After a 3hour trip which should of only took a hour we were greeted at reception and shown how to use the self check in service which i find very in personal ,we then were asked if we wanted to book for a evening meal as they were very busy the earliest time available was 8pm ( we had rang a few weeks previously to book a meal and were told theres no need to book so we were a little annoyed at this) , we walked in a freezing room the reason being the double glazed window wasnt working properly.We went for our evening meal and had to wait nearly a hour and a half for our meal . Next morning we were greeted by a note under our door telling us the hot water wasnt working and then our toilet broke we spoke to a girl on reception who could do with a lesson in customer service she told us " you can use the toilet here as we have no maintenance man on a saturday " she also said she would get housekeeping to take a look .No one on reception knew about park and ride and the breakfast was cold . The poor lady in the restaurant was run off her feet she needed more staff .Had a rotten nights sleeps to as bed was hard and elephants upstairs. We were very disappointed
- Official Description (provided by the hotel):
- Perched on the River Medway in Rochester Medway Valley Leisure Park, two miles from the town centre ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Rochester Hotel Strood