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“a fantastic break”
5 of 5 bubbles Review of Dukes Head Inn

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Dukes Head Inn
Ranked #2 of 2 Armathwaite B&B and Inns
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“a fantastic break”
5 of 5 bubbles Reviewed June 18, 2014

Just returned from a couple of days at the Dukes head,we had a wonderful time, rooms clean and comfortable, lovely breakfast, the lady looking after us and waiting on table ,was so helpful and friendly,nothing was too much trouble,really fantastic service, would recommend it to friends and we shall be going again.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patsie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Fife, Scotland
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed June 16, 2014

I have put many reviews on Tripadvisor (always finding positives) and before anyone says 'people always find something to moan about' I myself have been frequently surprised by the nonsense that people do find to moan about. However our older children purchased a discount website 'deal' for Xmas for 2 nights at Dukes Head - there was no choice with dates but that was absolutely fine. The 'deal' they got is the same as the price advertised on the Dukes Head website so not a deal. A couple of queries resolved in advance efficiently on phone and welcome OK. We assumed that we were welcomed by Julie (the owner) but no intros. We had a double room with ensuite - Room 1. Room very small, badly in need of upgrading although clean (carpet looks dirty, sink is badly cracked and shower water pressure very very weak), horrendously creaky floor but part of charm. Lovely relaxing beer garden. We ate in Dukes Head on Friday night - food very good, nice wine - all good. Overnight - room stifling hot and had to keep windows open. There was a lot of noise from outside as room right above road and also in early morning there seemed to be deliveries to front door right under our room. We went down for breakfast in morning - nice bacon, eggs and sausages, weird black pudding with what looked like a 10p size bit of fat in middle (only in mine so don't think I'm missing a local delicacy), delicious toast but tinned tomatoes and plastic mushrooms!
Looking at things overall we decided not to stay a 2nd night - I note the many positive reviews but it just wasn't for us.
So we packed up and went to the bar which doubles as reception and handed our keys in. We explained to Clive??, again no intros, that 'our plans have changed' and we weren't staying a 2nd night and he looked at us and ... shrugged his shoulders! We hadn't been looking for a refund or questions about whether we were unhappy with stay but a shoulder shrug with the requisite accompanying facial expression was the last straw. I think there is a need to consider customer service skills, the girls in the restaurant were very polite and helpful and smiley as was the lady behind bar on Friday night but the 2 we assumed were Clive and Julie were the opposite. Running a business is hard work and I am sure that these guys work extremely hard but intros, smiles, deliveries to back door, fans in rooms and no shoulder shrugging are small things that would make a difference whilst the place continues with upgrade plans if that is what is happening. Also there must be better interim solution than exposed wires in open back boxes outside en suite.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bertie67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie W, Manager at Dukes Head Inn, responded to this review, June 29, 2014
In response to a DEAL booked by the family, we have never run a DEAL at Xmas time so how could a DEAL have been booked! The rooms booked were booked online at full price, You never expressed you had booked a DEAL with us, asking what was included etc. or gave a booking code or voucher number on arrival . The only BOOKING DEAL we have done has been with Amazon, and we think a £89 stay for two including breakfast, including a three course meal for two including a bottle of wine... was a very good deal.. and that went online in February 8th 2014 and was sold out within 2 weeks.. which ends at the end of July. We are not a 5 star hotel just a small inn in a village, get real !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton
Level Contributor
117 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed June 15, 2014

We went on an Amazon 2 night deal. Our room needed refurbishment but was spotlessly clean. The deal included a 3 course meal the first night. Be warn if you are a veggie there is no choice. The starter was soup celery & stilton soup but made with a meat base so no good to a veggie, The main course was vegetable & chick pea tagine, but rather bland. The other person had a starter of ribs which he said was very nice & the main, cumberland sausage which was ok. The waitress was very nice & tried to sort out another starter for the veggie but the chef didn't seem to want make anything else. We didn't eat there again as no point for the vegetarian.
The inn is fine for a base to visit the area.
On our last day at breakfast we felt the landlady was very abrupt with us but seemed fine with the other guests. I can only assume it was because I had a problem in the room & asked for it to be sorted. Also at breakfast the next day I asked for tomatos, mushrooms & egg but didn't get the egg. If they had no eggs an explanation would have been nice.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallinn
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 26, 2014

