As with most NYE reviews mine is very much like all the rest. My only difference was that I requested to see the general manager. His duty manager promised he would call me the following day to address my complaints in regard to a NYE we will not forget and for all the wrong reasons. Needless to say we are 2 days on from NYs day and still no reply, this really does sum up the total apathy and disregard for customer service at this facility.
There were eight people in my party and we experienced the same issues on the night as in the morning at breakfast. Poor response to requests, rude responses not from the table staff, from the breakfast room manager apalling behaviour when questioned about the breakfast or rather lack of it. He is a manager of people and his position calls for composed and controlled responses when communicating with the paying customers, he failed badly in all areas.
Looking at all the reviews from guests its hard to understand why The Corus hotel group have not tried to carry out a damage limitation exercise and contact as many people as possible to address the negative reviews they have received, and then maybe by communicating with the customer they can improve their standing in the eyes of so many disappointed guests.
- Official Description (provided by the hotel):
- This impressive hotel is built around an elaborate, large Victorian home which was later converted into the Regency Club. The hotel is surrounded by lovely grounds and yet is just a short drive from the motorway network and Birmingham. It is minutes away from the NEC and Birmingham International Airport.Meeting rooms are modern, well-equipped and versatile, suitable for conferences, seminars, training courses and all benefit from natural daylight and air conditioning. The hotel also has excellent health and leisure facilities and a great restaurant, bar and pub, perfect for unwinding at the end of a long day. ... more less
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- Also Known As:
- Corus Hotel Birmingham