We visited the Westin Spa & Resort at Sohna for the second time after a pretty disappointing first trip earlier this year. Our return was on the invitation of Mr Gooch the hotel manager who had promised a better experience this time. Am glad to write that we came back with far less disappointments and a much better stay.
Check-in took a while but we got the room we wanted. Sunanina, the front-office manager was helpful on that front. A lot of the staff welcomed us back which reflected on the hotel's attrition rate. Thats a good sign.
Room airconditioning was much better this time though I think thats a result of better weather conditions as compared to April. This is one aspect whcih could still see improvement.
Food quality was much improved this time and the F&B staff at the restaurants were very helpful. Although there was apparently no wholewheat bread on the breakfast buffet one morning as supplies had not come in that day. Since I could not eat refined flour, I was offered wholewheat toast from the previous evening's stock which was fine by me. But being a Spa resort, that was a bit surprising.
Service Express continues to be not as "express".
Of the other facilities on the resort, the spa was apparently a good experience as reported by my spouse. But its a bit of a rip-off to have to pay for children's pony-rides and adventure activities like net-climbing and the Burma bridge. These can definitely be included in the complimentary services. After all this a resort.
The Kid's Club is looked after well by Leena. A bit more effort on organized activities would take it to the next level.
Lack of wi-fi in the rooms can be annoying. But maybe they will get around to addressing that soon.
The greenery was beautiful after the rains and the overall tranquility was rejuvenating. Overall, we came back pleased that we made the trip back.
- Official Description (provided by the hotel):
- Welcome to The Westin Sohna Resort & Spa, a five-star resort located in a rural country setting with lush gardens. Our 97 guest accommodations range from Premier Rooms to our stand alone Premier Villa and two-bedroom Luxury Villa. All guest rooms and suites feature the signature Westin Heavenly Bed®, ensuring a restful night’s sleep. Though you will feel miles away from everything, our convenient location is only 24 miles from Gurgaon City Centre. ... more less
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- Also Known As:
- Westin Sohna Hotel Sohna
- Westin Haryana
- Westin Sohna Gurgaon Hotel
- Haryana Westin