Did not expect such a warm welcome after a rather abrupt conversation with Clive on booking no need for any fears both Clive and Julie are very sincere in making your stay pleasant.
Just returned from a weekend away in Armathwaite a lovely part of the country. Dukes Head was very clean and cosy. Food in restaurant was first class from starters to dessert. Service was excellent at all times. We will certainly return to this lovely part of the country.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ManchesterMercy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bury, United Kingdom
Level Contributor
293 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 bubbles Reviewed May 22, 2014

We've only just returned from a 2 night stay here on an Amazon deal and had a most enjoyable stay in a very clean and comfortable inn, which is in a superb location.

The only thing that stopped us giving this an excellent, is the fact that the bedrooms are in need of refurbishment but the owners are well aware of this and it is being planned for the future. It is very clear that a significant amount of money has already been spent on the ground floor and grounds of this inn and despite the bedrooms being a little "old" our bedroom (No. 2) was clean and comfortable and perfectly adequate for our stay.

We arrived to a warm welcome, an excellent dinner on the first night which convinced us to sample the menu again on our second night, when the meal was just as good. On our visit there were only a couple of cask ales to select from so it was clearly a necessity to try both of these, just a shame there weren't a couple more to try.

We took advantage of the close vicinity of Armathwaite station to ride the majority of the Carlisle to Settle Railway which has some wonderful scenic views.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank prefdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whaley Bridge, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 22, 2014

We have just returned from a very enjoyable two night stay at The Duke’s Head Inn,
Armathwaite. We had made use of an ‘Amazon Local’ voucher offer and we were definitely not disappointed.
The owners only took over the traditional village pub12 months ago, but they have already made significant improvements on both the building and the grounds. Clive told us of their future plans and these will enhance the appearance and facilities of the village inn even more, and make it a special social experience for locals, visitors, and tourists alike.
Julie was very friendly and helpful when we spoke to her prior to our actual stay, and welcoming on arrival, and both she and Clive were ideal hosts throughout our stay.
Our room was very clean and comfortable, as was the entire inn, and just what could be expected of a country pub under discreet modernisation. The dining room was also a very clean and pleasant room with a central fireplace dividing the room into two similar sections.
The food was locally sourced, well cooked and nicely presented. The evening meals were all very good value and the inn was obviously popular as shown by the number of local people dining there. The cooked breakfast was also beautifully cooked, and although there was limited choice of cereals and juice, there was plenty, and it was perfectly adequate considering the reasonable bed and breakfast tariff.
The nearby River Eden, flowing adjacent to the inn, provided pleasant walks and views. The whole area was full of beautiful scenery, interesting places to visit and conveniently near to The Lake District and to both Hadrian’s Wall and The Pennine Way.
We particularly enjoyed a visit to Talkin Tarn Country Park, near Brampton. We hope to be able to have a return stay at The Duke’s Head Inn in the near future.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank the-ashtons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, England
Level Contributor
110 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed May 19, 2014

We've visited a couple of times over recent weeks & I have to say that we received a great welcome from the Licensee & the team on each occasion. Our second visit was to celebrate my wife's birthday with family & friends, the team really made that extra effort to make the evening a success. The food was well presented, cooked to perfection & were generous portions too. Our visit coincided with their Friday night steak night offer, any steak for under a tenner, so great value too. Well done to the team at the Dukes Head!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Be_Steve09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dukes Head Inn

Property: Dukes Head Inn
Address: 2 Front Street, Armathwaite, Carlisle CA4 9PA, England
Location: United Kingdom > England > Cumbria > Carlisle > Armathwaite
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Armathwaite
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Dukes Head Inn 3*
Number of rooms: 5
Official Description (provided by the hotel):
The Duke's Head Inn is in a popular Cumbrian village, set in the heart of the Eden Valley. Armathwaite is adjacent to the river Eden, popular with walkers, canoeists and anglers. Armathwaite's station, just a 5 minute walk from the Duke's Head, is on the Carlisle-Settle railway line. We have five letting rooms, with en-suite or private bathrooms. Our restaurant is open seven days a week, with daily, seasonal specials, We always have at least two cask ales available in our lounge and snug bars, where you are ensured of a warm welcome. ... more   less 
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