rooms and absolutely fantastic staff. It was a memorable moment staying there. The food was great and the beach was absolutely spotless. Highly recommend a visit here. Special thanks to Jathu and Priya front front office, they were so welcoming and friendly. They really took care of us well and were an absolute pleasure to speak with. Well done team.

Date of stay: September 2019
Trip type: Traveled with friends
Thank 222judek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Relati... E, CRM at Amaya Beach, responded to this reviewResponded 3 weeks ago

Dear Judek


Ayubowan from Amaya resorts

It is our greatest pleasure to note that you had such an amazing time at our resort. We feel very proud that you have found our facilities, services, food and our staff to your total satisfaction and that we have exceeded your expectations in all areas of our hospitality.
Thank you once again, for your comments , and we look forward to welcoming you back in the near future and extending to you the “Amaya Hospitality”.


Best regards

Deepika Dissanayake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Staff are very friendly, restaurant is very clean and foods are tasty, rooms are clean our room boy is very helpful .special thanks to front office staff make our stat happy. Thank you and we will come back.

Date of stay: September 2019
Trip type: Traveled with family
Thank Weerawardhana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Relati... E, CRM at Amaya Beach, responded to this reviewResponded 3 weeks ago

Dear Weerawardhana H


Ayubowan from Amaya Resorts and Spas!


Thank you for the wonderful description of your stay at Amaya Beach. Our greatest pleasure is to read comments from satisfied guests . Its a pleasure to note that the team of Beach have been able to meet all your expectations . Thank you once again.


Warmest Regards,

Deepika Dissanayake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

This is a very nice hotel located in the passikudah beach. Room was very clean and had enough space. Had a clean and well maintained beach. Excellent facilities in the room. Room service was bit slow and once I had to call them twice to get what I wanted.
Specially Sankika gave us an excellent service in a friendly manner. Thanks for all staff of the "Reef cafe resturant" for the excellent service. The anniversary cake they had arranged for us was very nice and tasty ( even in a short notice)
However I would like to suggest adding more varities to the buffet. Overall It's a nice hotel to stay and enjoy your holiday.

Thanks

Date of stay: September 2019
Trip type: Traveled as a couple
Thank amilaboc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Relati... E, CRM at Amaya Beach, responded to this reviewResponded 3 weeks ago

Dear Amila

Ayubowan from Amaya Resorts & Spas!

Thank you very much for taking the time to leave a feedback about your stay with us. We hope you have had a pleasant anniversary celebration.

We are delighted to hear that you had a wonderful stay , and enjoyed everything that we had to offer. We are especially happy to hear that our team at Amaya Beach were able to make such a positive impression on you.

Thank you once again for your compliments and we look forward to welcoming you and your family back soon!

Warmest Regards,

Deepika Dissanayake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

When we visited to the Hotel for have for our Lunch, the security has halted us saying that the inn is full and they can't enable us to head inside. The individual who is from HR group turned out and he was addressed us asking the explanation behind what reason we have to head inside. I figure they don't have a sound judgment even they don't have the foggiest idea about the estimation of the client.

The absolute first lodging who has rejected clients without taking inside. Truly frustrated on their crappy client support. #AmayaBeach #Pasikuddah

Date of stay: September 2019
Trip type: Traveled with family
Thank arunranasinghe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Relati... E, CRM at Amaya Beach, responded to this reviewResponded 3 weeks ago

Dear Arun


Ayubowan from Amaya Resorts and Spas!

Thank you for sharing your comments regarding your recent experience.

Following the recent tragedy, all the hotels belong to our group have taken highest possible measures to ensure safety of our valued guests, consequently, security guards are extra cautious of guest arrivals without reservations. Please accept our deepest apologies on behalf of the concerned team members for any communication lapses occurred during the said incident and also for any inconvenience you may have encountered .

We assure you that we will counsel and guide our team with the aim of preventing similar situations occurring in the future.

Warmest Regards,

Deepika Dissanayake

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Reviewed 4 weeks ago

Such a beautiful resort. I could not fault this hotel in any way. The staff were amazing! The hotel food was incredible! Lovely clean room with ocean view. The ambiance of the hotel is very calm and welcoming. The hotel is beautiful and very well looked after by the staff. Thankyou

Room tip: Better lighting in the bathroom.
Date of stay: September 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank sassysylve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Relati... E, CRM at Amaya Beach, responded to this reviewResponded 3 weeks ago

Dear Sasysalve,

Ayubowan from Amaya Resorts & Spas!

Thank you for taking time to share such fantastic comments regarding your recent stay at Amaya Beach. It was a pleasure to see your appreciation of the quality of service of our staff members, the food and the property. These comments will be a big encouragement for our team to further strive for excellence.

Thank you for your valued patronage.

Warmest Regards,

Anupama Sivaloganathan

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